Very Disappointing Experience with Uber Freight
. Very bad experience with Uber Freight. We picked up a load from West Sacramento to Tracy on 10/07/2026 and delivered it the same day. The customer rejected one pallet because the shipper did not wrap it properly. We called Uber Freight twice, and they said okay. Nobody told us to wait, so we took another load.
After we returned to West Sacramento, they asked us to deliver the pallet to Manteca. Later, they asked us to deliver it to a food bank in Sacramento. We told them we were busy and could deliver it Tuesday. We delivered the pallet today at 11:30 AM and sent the paperwork.
We called CJ Oquendo, Uber Freight OS&D Account Manager II, 20 times, emailed 5 times, and called Uber Freight 5 times. Instead of helping us, they offered only $50 after wasting three days of our time through no fault of our own.
CJ Oquendo’s handling of this situation was very disappointing. He showed a bad attitude instead of helping us resolve the problem. Uber Freight wasted our time and money, and $50 is not fair compensation.
I don’t understand how Uber Freight gets so many 5-star reviews when this is how they treat carriers. I question whether some reviews reflect real carrier experiences. Management needs to investigate this issue and treat carriers fairly.
Very disappointing service. I would not recommend Uber Freight based on this experience.
After we returned to West Sacramento, they asked us to deliver the pallet to Manteca. Later, they asked us to deliver it to a food bank in Sacramento. We told them we were busy and could deliver it Tuesday. We delivered the pallet today at 11:30 AM and sent the paperwork.
We called CJ Oquendo, Uber Freight OS&D Account Manager II, 20 times, emailed 5 times, and called Uber Freight 5 times. Instead of helping us, they offered only $50 after wasting three days of our time through no fault of our own.
CJ Oquendo’s handling of this situation was very disappointing. He showed a bad attitude instead of helping us resolve the problem. Uber Freight wasted our time and money, and $50 is not fair compensation.
I don’t understand how Uber Freight gets so many 5-star reviews when this is how they treat carriers. I question whether some reviews reflect real carrier experiences. Management needs to investigate this issue and treat carriers fairly.
Very disappointing service. I would not recommend Uber Freight based on this experience.
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What a circus 🤡
Impossible to register true highway. Nothing works !!! And the clowns from tech support are useless!!! They more interested in asking for you to leave you a review before they attempt to do something and never do because they are clueless 🤦♂️🤦♂️🤦♂️🤦♂️
This app is bad not downloading
Uber blocked my driver account after only ONE WEEK, labeling me as fraudulent with zero proof. I completed every single delivery, but their app is a mess: while you're driving, requests come in automatically and it's nearly impossible to use it safely. One day the app showed I had an order in my car when I had nothing — clearly an app glitch. I called support and nobody takes responsibility: no evidence, no explanation, no chance to defend myself. Just "permanently blocked." And today the supervisor treated me terribly, even suggesting I might have a criminal record, calling me fraudulent in a demeaning way — without verifying anything. I've been calling for two years asking for an explanation. This is how Uber treats the drivers who do their deliveries. If you're thinking about driving for them, think twice.
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Disappointed
Costumer service is one of the worst, I have problems with them getting it together to pay me a load. The app is good yes, but when you have a problem they dont help at all. You can call them 20 times, no response , seems like they dont care
Bola transport
Bola transport
An intrusive freight app with plummeting rates, phantom discrepancies, and constant surveillance
If you are trying to run an efficient trucking operation, the Uber Freight app proves to be more trouble than it's worth, combining frustrating business practices with aggressive data tracking and unreliable quoting.
One of the most immediate roadblocks is that you can’t even open the application unless you grant continuous access to your location. Demanding constant, 24/7 location permissions—even when you aren't using the app, off-duty, or running loads completely unrelated to Uber Freight—crosses a major privacy line. Treating professional drivers with this level of background surveillance just to check the load board is completely unacceptable.
To make matters worse, carriers frequently run into maddening rate discrepancies between what is advertised on traditional load boards like DAT and what actually populates inside the Uber Freight app. You spot a lane on DAT looking somewhat viable, only to log into the app and find a drastically lower rate or conflicting details, turning the search into a frustrating guessing game.
When you do encounter issues, getting any meaningful help is an uphill battle. The customer service experience is notoriously hollow, often leaving drivers stuck in automated loops or dealing with support reps who can't resolve facility delays, detention, or payment discrepancies.
When you factor in low margins, mismatched rate postings, a complete lack of responsive customer support, and the invasive requirement to keep your location wide open 24/7, the app feels less like a partnership tool and more like an overreaching tracking mechanism. Save yourself the headache and look to more transparent, respectful platforms for your freight.
One of the most immediate roadblocks is that you can’t even open the application unless you grant continuous access to your location. Demanding constant, 24/7 location permissions—even when you aren't using the app, off-duty, or running loads completely unrelated to Uber Freight—crosses a major privacy line. Treating professional drivers with this level of background surveillance just to check the load board is completely unacceptable.
To make matters worse, carriers frequently run into maddening rate discrepancies between what is advertised on traditional load boards like DAT and what actually populates inside the Uber Freight app. You spot a lane on DAT looking somewhat viable, only to log into the app and find a drastically lower rate or conflicting details, turning the search into a frustrating guessing game.
When you do encounter issues, getting any meaningful help is an uphill battle. The customer service experience is notoriously hollow, often leaving drivers stuck in automated loops or dealing with support reps who can't resolve facility delays, detention, or payment discrepancies.
When you factor in low margins, mismatched rate postings, a complete lack of responsive customer support, and the invasive requirement to keep your location wide open 24/7, the app feels less like a partnership tool and more like an overreaching tracking mechanism. Save yourself the headache and look to more transparent, respectful platforms for your freight.
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Do not Use
Uber Freight has twice cheated me out of detention, even though they had tracked my loads from start to delivery. They use technicalities like asking for proof that shippers refuse to provide.
Matt
Heavy loads but some time ok
Owner
Please open my account
Driver
Keep good work
Sucks
Uber your ai is a joke.
Useless
I’m extremely frustrated with Uber Freight. They denied our detention request three times, even though we followed proper procedure and called multiple times when issues came up during the load. There was clear delay, but instead of resolving it fairly, they keep making excuses.
Communication is another big problem. Many of the reps don’t understand basic English, which makes it very hard to explain urgent load issues. When you’re dealing with time-sensitive freight, this kind of communication gap is unacceptable.
We do our job as a carrier, but it feels like they don’t support drivers or respect our time. This is not the first time this has happened, and it’s getting worse.
Overall, very disappointing experience. Carriers deserve better transparency, better communication, and fair detention pay.
Also fake reviews from there own works from other countries
Communication is another big problem. Many of the reps don’t understand basic English, which makes it very hard to explain urgent load issues. When you’re dealing with time-sensitive freight, this kind of communication gap is unacceptable.
We do our job as a carrier, but it feels like they don’t support drivers or respect our time. This is not the first time this has happened, and it’s getting worse.
Overall, very disappointing experience. Carriers deserve better transparency, better communication, and fair detention pay.
Also fake reviews from there own works from other countries
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Cheapest & not in favor small trucking
It in favor of Shipping then own profile not for single truck
Overall quality of app is a “D-“
-Customer service- F, hardly ever get issues resolved
-Loads Type- F, all loads are max out on weight and take forever to unload at receivers
-Detention Pay- F, uber freight will do anything possible to keep from paying out detention or TONU
-App it’s self- B, very user friendly and easy to manage but the location tracker will glitch out most times which will cause issues regarding loads
-Loads Type- F, all loads are max out on weight and take forever to unload at receivers
-Detention Pay- F, uber freight will do anything possible to keep from paying out detention or TONU
-App it’s self- B, very user friendly and easy to manage but the location tracker will glitch out most times which will cause issues regarding loads
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Driver
Uber steal money very bad
Reject pilots
One of the poorest and bad company I heard in Trucking industry Uber my driver stuck with them with three pilot is rejected by receiver because is the wrong product on their helper and customer is really bad service. Please don’t work with them. He’s mentally upset to my driver and the dispatcher and all company. They don’t care about your time. They’re holding my truck for seven days and paying 250 per day. Already pay to my Driver 200 and Nike and he’s staying for seven days. Imagine that he feel like a jail and then don’t reply to your email as well. Please stay away from this biggest scammer in the trucking industry
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TONU issue
I have two trucks eligible for TONU, and I still haven’t received my refund. Support has been very slow and unprofessional. This is unacceptable — Uber Freight must resolve TONU payments immediately and pay carriers on time.
Q3 2025 IFTA REPORT SEENS WRONG
Q3 2025 IFTA REPORT SEEMS WRONG as the report in “IFTA Totals by State” includes both Diesel and DEF gallons.
Trained to no pay TONU or detention
Bunch of crooks trained to no pay TONU or detention. We o/o are the ones that paid for the equipment,insurance, permits,fuel, tolls, our time, wear and tear, stress, risking our life’s etc and lil uber freight want 45 plus percent of the loads?????? Really, until when will gonna fight against this bunch of thieves, robbers, crooks, villains etc I STOP booking load from this thieves for that reason. Drivers give your self some respect and let’s all take down this crooks by not booking loads from them. It will hurts them really quick and they will learn and be the example for other brokers to not play with our money.
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Bunch of jokers on support system makes this app ugly
