Comparison

IT Glue vs SurePoint Practice Pro

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

IT Glue

Access and manage your IT documentation platform from anywhere. Streamline workflows, quickly find assets with enhanced scanning, and securely view sensitive information like passwords and configurations on your mobile device.

Highlights
  • Pinned assets for quick access
  • Improved barcode and QR scanning
  • Simplified photo and file uploads
  • View and edit passwords and configurations
  • Native mobile functionality integration
  • Secure sign-in with MFA/SSO
  • OTP generation
Features
Read full description

Stay on top of your clients’ business anytime, anywhere. The world’s leading IT documentation platform at your fingertips—wherever you are. Now reimagined for an even better mobile experience. Empower your onsite techs and service your clients more efficiently from anywhere with IT Glue Mobile 2.0. With an enhanced interface, streamlined workflows, and powerful new tools like pinned assets and faster file management, your technicians will stay more productive than ever. Key Features: • Pin frequently accessed assets for quicker access to the information you use most. • Improved barcode and QR scanning for faster asset searches and updates. • Take and upload photos or files more easily than ever with a simplified attachment workflow. • View and edit passwords as well as access configurations, flexible assets, contacts, and locations—all from your mobile device. • Use native mobile functionality such as click-to-call or launching maps directly from address links. • Touch ID or Face ID for fast and secure access to the app. • Fully encrypted end-to-end communication between mobile and web. • Quickly audit password changes or manage them with ease: create, update, or delete as needed. • Securely sign in with Multi-Factor Authentication (MFA) or Single Sign-On (SSO). • Automatically generate secure One-Time Passwords (OTPs) in your documentation. What our partners are saying about IT Glue: “IT Glue requires no training and techs can jump in on day one to find and create documentation as required. I would recommend to anyone in the industry that wants to share knowledge.” – Jeffrey Bowles, ACT 360, Barrie, ON “This isn’t just a marginal improvement, but a significant improvement that has an impact on 1000s of user actions every single day." – Simon Harvey, Head of IT and Business Systems, TSG, Newcastle, UK Never leave your clients’ details out of sight. Download the app now! You must have an IT Glue account and an internet connection to use the app.

About

SurePoint Practice Pro

This professional companion app helps you stay organized, secure, and efficient on the go. It offers features like task management, contact organization, expense tracking, and billables management for professionals.

Highlights
  • Two Factor Authentication (2FA)
  • Effortless task management
  • Streamlined contacts management
  • Integrated expense tracking
  • Attachment feature for documents
  • Efficient billables tracking
Features
Read full description

Discover the all-new SurePoint Practice Pro – your professional companion on the go. Designed with a perfect balance of functionality and user experience, SurePoint Practice Pro ensures you stay organized, secure, and efficient wherever you are. Experience enhanced security with our Two Factor Authentication (2FA) that adds an extra layer of protection to safeguard your account. Dive into effortless task management, allowing you to view, add, or manage your daily tasks anytime and anywhere. Organize your professional contacts with streamlined contacts management and swiftly recall priority contacts using the new bookmarking feature. With the integrated expense tracking, monitor and manage your outflows on the fly and use the attachment feature to upload and store photos of receipts or relevant documents. And, don't forget the efficient billables tracking, enabling you to oversee your fixed fees and time entries seamlessly. Download SurePoint Practice Pro now and redefine your professional experience on mobile.

Screenshots

IT Glue4 screens
SurePoint Practice Pro4 screens

Verdict

The call

The clearest difference is review sentiment: SurePoint Practice Pro at 100% against IT Glue's 7%. SurePoint Practice Pro also leads on rating (5.0 vs 2.1) and monetization model (free vs subscription). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

SurePoint Practice Pro holds the better App Store score, 5.0 against 2.1. Both are backed by a comparable volume of ratings — 9 and 5 respectively. Written reviews point the same way: 7% of IT Glue's written reviews are positive against 100% of SurePoint Practice Pro's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.

Scorecard3 real differences · 7 level
IT Glue versus SurePoint Practice Pro: the parameters behind the verdict, then further details
ParameterIT GlueSurePoint Practice Pro
PriceFreeFree
Rating2.1 (9 ratings)5.0 (5 ratings) — better
Positive reviews6.8% of reviews100.0% of reviews — better
Number of ratings9 — better5
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationSubscriptionFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.115.1
Further details — not scored
Size28 MB39 MB
Age rating4+17+
DeveloperKaseya International LimitedSurePoint Technologies, Inc.

Customer experience

IT Glue

All ratings7 ratings
Positive14.3%
Neutral14.3%
Negative71.4%
Written reviews73 reviews
Positive6.8%
Neutral15.1%
Negative78.1%

SurePoint Practice Pro

All ratings5 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

IT Glue

Reported bugs

22 issues
  • Login issues with MFA/TFA
  • Face ID/Touch ID not working or forgetting settings
  • App logs out frequently and immediately
  • Photos not working when adding to documentation
  • Cannot view or edit documents
Show 17 more
  • Interface alignment and display issues on various iPhones
  • Buttons/icons hidden on screen
  • App crashes at startup
  • SSO unusable or in an endless authentication loop
  • Cannot copy or reveal one-time auth codes
  • Progress on documents gets wiped randomly
  • Search function is broken
  • Dynamic Island causing issues with navigation
  • Screen shrinks to iPhone display on iPad
  • Buttons cut off on top of the screen
  • Cannot use TouchID to log in anymore
  • UI doesn't work well on iPhone 14 Pro
  • Cannot edit or add items by scanning serial number
  • Web view to full IT Glue mobile site is slow
  • iOS auto-fill from password manager not working
  • Embedded passwords not accessible
  • Only shows passwords, no other documentation

Requested features

20 requests
  • iPad version needed
  • More data entry and photo gathering on mobile
  • Add documents section to the app
  • Remember subdomain and email at login
  • Keep session active with PIN/FaceID unlock
Show 15 more
  • Support for Face ID with SSO
  • Password autofilling at login
  • View documents in the app
  • Integration with iOS passwords
  • Auto fill passwords from password manager
  • API integrations for links
  • Permanently save credentials with Touch ID
  • Access to documentation (not just passwords)
  • MFA integrated into the app
  • Push notifications for MFA
  • Edit documents on the fly
  • Face ID support
  • Trust a specific device for login
  • Biometrics valid for longer periods
  • Allow editing of documents

SurePoint Practice Pro

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

IT Glue

No in-app purchases

None

SurePoint Practice Pro

No in-app purchases

Questions

Is IT Glue free?
IT Glue is free to download, with no in-app purchases.
Is SurePoint Practice Pro free?
SurePoint Practice Pro is free to download, with no in-app purchases.
Which has better reviews, IT Glue or SurePoint Practice Pro?
SurePoint Practice Pro is rated higher. IT Glue averages 2.1 out of 5 from 9 ratings, while SurePoint Practice Pro averages 5.0 from 5 ratings.
Do IT Glue or SurePoint Practice Pro have ads?
Neither IT Glue nor SurePoint Practice Pro shows ads.
Which is updated more often, IT Glue or SurePoint Practice Pro?
IT Glue ships an update every 2 months, and SurePoint Practice Pro every 2 months. Most recently, IT Glue was updated on October 24, 2026 and SurePoint Practice Pro on October 27, 2026.

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