Cupertino 311 vs FranklinWH
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Cupertino 311
Easily report city issues like potholes or graffiti directly from your phone. The app uses GPS to pinpoint your location and allows photo attachments for service requests. Receive instant notifications when your reported issues are resolved.
- Report city issues on the go
- Utilize GPS for location identification
- Attach photos to service requests
- Instant routing to correct departments
- Receive resolution notifications
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Want to report a pothole, graffiti, or broken streetlight while on the go? Cupertino 311, the City of Cupertino 311 mobile app makes reporting issues like these easier than ever. The app uses GPS to identify your location and also allows you to snap a photo to add to the service request. The submitted requests are instantly routed to the correct administrator in the appropriate City department. This means your service requests will be responded to quickly and efficiently, and you’ll be notified the moment they are resolved!
FranklinWH
Monitor and control your home energy system remotely. Track solar, grid, battery, and generator supply, alongside home electricity consumption. Optimize usage patterns and manage smart devices for energy savings.
- Remote system management
- 24/7 energy monitoring
- Usage statistics (year, month, day)
- Remote control of consumption patterns
- Smart Circuit management (AC, EV chargers)
- Installer management tools
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With the FranklinWH app, homeowners can manage your Franklin Home Power (FHP) system anytime, anywhere. The FranklinWH app monitors your home electricity consumption 24 hours a day, tracking solar, grid, battery and generator supply and home consumption. It provides usage statistics for time periods including year, month and day. You can remotely control your home electricity consumption pattern and the energy equipment while choosing an economical and energy-saving home electricity consumption plan. With the app, you can control the three optional Smart Circuits, managing unique devices such as air conditioners and EV chargers manually or through automatic schedules. The FranklinWH app also provides installers management of installation, operations and maintenance. Through the direct communication between app and the FHP, problems can quickly be resolved. The FranklinWH app is under constant development and we would love to receive your feedback and suggestions.
Screenshots
Verdict
The clearest difference is rating: FranklinWH at 3.4 against Cupertino 311's 2.4. FranklinWH also leads on review sentiment (36% vs 0%) and update cadence (fortnightly vs every 6 months). Cupertino 311's advantage is iOS requirement (12.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
FranklinWH holds the better App Store score, 3.4 against 2.4. That said, the two scores are not equally well evidenced: FranklinWH has 95 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 0% of Cupertino 311's written reviews are positive against 36% of FranklinWH's.
Cupertino 311 ships an update every 6 months, FranklinWH fortnightly. Both last shipped on November 3, 2026.
| Parameter | Cupertino 311 | FranklinWH |
|---|---|---|
| Price | Free | Free |
| Rating | 2.4 (5 ratings) | 3.4 (95 ratings) — better |
| Positive reviews | 0.0% of reviews | 36.4% of reviews — better |
| Number of ratings | 5 | 95 — better |
| Update frequency | Every 6 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 12.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 30 MB | 166 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Cupertino | FranklinWH Energy Storage Inc |
Customer experience
Cupertino 311
FranklinWH
Bugs and requests
Cupertino 311
Not enough reviews yet to summarise bugs or requests.
FranklinWH
Reported bugs
23 issues- Refresh problem, requires constant refresh
- Download function not working after update
- Duplicates in event list
- App takes a long time to load data
- Issues tracking savings, they disappear
Show 18 moreShow fewer
- Analysis part is useless, shows 0kwh
- Shows 0 solar, analysis confusing
- Errors in software
- App has issues connecting to Agate
- Grid outage and restoration notifications no longer work
- Cannot connect to equipment without internet
- App shows outages that are not occurring
- Constant disconnect between SOC value and aPower
- Message 'operation without permission' on access
- App thinks temperature is Celsius, cannot change
- Cannot update site name
- TOU tariff data erased/changed
- Reporting is not accurate, daily production sums incorrectly
- Does not register weather correctly
- Does not give correct FV panel production
- Does not give correct unit consumption
- App reports problems that self-correct but doesn't indicate it
- Asks consumer to take actions without instructions or authorization
Requested features
23 requests- Add widget for basic information
- Allow custom notification sounds
- Add iPad layout/landscape mode
- Add FaceID/biometric login
- Break down months into weeks for Tariff Seasons
Show 18 moreShow fewer
- Add Mac app or web app access
- Integrate with HomeKit for automations
- Make analytics available on PC or tablet
- Ability to schedule smart circuits by day of week
- Ability to use different SOC levels for different time periods
- Add NEM3 profile update
- Display individual battery percentages
- More granular control over mode settings
- Option to revert to previous dashboard/version
- Manual hardware option for app support loss
- Add push notification option for user-set SOC
- Allow direct connection to Agate hotspot
- Divert power from grid to charge battery
- Improve TOU tariff data and Edison integration
- Option to change temperature units (Celsius/Fahrenheit)
- Allow updating site name without issues
- Provide State of Health (SOH) data
- Add true offline mode
In-app purchases
Cupertino 311
No in-app purchases
FranklinWH
No in-app purchases
