Comparison

Gong.io vs Gainsight

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Gong.io

Gain insights into customer interactions and drive revenue growth with AI-powered analysis. Access deal information, listen to calls offline, and receive real-time alerts to stay on top of your sales pipeline.

Highlights
  • Deal tracking and status visibility
  • Offline call access and playback
  • Call sharing via messaging apps
  • Real-time deal notifications
  • Mobile meeting recording
  • Actionable deal recommendations
Features
Read full description

Goodbye, Opinions. Hello, Reality. Revenue AI, powered by Gong. Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. Gong’s mobile app enhances your Gong experience with additional, mobile-specific functionality: - Deals on Mobile: easily see all of your team’s deals, and tell at-a-glance which are on pace to close, and which need your attention - Offline access: Access, listen, comment on calls, even when you're offline. - Call sharing: Share calls with others using Slack, WhatsApp, and other popular communication apps. - Push notifications: Stay on top of every deal with real-time push notifications and alerts. - Mobile Meeting recorder for iPhone and iPad. - Assists: Get recommended actions to keep your deals moving forward.- Video full screen support.

About

Gainsight

Manage customer interactions and key activities on the go. Capture notes, access company details, and receive smart notifications. Utilize a conversational AI bot for quick insights and summaries.

Highlights
  • Timeline access on mobile
  • Personalized search and filters
  • Rich activity creation
  • Company and relationship details
  • Actionable notifications
  • Conversational AI bot
Features
Read full description

Stay on top of important activities and customer interactions • Enjoy the full richness of Timeline, on the go • Use search and filters to get a more personalized experience • Manage your private drafts • Consume and edit rich-text Capture notes, action items, and other key details from anywhere • Rich activity creation experience, with formatting and @mention capabilities • Populate standard and custom fields… no detail left behind! Access information about your companies and relationships • Use search to get 360 details about a company or a relationship • Access company specific information like summary, attribute, scorecard, surveys, company intelligence and sponsor tracking • Access the timeline entries for a particular company or relationship Get smart, actionable notifications • Get notified when you are @mentioned in an important conversation • Connect your Google or Outlook calendar for timely meeting prep and quick note-taking Get every detail and insight quickly with Sally • Conversational AI bot that is always at your disposal, making you even more productive! • Easily consume: • Customer summary and attributes • Full health scorecard • NPS survey responses • Tracked sponsors • CTA summary ...and more!

Screenshots

Gong.io4 screens
Gainsight4 screens

Verdict

The call

The clearest difference is rating: Gainsight at 4.6 against Gong.io's 3.9. Gainsight also leads on monetization model (free vs freemium) and review sentiment (80% vs 60%). Gong.io's advantage is update cadence (every 2 weeks vs every 2 months) and ratings volume (113 vs 25). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Gainsight holds the better App Store score, 4.6 against 3.9. Both are backed by a comparable volume of ratings — 113 and 25 respectively. Written reviews point the same way: 60% of Gong.io's written reviews are positive against 80% of Gainsight's.

UpkeepUpdate frequency

Gong.io ships an update every 2 weeks, Gainsight every 2 months. The most recent releases landed on November 3, 2026 and November 2, 2026 respectively.

Scorecard5 real differences · 5 level
Gong.io versus Gainsight: the parameters behind the verdict, then further details
ParameterGong.ioGainsight
PriceFreeFree
Rating3.9 (113 ratings)4.6 (25 ratings) — better
Positive reviews60.3% of reviews80.0% of reviews — better
Number of ratings113 — better25
Update frequencyEvery 2 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad — betteriPhone
Requires iOS17.016.1 — better
Further details — not scored
Size62 MB21 MB
Age rating12+4+
DeveloperGong.ioGainsight, Inc.

Customer experience

Gong.io

All ratings113 ratings
Positive68.1%
Neutral8.8%
Negative23.0%
Written reviews68 reviews
Positive60.3%
Neutral11.8%
Negative27.9%

Gainsight

All ratings25 ratings
Positive88.0%
Neutral4.0%
Negative8.0%
Written reviews10 reviews
Positive80.0%
Neutral10.0%
Negative10.0%

Bugs and requests

Gong.io

Reported bugs

12 issues
  • App doesn't allow copy paste on iOS
  • Old email saved after deleting app
  • Comments entered are lost
  • Cannot login or create new account
  • App crashes on opening
Show 7 more
  • App freezes on calls
  • App disappearing and trouble connecting
  • Phantom app notification badge
  • Videos don't play well at double speed on iPad
  • Time in call freezes on iPad
  • Two audio tracks playing at the same time
  • Submit comment button too close to visibility options

Requested features

9 requests
  • Copy paste functionality on iOS app
  • Ability to update fields on the app
  • Offline video review
  • Dark mode
  • Landscape mode for iPad
Show 4 more
  • Download video option
  • Match iOS search to macOS
  • Filters for prospects only
  • Ability to input/modify results

Gainsight

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Gong.io

No in-app purchases

None

Gainsight

No in-app purchases

Questions

Is Gong.io free?
Gong.io is free to download, with no in-app purchases.
Is Gainsight free?
Gainsight is free to download, with no in-app purchases.
Which has better reviews, Gong.io or Gainsight?
Gainsight is rated higher. Gong.io averages 3.9 out of 5 from 113 ratings, while Gainsight averages 4.6 from 25 ratings.
Do Gong.io or Gainsight have ads?
Neither Gong.io nor Gainsight shows ads.
Which is updated more often, Gong.io or Gainsight?
Gong.io ships an update every 2 weeks, and Gainsight every 2 months. Most recently, Gong.io was updated on November 3, 2026 and Gainsight on November 2, 2026.

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