Gong.io User Reviews

Customer Experience

Positive experience60.3% of reviews
Neutral11.8% of reviews
Negative experience27.9% of reviews

~ Based on 68 written reviews from the US App Store.

What users say

Is Gong.io Safe?

Gong.io appears mostly safe based on user ratings. AppsHunter Safety Score for Gong.io is 78/100.

This assessment is based on 109 user ratings, with an App Store average of 4/5.

Safety Analysis

69.7% of ratings point to a safe experience
9.2% of ratings suggest some concerns
21.1% of ratings point to a risky experience

~ Based on 109 App Store ratings for Gong.io.

Is Gong.io Legit?

Gong.io appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Gong.io is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Unable to add comments on calls

Didn’t see anywhere to report mobile bugs, so I’m leaving a review.

I like to watch calls and leave comments for my reps. Works great on Mac, but the iOS app won’t let me comment.

The comment section opens, but when I click on the comment bar,y keyboard doesn’t appear, there no way for me to add my comment.
Show more

No Copy Paste?

I love the Gong service but it seems like they only allow you to do copy and paste on the website because the app doesn’t allow the functionality on iOS a bit disappointing to not be able to update salesforce with notes from calls

distrustful

when you delete the app on your phone, and then re-download it, it still has your old email saved in there. even if you're not logged in or have never logged in. this makes me distrust this app when you all allegedly delete it, they just keep it assigned to your device

Half baked

Very limited functionality

Lacking many features

We use Gong a ton and the web version is great. The app on iPhone is missing so many of the features we use on the web version. While Gong is a better tool than some of the competitors we have used, the app is a place where I prefer the competition.

Game changer tool, almost game changing app

Gong is an awesome tool which I’m sure you already know if you’re trying to download the app. As an account executive, I’m using this app when I’m on the go to track pipeline, listen to calls (especially helpful when I’m walking the dog), and reference account history. It’s a way better tool than searching Salesforce or any other database on the go. The biggest negative for me is not being able to update fields like I can on a web browser. I use the pipeline boards to keep my CRM and manager happy and it would be awesome if I could do that through the app.
Show more

Gong is great, this app is trash

This app is a stain on Gong’s otherwise good reputation. The UX is trajically bad. I can’t figure out how to navigate it and just click different areas trying to accomplish what I want until it does what I want. Offline review is audio only, no video. The app let’s you enter comments along the way that are simply lost in the ether; a huge waste of time and energy.
Show more

Can’t login or create new account

Tried logging in with google & live, neither worked, also why can’t I create a new account from the app Home Screen? Horrible UI, fix your app!

Gong mobile during workouts

I use it everyday. I stay closer to the customer and to my team. Great way for an executive to stay plugged in.

Love listening to calls on mobile

As a PM I really enjoy listening to customer calls related to my product on the go/while going on a walk. I’d love to be able to listen on 3x speed as I’m listening for content and sentiment, not improving my calls.

Unreal

This app is so dope. Super helpful. I have been looking for something like this for a long time

Great on the go

Love Gong overall. Love how the Gong app helps me do 1:1s and do some of my coaching while I’m traveling. Worth downloading.

Game changer

This is by far one of the very best workplace tools on the market. Excellent capabilities to go back and pinpoint various talking points in a conversation. Additionally with the advancements in AI technology and capabilities, this is a product that not only saves time, but is highly accurate with the information being provided and summarized. I would highly recommend this tool to anyone looking to help their business.
Show more

Learn from yourself

I love this app. It has absolutely changed the sales game for me. Having the ability to hear my conversations is perfect for self-critique, catching missed details, and refreshing my memory.

Great for call tracking

Great for call reviews and new follow up email feature is very promising

Storing experiences for your company

Gong is like storing collective wisdom for your company. Employees come and go but their interactions, conversations and the relationships they build are collected and saved creating a library of their professional legacy for your future on-boards to learn from.

My best friend

I discovered the sales environment two years ago, and I wouldn’t have reached this level without Gong, especially for reviewing how my colleagues operate best in class.

Great on the go!

Im a huge fan of gong in general and the app is great for me when traveling. Easy to queue up a call I want to listen to and take notes and send internal slack messages around action items when I cant conveniently use a laptop. If you use gong on desktop but not the app you are missing out!

Great for listening on the go!

I use the app to listen to calls in my car. It’s great for exactly this purpose.

Great app, Life would be way harder without Gong

I use this to listen to Sales calls on 1.5x speed and have benefitted so much from this app! Thank you Gong!