Affinitiv Messaging vs Service Flex

Dealerships now have the ability for their employees to chat with other employees and customers through our application. The Affinitiv Messaging app provides a means of swift and convenient communication to enhance the day-to-day operation of their dealerships. Get the fastest, most direct line to your service customers and employees with Affinitiv Messaging, a dynamic two-way engagement system built on the most immediate communication platform: SMS text messaging. With Messaging, you can streamline your service process and keep in close Messaging with customers and employees no matter where they are. Immediate and Personal Average open rates for mobile messages are over 90%, most within 2 minutes of receipt. Fastest Response Times Customers send and receive messages faster over text than other media methods—usually in under five seconds. Automatic Message Management All communications are tied to the customer and can made visible to anyone using the system controllable through permission settings. Easy, Instant Opt-In Customers respond to a dealership opt-in communication from their cell phone and are sent a confirmation reply within seconds. Fully Integrated Enhance service communications with the ability to connect with customers from any component of the Affinitiv Suite. Total Customer Engagement at your Fingertips Texting is a powerful—and often preferred—means of communication for customers. With Affinitiv Messaging, you respond to customers right when they message you—no waiting for email lag or playing phone tag. Loyal customers can easily opt-in to receive service updates or parts photos, request appointments or even open a live chat. And since Messaging is fully integrated, you can quickly and easily engage customers and answer questions from anywhere within the Messaging App.

Service Flex - Advisor from Reynolds and Reynolds streamlines your service workflow by allowing advisors to seamlessly handle routine tasks from their phones or tablets. With device-agnostic functionality, Service Flex brings you versatile video capture and tailored service recommendations, no matter where you work. Service Flex - Advisor is part of Reynolds Retail Management System and is available exclusively for ERA-IGNITE with Advanced Service from Reynolds.