CDK Service Mobile Desktop vs Affinitiv Messaging

Current CDK Service clients you’ve been upgraded! We are releasing the next evolution in CDK Service software with CDK Service Mobile Desktop, making it faster and easier than ever to take care of customers on the drive! CDK Service state-of-the-art mobile technology gets Service Advisors out from behind the counter to meet the needs of today's consumers. Service Advisors can greet customers at their vehicle, scan their VIN, and roll the appointment into an RO with a couple of taps on the iPad. No appointment? No problem. Just scan the VIN, enter the customers information and move on. Advanced DMS integration makes creating a new customer faster than ever before. Perform a customized vehicle walk around in the time it takes in most systems to retrieve customer information with our new application. Attach pictures of damage to the Repair Order, perform touch vehicle markup, note concerns, and even upsell services all on the iPad while your customer is still standing next to you. With access to customers and vehicle history, including any previously declined services, Service Advisors are equipped to provide the highest level of customer service. With CDK eSignature enabled when it's time to get authorization, customers simply sign the iPad. Paperless write up keeps you with your customer and their vehicle at all times. Faster, easier, and more profitable than anything ever seen in automotive fixed operations, CDK Service takes Automobile Dealership Service Departments to the next level.

Dealerships now have the ability for their employees to chat with other employees and customers through our application. The Affinitiv Messaging app provides a means of swift and convenient communication to enhance the day-to-day operation of their dealerships. Get the fastest, most direct line to your service customers and employees with Affinitiv Messaging, a dynamic two-way engagement system built on the most immediate communication platform: SMS text messaging. With Messaging, you can streamline your service process and keep in close Messaging with customers and employees no matter where they are. Immediate and Personal Average open rates for mobile messages are over 90%, most within 2 minutes of receipt. Fastest Response Times Customers send and receive messages faster over text than other media methods—usually in under five seconds. Automatic Message Management All communications are tied to the customer and can made visible to anyone using the system controllable through permission settings. Easy, Instant Opt-In Customers respond to a dealership opt-in communication from their cell phone and are sent a confirmation reply within seconds. Fully Integrated Enhance service communications with the ability to connect with customers from any component of the Affinitiv Suite. Total Customer Engagement at your Fingertips Texting is a powerful—and often preferred—means of communication for customers. With Affinitiv Messaging, you respond to customers right when they message you—no waiting for email lag or playing phone tag. Loyal customers can easily opt-in to receive service updates or parts photos, request appointments or even open a live chat. And since Messaging is fully integrated, you can quickly and easily engage customers and answer questions from anywhere within the Messaging App.