Comparison

Ooma Setup vs ONSCREEN JoyFamily

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Ooma Setup

This app helps Ooma customers activate new devices and reconfigure existing ones. It supports initial setup for Telo, MyPhone, Phone Genie, and StarDial. Note that this application is for setup purposes only and does not allow for making calls.

Highlights
  • Activate new Telo devices
  • Activate MyPhone, Phone Genie, StarDial
  • Reconfigure Telo Air 2
  • Device setup assistance
  • Account configuration
Features
Read full description

Ooma Setup app allows Ooma customers to quickly: -activate a new Telo -activate MyPhone, Phone Genie or StarDial -reconfigure an existing Telo Air 2 More changes and improvements are coming soon. Please email mobile-feedback@ooma.com if you have suggestions or ideas on how to make this app better. P.S. You can't make calls with Ooma Setup app. Please download the Ooma Home Phone or Ooma Office apps to make calls.

About

ONSCREEN JoyFamily

Facilitates easy and safe video communication for seniors with their families. Connect via TV or tablet, receive incoming call notifications, and enjoy simple setup. Manage routines, send photos, and register for events.

Highlights
  • Easy video calls to TV or tablet
  • Incoming call notifications
  • Simple technology setup
  • Configure daily routines and reminders
  • Send photos to family slideshow
  • Invite other family members
  • Register for classes and events
Features
Read full description

JoyFamily – support your loved ones, wherever you are. JoyFamily is the family companion app for JoyTV or JoyTablet. It makes it easy to video call an older parent, a grandparent or a loved one with IDD on their tablet or TV, with nothing for them to set up and nothing for them to press. Their screen can answer your call automatically, so you see them in seconds and get instant peace of mind. Joy works with your loved one's favorite device: • JoyTablet – turns an everyday tablet into a simple, always-on way to stay connected. Use a tablet you or they already own. • JoyTV – a small device that plugs into their TV, for calls and photos on the biggest screen in the house. JoyFamily is your control center. From your phone you can: • Make video calls that can be answered automatically on their tablet or TV • Meet Joy, their friendly AI assistant and companion, who chats, answers questions and keeps them company between calls • Set up reminders for medications, appointments and daily routines, shown on their screen and read aloud by Joy • Schedule check-ins with Joy and video check-ins, so you know how they are doing each day • Send text messages and short videos straight to their screen • Share family photos and manage their photo slideshow on JoyTablet, including how long each photo shows and when the clock appears • Invite siblings, grandkids, friends and support staff so everyone can stay in touch • Share YouTube videos, join Zoom visits, and sign them up for Live Events & Classes • Control their TV and schedule Night Mode, depending on their device Who it's for: • Adult children and spouses caring for an older loved one • Families and support staff caring for adults with IDD • Long-distance families who want to stay close • Senior-living communities, group homes, home-health agencies and IDD service providers Getting started takes a few minutes: 1. Create your account and tell us about your loved one. 2. Choose the screen they will use: on a tablet with JoyTablet, or on their TV with JoyTV. 3. Install JoyTablet on their tablet and log in once, or follow the on-screen steps to connect JoyTV. That's it. Already invited by a family member? Tap "I have an invitation code" to join them. Live help is built in. Tap the Help icon in the app to chat with our friendly customer care team. ONSCREEN JoyFamily – easy, safe and fun communication for seniors, people with IDD and their families. Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ Privacy Policy: https://onscreeninc.com/pages/privacy-policy

Screenshots

Ooma Setup4 screens
ONSCREEN JoyFamily4 screens

Verdict

The call

Ooma Setup and ONSCREEN JoyFamily both sit at 4.9 stars, but that hides the real split: 80% of ONSCREEN JoyFamily's written reviews are positive against 31% of Ooma Setup's. ONSCREEN JoyFamily also leads on update cadence (fortnightly vs every 2 months) and iOS requirement (15.6 vs 18.6). Ooma Setup's advantage is in-app purchases (none vs 1) and ratings volume (1.9K vs 372). On price, rating, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. ONSCREEN JoyFamily sells 1 in-app purchase, starting at $19.99 per month. Ooma Setup asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.9 for Ooma Setup against 4.9 for ONSCREEN JoyFamily. That said, the two scores are not equally well evidenced: Ooma Setup has 1.9K ratings behind it against 372, so its average is the more settled of the two. Written reviews are what separate them: 31% of Ooma Setup's written reviews are positive against 80% of ONSCREEN JoyFamily's.

UpkeepUpdate frequency

Ooma Setup ships an update every 2 months, ONSCREEN JoyFamily fortnightly. Both last shipped on November 11, 2026.

Scorecard6 real differences · 4 level
Ooma Setup versus ONSCREEN JoyFamily: the parameters behind the verdict, then further details
ParameterOoma SetupONSCREEN JoyFamily
PriceFreeFree
Rating4.9 (1.9K ratings)4.9 (372 ratings) — better
Positive reviews31.5% of reviews80.0% of reviews — better
Number of ratings1.9K — better372
Update frequencyEvery 2 monthsFortnightly — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.615.6 — better
Further details — not scored
Size62 MB139 MB
Age rating4+4+
DeveloperOoma Inc.ONSCREEN, Inc.

Customer experience

Ooma Setup

All ratings1,895 ratings
Positive97.8%
Neutral1.0%
Negative1.2%
Written reviews54 reviews
Positive31.5%
Neutral13.0%
Negative55.6%

ONSCREEN JoyFamily

All ratings371 ratings
Positive98.1%
Neutral0.8%
Negative1.1%
Written reviews10 reviews
Positive80.0%
Neutral0.0%
Negative20.0%

Bugs and requests

Ooma Setup

Reported bugs

3 issues
  • Unable to accept terms and conditions
  • App not recognizing new LTE adapter
  • Bluetooth connectivity issues

Requested features

2 requests
  • Ability to configure for hidden networks
  • Improved app functionality for existing customers

ONSCREEN JoyFamily

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Ooma Setup

No in-app purchases

1 purchases

ONSCREEN JoyFamily

Subscriptions1
  • ONSCREEN Joy14 Days trial$19.991 Month

Questions

Is Ooma Setup free?
Ooma Setup is free to download, with no in-app purchases.
Is ONSCREEN JoyFamily free?
ONSCREEN JoyFamily is free to download, with in-app purchases available.
Which has better reviews, Ooma Setup or ONSCREEN JoyFamily?
ONSCREEN JoyFamily is rated higher. Ooma Setup averages 4.9 out of 5 from 1.9K ratings, while ONSCREEN JoyFamily averages 4.9 from 372 ratings.
Do Ooma Setup or ONSCREEN JoyFamily have ads?
Neither Ooma Setup nor ONSCREEN JoyFamily shows ads.
Which is updated more often, Ooma Setup or ONSCREEN JoyFamily?
Ooma Setup ships an update every 2 months, and ONSCREEN JoyFamily fortnightly. Most recently, Ooma Setup was updated on November 11, 2026 and ONSCREEN JoyFamily on November 11, 2026.

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