Ooma Setup vs ONSCREEN JoyFamily
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Ooma Setup
This app helps Ooma customers activate new devices and reconfigure existing ones. It supports initial setup for Telo, MyPhone, Phone Genie, and StarDial. Note that this application is for setup purposes only and does not allow for making calls.
- Activate new Telo devices
- Activate MyPhone, Phone Genie, StarDial
- Reconfigure Telo Air 2
- Device setup assistance
- Account configuration
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Ooma Setup app allows Ooma customers to quickly: -activate a new Telo -activate MyPhone, Phone Genie or StarDial -reconfigure an existing Telo Air 2 More changes and improvements are coming soon. Please email mobile-feedback@ooma.com if you have suggestions or ideas on how to make this app better. P.S. You can't make calls with Ooma Setup app. Please download the Ooma Home Phone or Ooma Office apps to make calls.
ONSCREEN JoyFamily
Facilitates easy and safe video communication for seniors with their families. Connect via TV or tablet, receive incoming call notifications, and enjoy simple setup. Manage routines, send photos, and register for events.
- Easy video calls to TV or tablet
- Incoming call notifications
- Simple technology setup
- Configure daily routines and reminders
- Send photos to family slideshow
- Invite other family members
- Register for classes and events
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JoyFamily – support your loved ones, wherever you are. JoyFamily is the family companion app for JoyTV or JoyTablet. It makes it easy to video call an older parent, a grandparent or a loved one with IDD on their tablet or TV, with nothing for them to set up and nothing for them to press. Their screen can answer your call automatically, so you see them in seconds and get instant peace of mind. Joy works with your loved one's favorite device: • JoyTablet – turns an everyday tablet into a simple, always-on way to stay connected. Use a tablet you or they already own. • JoyTV – a small device that plugs into their TV, for calls and photos on the biggest screen in the house. JoyFamily is your control center. From your phone you can: • Make video calls that can be answered automatically on their tablet or TV • Meet Joy, their friendly AI assistant and companion, who chats, answers questions and keeps them company between calls • Set up reminders for medications, appointments and daily routines, shown on their screen and read aloud by Joy • Schedule check-ins with Joy and video check-ins, so you know how they are doing each day • Send text messages and short videos straight to their screen • Share family photos and manage their photo slideshow on JoyTablet, including how long each photo shows and when the clock appears • Invite siblings, grandkids, friends and support staff so everyone can stay in touch • Share YouTube videos, join Zoom visits, and sign them up for Live Events & Classes • Control their TV and schedule Night Mode, depending on their device Who it's for: • Adult children and spouses caring for an older loved one • Families and support staff caring for adults with IDD • Long-distance families who want to stay close • Senior-living communities, group homes, home-health agencies and IDD service providers Getting started takes a few minutes: 1. Create your account and tell us about your loved one. 2. Choose the screen they will use: on a tablet with JoyTablet, or on their TV with JoyTV. 3. Install JoyTablet on their tablet and log in once, or follow the on-screen steps to connect JoyTV. That's it. Already invited by a family member? Tap "I have an invitation code" to join them. Live help is built in. Tap the Help icon in the app to chat with our friendly customer care team. ONSCREEN JoyFamily – easy, safe and fun communication for seniors, people with IDD and their families. Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ Privacy Policy: https://onscreeninc.com/pages/privacy-policy
Screenshots
Verdict
Ooma Setup and ONSCREEN JoyFamily both sit at 4.9 stars, but that hides the real split: 80% of ONSCREEN JoyFamily's written reviews are positive against 31% of Ooma Setup's. ONSCREEN JoyFamily also leads on update cadence (fortnightly vs every 2 months) and iOS requirement (15.6 vs 18.6). Ooma Setup's advantage is in-app purchases (none vs 1) and ratings volume (1.9K vs 372). On price, rating, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. ONSCREEN JoyFamily sells 1 in-app purchase, starting at $19.99 per month. Ooma Setup asks for nothing beyond the download.
On the App Store both sit at effectively the same score — 4.9 for Ooma Setup against 4.9 for ONSCREEN JoyFamily. That said, the two scores are not equally well evidenced: Ooma Setup has 1.9K ratings behind it against 372, so its average is the more settled of the two. Written reviews are what separate them: 31% of Ooma Setup's written reviews are positive against 80% of ONSCREEN JoyFamily's.
Ooma Setup ships an update every 2 months, ONSCREEN JoyFamily fortnightly. Both last shipped on November 11, 2026.
| Parameter | Ooma Setup | ONSCREEN JoyFamily |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (1.9K ratings) | 4.9 (372 ratings) — better |
| Positive reviews | 31.5% of reviews | 80.0% of reviews — better |
| Number of ratings | 1.9K — better | 372 |
| Update frequency | Every 2 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18.6 | 15.6 — better |
| Further details — not scored | ||
| Size | 62 MB | 139 MB |
| Age rating | 4+ | 4+ |
| Developer | Ooma Inc. | ONSCREEN, Inc. |
Customer experience
Ooma Setup
ONSCREEN JoyFamily
Bugs and requests
Ooma Setup
Reported bugs
3 issues- Unable to accept terms and conditions
- App not recognizing new LTE adapter
- Bluetooth connectivity issues
Requested features
2 requests- Ability to configure for hidden networks
- Improved app functionality for existing customers
ONSCREEN JoyFamily
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Ooma Setup
No in-app purchases
ONSCREEN JoyFamily
- ONSCREEN Joy14 Days trial$19.991 Month
Questions
Is Ooma Setup free?
Is ONSCREEN JoyFamily free?
Which has better reviews, Ooma Setup or ONSCREEN JoyFamily?
Do Ooma Setup or ONSCREEN JoyFamily have ads?
Which is updated more often, Ooma Setup or ONSCREEN JoyFamily?
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