Ooma Telo Air 2
So far, everything is functioning perfectly.
Easy setup
Straight forward and Easy setup
Setup Review + DC Statehood Now
I had quite a bit of issues with setup and I think process could be improved with more clear instructions and more troubleshooting options. No complaints so far on the device. Also, I’m required to put in my address, but there was no option in the state dropdown for DC so I had to choose Maryland. I mean, I know DC is not a state and doesn’t have any Congress members but… et tu Ooma? #taxationwithoutrepresentation.
For troubleshooting: I was not able to connect Telo Air 2 to bluetooth (tried 2 mobile devices and confirmed all the permissions needed). Troubleshooting link had an image that described an alternate wired setup involving a computer, when most laptops do not have ethernet jacks and I feel like a lot of people these days do not have desktops. It would be nice to add another option: just connect the device into the back of your router or an Ethernet jack in your home if ethernet is setup. When I did that, it worked like magic. I waited a few minutes and the light turned blue. It would be nice to (1) have the alternate explanation on that screen and (2) explain what to do after. If you have the same problem Claude or Chatgpt walks you through all kinds of options. (I tried to use human help first don’t @ me!)
For troubleshooting: I was not able to connect Telo Air 2 to bluetooth (tried 2 mobile devices and confirmed all the permissions needed). Troubleshooting link had an image that described an alternate wired setup involving a computer, when most laptops do not have ethernet jacks and I feel like a lot of people these days do not have desktops. It would be nice to add another option: just connect the device into the back of your router or an Ethernet jack in your home if ethernet is setup. When I did that, it worked like magic. I waited a few minutes and the light turned blue. It would be nice to (1) have the alternate explanation on that screen and (2) explain what to do after. If you have the same problem Claude or Chatgpt walks you through all kinds of options. (I tried to use human help first don’t @ me!)
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Useless errors, account locked
Made it most of the way through setup, then got a screen that said “Error - Unauthorized (invalid credentials). Please try again.”
I tried a few more times, then it locked my account and instituted a 10 minute delay.
Terrible UX, no actual help, terrible app.
I tried a few more times, then it locked my account and instituted a 10 minute delay.
Terrible UX, no actual help, terrible app.
MLC
The setup is well documented, easy to follow, and was done without any issues.
Thanks
Thanks
Great support with just the right amount of help and pictures in the set up book to guide me clear.
Thanks for the help.
Non-consensual
Be aware this is a dark pattern practicing company. It’s borderline scam behavior.
After having started my service, about two months in an email allegedly appeared that I paid little attention to and without any consent that I’m aware of, my account was changed to their upgraded service. The cost went from under seven dollars to over 17 per month. The icing on that cake is you can’t just change it back, you have to call them. I’m not trying to get my money back, I started using it as I planned to move my home phone number there to reduce my phone budget. After this experience I’m willing to pay an AT&T or other company with some real reputation more than that 17 dollars a month just to not be bleeped over by these people.
After having started my service, about two months in an email allegedly appeared that I paid little attention to and without any consent that I’m aware of, my account was changed to their upgraded service. The cost went from under seven dollars to over 17 per month. The icing on that cake is you can’t just change it back, you have to call them. I’m not trying to get my money back, I started using it as I planned to move my home phone number there to reduce my phone budget. After this experience I’m willing to pay an AT&T or other company with some real reputation more than that 17 dollars a month just to not be bleeped over by these people.
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Non-consensual
After having started my service, about two months in an email allegedly appeared that I paid little attention to and without any consent that I’m aware of, my account was changed to their upgraded service. The cost went from under seven dollars to over 17 per month. The icing on that cake is you can’t just change it back, you have to call them. I’m not trying to get my money back, I started using it as I planned to move my home phone number there to reduce my phone budget. After this experience I’m willing to pay an AT&T or other company with some real reputation more than that 17 dollars a month just to not be bleeped over by these people.
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Loses Functionality!
Very disappointed with Ooma. First, they screwed up the LTE backup service by replacing the USB tower modem with a USB stick that cannot use any extension usb cable to improve reception. They failed to properly verify and test the new connection which requires the usb LTE modem to be connected directly to the telos usb port and requires a 90° usb M-F elbow. Add any length usb extension cable and the modem goes into a rolling boot and doesn’t connect.
The final straw is they update the app and access to the LTE adapter and signals strength are gone. Tech support is not aware of this and don’t seem to care. Looking to move to another more reliable phone service soon!
The final straw is they update the app and access to the LTE adapter and signals strength are gone. Tech support is not aware of this and don’t seem to care. Looking to move to another more reliable phone service soon!
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Easy setup.
The app and system walk through the setup process step by step.
Setup
Setup was very easy and did not take long. Now to port my number.
Terrible App
Went to set up my new Telo and make a new account as a new customer. Got all the way through to the part where you pick a phone number and after selecting the number the next screen throws up an error telling me to call customer service. I started all over again and the same error happened. I had to call the customer service number and was told that I had to set up it up online. What good is this app when you were instructed to set it up on the app for the most convenient way instead of going online. Very disappointed in this company and its app for not being able to set it up through the app.
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Poor reliability
I have been a user of the phone and security services for approximately 6 months, and the security system has been plagued with technical glitches errors since day one. It’s a miracle if the system makes it a week without offline failures, complete resets, app reinstall.
Ooma just doesn’t have performance you can rely on. Between the Telo box losing connection with ‘security service’ and the app randomly failing with ‘server error’ and ‘server not found’ messages it’s really a complete waste of time. The only thing that actually works with the Ooma platform is the phone service, don’t bother with their very unstable unreliable and extremely frustrating ‘smart security’
Buyer beware
Ooma just doesn’t have performance you can rely on. Between the Telo box losing connection with ‘security service’ and the app randomly failing with ‘server error’ and ‘server not found’ messages it’s really a complete waste of time. The only thing that actually works with the Ooma platform is the phone service, don’t bother with their very unstable unreliable and extremely frustrating ‘smart security’
Buyer beware
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The activation request failed
“Please call customer service”
You call them and nobody picks up. You google the problem and there are tons of posts of the same problem with no replies from the company.
This app is poorly executed and the customer support is nonexistent.
You call them and nobody picks up. You google the problem and there are tons of posts of the same problem with no replies from the company.
This app is poorly executed and the customer support is nonexistent.
Easy Setup
Installed without a hitch which rarely happens with technology. Loved the step by step instructions. Well done!
New App
The old app was better. It opened to a full screen making it easier to find what you wanted. Not just a small picture in the middle of the screen. The old icon was nicer, too.
Tech support via chat is useless
The guy in tech support would not let me ask my question. He kept suggesting fixes for issues I didn’t have. B.Solis is the most arrogant and condescending tech agent I’ve talked to in years. I copy/pasted the entire session into an email if anyone is interested
No use if you’re replacing an older one
I can’t be the only person in the universe to need to do this, but the app wasn’t any help. It also couldn’t link to the base via Bluetooth with very little help other than switch off and on. A total waste of time.
Smooth setup
This review is only for app. I don’t have any experience yet with the actual service.
The entire flow of setting up an Ooma adapter was smooth and well-designed.
Didn’t need to go to a computer.
The entire flow of setting up an Ooma adapter was smooth and well-designed.
Didn’t need to go to a computer.
Doesn’t handle hidden networks
The app works OK but doesn’t allow you to configure Telo (Air 2) for a hidden network.
