AWESOME!!
I’m so happy I did not have to wait for batch orders or any of that ridiculousness. We tried a previous company that couldn’t work with a high security Wi-Fi but OOMA could do it and was set up within minutes!!!
Ooma Telo Air 2
So far, everything is functioning perfectly.
Easy setup
Straight forward and Easy setup
Setup Review + DC Statehood Now
I had quite a bit of issues with setup and I think process could be improved with more clear instructions and more troubleshooting options. No complaints so far on the device. Also, I’m required to put in my address, but there was no option in the state dropdown for DC so I had to choose Maryland. I mean, I know DC is not a state and doesn’t have any Congress members but… et tu Ooma? #taxationwithoutrepresentation.
For troubleshooting: I was not able to connect Telo Air 2 to bluetooth (tried 2 mobile devices and confirmed all the permissions needed). Troubleshooting link had an image that described an alternate wired setup involving a computer, when most laptops do not have ethernet jacks and I feel like a lot of people these days do not have desktops. It would be nice to add another option: just connect the device into the back of your router or an Ethernet jack in your home if ethernet is setup. When I did that, it worked like magic. I waited a few minutes and the light turned blue. It would be nice to (1) have the alternate explanation on that screen and (2) explain what to do after. If you have the same problem Claude or Chatgpt walks you through all kinds of options. (I tried to use human help first don’t @ me!)
For troubleshooting: I was not able to connect Telo Air 2 to bluetooth (tried 2 mobile devices and confirmed all the permissions needed). Troubleshooting link had an image that described an alternate wired setup involving a computer, when most laptops do not have ethernet jacks and I feel like a lot of people these days do not have desktops. It would be nice to add another option: just connect the device into the back of your router or an Ethernet jack in your home if ethernet is setup. When I did that, it worked like magic. I waited a few minutes and the light turned blue. It would be nice to (1) have the alternate explanation on that screen and (2) explain what to do after. If you have the same problem Claude or Chatgpt walks you through all kinds of options. (I tried to use human help first don’t @ me!)
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Useless errors, account locked
Made it most of the way through setup, then got a screen that said “Error - Unauthorized (invalid credentials). Please try again.”
I tried a few more times, then it locked my account and instituted a 10 minute delay.
Terrible UX, no actual help, terrible app.
I tried a few more times, then it locked my account and instituted a 10 minute delay.
Terrible UX, no actual help, terrible app.
