Comparison

Shopify Inbox vs Soapah

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Shopify Inbox

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

Highlights
  • Sell products and discounts via chat
  • Automated message responses
  • Track shopping cart activity
  • Assign chats to staff
  • Manage conversations from multiple channels
  • Send order updates via email
Features
Read full description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

About

Soapah

This app simplifies soap making with a lye calculator, batch tracker, and inventory management. It offers free recipes, a learning center, and cost calculation per batch and bar. Ideal for hobbyists and small businesses.

Highlights
  • Lye calculator for precise recipes
  • Batch tracking and cost calculation
  • Ingredient inventory management
  • Free tried-and-true recipes
  • Learning center for soap making
  • Sharable calendar for planning and tracking
Features
Read full description

Soapah is your essential soap-making companion. Perfect for beginners to experts, this app allows you to calculate soap recipes, track your batches, manages your ingredient inventory and calculates the cost per batch/bar for you. It also provides a learning center that teaches how to make better soap, has an ample amount of free tried-and-true recipes for you to use, and you have the option to ask for feedback on your recipes. We are here to support you! Whether you're creating soaps as a hobby or building a small business, Soapah simplifies the entire process. Key Features: Lye Calculator: Easily calculate precise soap recipes based on ingredient quantities and desired properties. Free Recipes: Just want to try a recipe that you know will create a great quality bar of soap? Try our tried-and-true recipes that fit your needs! A new recipe is added to these Soapah Recipes each month! Batch Tracker: Keep track of each batch, including dates, ingredients used, and calculate cost per batch and cost per bar. Inventory: Manage and organize your ingredients, ensuring you never run out of essential supplies. Calendar: Proud of your work this week/month? Show it off! See the sharable calendar that shows all your beautiful creations, lets you plan for the future and track your curing for each batch. Learning Center: New to soap making? We have a learning center that will teach you how to make the best soap! From the most basics to the science behind it all, we have an ever-growing library of courses and videos for you to learn from. User-friendly Interface: Intuitive design to make soap-making a breeze for both beginners and experts. Start crafting high-quality soaps today with Soapah! Download now and organize your soap-making journey! Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Screenshots

Shopify Inbox4 screens
Soapah4 screens

Verdict

The call

The clearest difference is in-app purchases: Shopify Inbox at none against Soapah's 4. Shopify Inbox also leads on ads (none vs shown) and ratings volume (13K vs 2). Soapah's advantage is rating (5.0 vs 4.8) and review sentiment (67% vs 58%). On price, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Soapah sells 4 in-app purchases, starting at $4.99 per month. Shopify Inbox asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Soapah holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 58% of Shopify Inbox's written reviews are positive against 67% of Soapah's.

UpkeepUpdate frequency

Shopify Inbox ships an update fortnightly, Soapah every 5 weeks. The most recent releases landed on September 23, 2026 and July 6, 2026 respectively.

Scorecard7 real differences · 3 level
Shopify Inbox versus Soapah: the parameters behind the verdict, then further details
ParameterShopify InboxSoapah
PriceFreeFree
Rating4.8 (13K ratings)5.0 (2 ratings) — better
Positive reviews58.0% of reviews66.7% of reviews — better
Number of ratings13K — better2
Update frequencyFortnightly — betterEvery 5 weeks
AdsNo — betterYes
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.114.0 — better
Further details — not scored
Size41 MB77 MB
Age rating+44+
DeveloperShopify Inc.Robb Entertainment Interactive (REI) - robbent.com

Customer experience

Shopify Inbox

All ratings13,151 ratings
Positive94.9%
Neutral2.0%
Negative3.1%
Written reviews576 reviews
Positive58.0%
Neutral12.2%
Negative29.9%

Soapah

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews3 reviews
Positive66.7%
Neutral0.0%
Negative33.3%

Bugs and requests

Shopify Inbox

Reported bugs

3 issues
  • Notifications not working properly
  • Persistent 'unread' notifications even after messages are read
  • Inability to switch between multiple store accounts

Requested features

5 requests
  • Ability to set store hours and availability
  • Option to forward chat logs and customer info via email
  • Bulk archive/delete of old chat messages
  • Integration with WhatsApp Business
  • Ability to send and receive images/files in chat

Soapah

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Shopify Inbox

No in-app purchases

4 purchases

Soapah

Subscriptions4
  • Pro Plan$4.991 Month
  • Premium Plan$9.991 Month
  • Pro Plan$49.991 Year
Show 1 more
  • Premium Plan$99.991 Year

Questions

Is Shopify Inbox free?
Shopify Inbox is free to download, with no in-app purchases.
Is Soapah free?
Soapah is free to download, with in-app purchases available.
Which has better reviews, Shopify Inbox or Soapah?
Soapah is rated higher. Shopify Inbox averages 4.8 out of 5 from 13K ratings, while Soapah averages 5.0 from 2 ratings.
Do Shopify Inbox or Soapah have ads?
Soapah shows ads; Shopify Inbox does not.
Which is updated more often, Shopify Inbox or Soapah?
Shopify Inbox ships an update fortnightly, and Soapah every 5 weeks. Most recently, Shopify Inbox was updated on September 23, 2026 and Soapah on July 6, 2026.

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