ClickMobile Touch vs Skedulo Plus

ClickSoftware’s ClickMobile Touch is a mobile application for the field service sector. It is used by the field resources to communicate with their back office and with their peers using the Field Service Edge system. ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. ClickMobile Touch empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction. The application includes the following capabilities: * Task management – Manage the entire task execution process, view the customer’s information, report the status of the task as it progresses * Time and attendance management – Report and track the time and attendance of a field resource or a crew, including the ability to view and manage your shifts * Inventory management – Manage your inventory, scan barcodes and requests parts from the field * Power map – View your tasks and schedule on a map to help visualize your day * Dynamic forms – Forms can include file attachments and signature capturing * Internal messaging system – Share knowledge with peers using instant messaging and file sharing * Dynamic location services – Allows Street Level Routing to avoid traffic congestions during the day of service, automatic status transition based on location * Supervisor app – Scheduling interface for continuous operational insight and real-time visibility into the field The ClickMobile Touch user can carry on working even when the application is offline. When the application is back online, all of the information will be synchronized automatically. In addition, the back office can update the assignments for the user, which will be updated when the user is online again. This online/offline connectivity ensures maximum data exchange and visibility of workday progress, allowing increased work efficiency.

Skedulo Plus is a mobile workforce management application that enables your workers to more efficiently and effectively manage and complete work. It's easy to use, yet flexible enough to adapt to any workflow. It enables workers to input availability, accept job offers and quickly identify what's needed to provide the right service for a client or to complete a job—all directly from their mobile device whether on or offline. Please note Skedulo Plus is only available to select customers. Key capabilities of Skedulo Plus: - Flexible and extensible: all new template-powered framework allows you and your teams to build custom forms and capabilities that embed seamlessly into the mobile experience - Consumer-grade user experience: clean and simple layout with increased text size & colors makes it easy to navigate for your team in the field - Schedule and calendar management: enables your workers in the field to accept and manage jobs, tasks and appointments with ease - Multiple language support: provides support for both English and Spanish to better cater to your customer and worker preferences - Offline data sync: automatically syncs data when your worker returns to an area with service coverage - View Agendas: view daily, weekly and monthly agendas of allocated and dispatched jobs - Job Routing: get mobile workers to the right job at the right time - Availability Management: manage who is working what jobs from an easy to edit interface - Customer Insights: view customer requests, feedback and capture customer signatures directly in the app - Data Sync: automatically sync data captured in the field on or offline