ClickMobile Touch vs Itron Mobile 3.8 for FCS

ClickSoftware’s ClickMobile Touch is a mobile application for the field service sector. It is used by the field resources to communicate with their back office and with their peers using the Field Service Edge system. ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. ClickMobile Touch empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction. The application includes the following capabilities: * Task management – Manage the entire task execution process, view the customer’s information, report the status of the task as it progresses * Time and attendance management – Report and track the time and attendance of a field resource or a crew, including the ability to view and manage your shifts * Inventory management – Manage your inventory, scan barcodes and requests parts from the field * Power map – View your tasks and schedule on a map to help visualize your day * Dynamic forms – Forms can include file attachments and signature capturing * Internal messaging system – Share knowledge with peers using instant messaging and file sharing * Dynamic location services – Allows Street Level Routing to avoid traffic congestions during the day of service, automatic status transition based on location * Supervisor app – Scheduling interface for continuous operational insight and real-time visibility into the field The ClickMobile Touch user can carry on working even when the application is offline. When the application is back online, all of the information will be synchronized automatically. In addition, the back office can update the assignments for the user, which will be updated when the user is online again. This online/offline connectivity ensures maximum data exchange and visibility of workday progress, allowing increased work efficiency.

ITRON MOBILE Accurate, Efficient, Safe, Data Collection Itron Mobile is a meter data collection tool kit designed for today’s mobile employee that allows companies to get the most value and efficiency from their field workforce while also enhancing employee safety. Itron Mobile enables laptop, tablet and smartphone meter reading and data collection in a flexible, affordable system that keeps you connected to your mobile workforce throughout the workday. Itron Mobile and the Itron Field Collection System (FCS) host provide all the best features from decades of experience with innovative new features that will fulfill your mobile data collection needs, now and in the future. Flexible and Affordable The Itron Mobile app is available for Apple iOS and other mobile operating system platforms and can run on smartphones, tablets and laptops. This unmatched variety of choices allows the company to choose the best and most affordable device for each employee. Connected The mobile workforce can be online throughout the day. Data synchronization uses any Internet connection (cellular, Wi-Fi, or Ethernet) from anywhere the mobile user has an Internet connection: at home, in the office, or in the field. Safe and Efficient Itron Mobile is designed to get the user to the meter as safely and quickly as possible. Codes and messages associate each meter with location tips and hazardous conditions. Codes and messages can be added to the main display, called up when desired, or pop-up at the start or end of the work order along with audio and vibration alerts. Mapping is available to all users to help them get to the meters as quickly as possible. Data Collection In one app, Itron Mobile includes keyed data entry for visual reads, walk-by and drive-by advanced automated meter reading (AMR). Data is stored instantly and safely in device memory and periodically sent to the company data center using Itron cloud communications. Anyone equipped with an Itron Mobile device can collect meter readings and other valuable information about company assets and perform a variety of other field activities needed by the company. Visual Meter Reading At the heart of Itron Mobile is visual meter reading perfected during Itron’s 40 years of experience. A robust read validation process provides an accurate and certified reading to ensure accurate billing. Each reading is compared to high and low limits defined for that meter. For any reading that is outside the limits, the user completes one or more validation tasks as defined by the company’s business rules. Asset Management Itron Mobile can be used to collect data to improve company operations and fulfill regulatory requirements including photos, surveys, GPS coordinates and more. Get the most from your mobile workforce by also managing basic field service activities such as investigations, meter exchanges, maintenance, and service disconnect and connect, which can be completed manually or remotely. Itron Wireless Communications Modules Itron Advanced Automated Meter Reading (AMR) ensures accuracy, significantly increases efficiency and improves employee safety by eliminating exposure to hazardous conditions. Walk-by data collection is performed with the compact Itron Mobile Radio that uses Bluetooth® to connect to the Itron Mobile app on a variety of mobile devices. Drive-by data collection uses a Windows 10 laptop or tablet with the vehicle-mounted MC3 radio. Itron radios support wake-up and bubble-up modules. Using full two-way wireless communications Itron extends capabilities to interval data collection, time-of-use, cathodic protection and remote disconnect and connect for water, gas and electricity. Itron communication modules can be deployed selectively on hard-to-access meters, in select regions or across the entire population and easily migrated to network based communications ensuring a safe and smart investment.