ClickMobile Touch vs IFS MWO Service

ClickSoftware’s ClickMobile Touch is a mobile application for the field service sector. It is used by the field resources to communicate with their back office and with their peers using the Field Service Edge system. ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. ClickMobile Touch empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction. The application includes the following capabilities: * Task management – Manage the entire task execution process, view the customer’s information, report the status of the task as it progresses * Time and attendance management – Report and track the time and attendance of a field resource or a crew, including the ability to view and manage your shifts * Inventory management – Manage your inventory, scan barcodes and requests parts from the field * Power map – View your tasks and schedule on a map to help visualize your day * Dynamic forms – Forms can include file attachments and signature capturing * Internal messaging system – Share knowledge with peers using instant messaging and file sharing * Dynamic location services – Allows Street Level Routing to avoid traffic congestions during the day of service, automatic status transition based on location * Supervisor app – Scheduling interface for continuous operational insight and real-time visibility into the field The ClickMobile Touch user can carry on working even when the application is offline. When the application is back online, all of the information will be synchronized automatically. In addition, the back office can update the assignments for the user, which will be updated when the user is online again. This online/offline connectivity ensures maximum data exchange and visibility of workday progress, allowing increased work efficiency.

IFS Cloud Mobile Work Order for Service is suited for field service technicians and provides them with service-critical information and offers complete control over your work process. It is intuitive, easy to use and guides field service technicians through the work execution process and other supporting functions. Fully embedded remote assistance capabilities allow field service technicians to visually communicate and interact with other techs and back-office experts in order to assist each other. This includes the ability to remotely see through the camera and add annotations on the video feed. Features such as configurable workflows and remote assistance lead to improved first-time fix rates along with improved accuracy and consistency of entered data. IFS Cloud Mobile Work Order for Service provides full insight to task related information; imagine arriving on site for an emergency call and being able to check the status of any other open work orders, preventive maintenance tasks, or support requests from that customer, check the availability of spare parts and efficiently record the work you have performed and update your work status. This application also provides the ability to initiate, process and release service quotations including the ability to calculate total quoted price and present the generated quotation to the customer for approval. IFS Cloud Mobile Work Order for Service offers robust offline capabilities for use in locations and situations where network connectivity is bad, sporadic or simply not allowed. The software automatically syncs your entered data later, on a schedule or when your network connection is reestablished. IFS Cloud MWO Service is intended for customers running IFS Cloud. Note: Continued use of GPS running in the background can dramatically decrease battery life.