Qualtrics XM vs WhereToKnow

Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/

WhereToKnow is the guest intelligence platform built for hotels and F&B operators who want to understand their guests, protect their reputation, and stay ahead of the competition. We bring all of your online reviews, ratings, and guest feedback into one place, then turn them into clear, actionable insight — so your team spends less time gathering data and more time improving the guest experience. WHAT YOU CAN DO - Online reputation analysis — track reviews and ratings across the platforms that matter, in one unified dashboard. - Competitive benchmarking — see exactly how your property performs against the competitors you care about, not just an industry average. - Guest intelligence — understand what guests love, what frustrates them, and where to focus next, broken down by theme and department. - AI-generated reporting — get clear, ready-to-share reports automatically, so management updates take minutes instead of hours. BUILT FOR HOSPITALITY Whether you run a single property or manage reputation across a portfolio of hotels and restaurants, WhereToKnow gives general managers, operations teams, and ownership groups a single source of truth for guest sentiment and competitive position. Spend less time pulling reports. Spend more time acting on what your guests are telling you. A WhereToKnow subscription is required to use the app. Please contact our team to get started.