Duke Energy vs LaundryPay
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Duke Energy
Easily manage your energy accounts, view and pay bills, report outages, and track your energy usage. Get updates on restoration times and access money-saving offers. Contact customer support for assistance.
- Account management
- Bill payment and history
- Outage reporting and updates
- Energy usage tracking
- Bill reminders
- Money-saving offers
- Customer support access
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With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. Current features of the Duke Energy app allow you to: • Easily log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either Touch ID® or Face ID® to easily access your account. • View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month. • Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored. • Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information. • Set up bill reminders. Stay on top of your bill and always know when to pay. • Save more. Take advantage of our energy and money-saving offers. • Customer service. Contact our customer support if you ever have questions about your service or your energy bill.
LaundryPay
Pay for laundry services directly from your smartphone at participating laundromats. Check machine availability and get notified when your cycle is complete, simplifying your laundry routine.
- Smartphone payment for laundry
- Check washer/dryer availability
- Laundry completion notifications
- Hassle-free payment experience
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Sign up today and use your smart phone to pay at your laundromat. With LaundryPay, you can pay for your laundry, check washer and dryer availability, and receive notifications when your laundry is done! LaundryPay makes laundry day easy. It's the ultimate, hassle-free payment experience.
Screenshots
Verdict
The clearest difference is rating: Duke Energy at 4.8 against LaundryPay's 2.4. Duke Energy also leads on ratings volume (186K vs 107) and update cadence (fortnightly vs every 2 months). LaundryPay's advantage is iOS requirement (15.6 vs 17.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Duke Energy holds the better App Store score, 4.8 against 2.4. That said, the two scores are not equally well evidenced: Duke Energy has 186K ratings behind it against 107, so its average is the more settled of the two. Written reviews point the same way: 25% of Duke Energy's written reviews are positive against 21% of LaundryPay's.
Duke Energy ships an update fortnightly, LaundryPay every 2 months. The most recent releases landed on November 8, 2026 and November 2, 2026 respectively.
| Parameter | Duke Energy | LaundryPay |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (186K ratings) — better | 2.4 (107 ratings) |
| Positive reviews | 25.1% of reviews — better | 21.0% of reviews |
| Number of ratings | 186K — better | 107 |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 93 MB | 67 MB |
| Age rating | 4+ | 4+ |
| Developer | Duke Energy | Laundrylux Inc. |
Customer experience
Duke Energy
LaundryPay
User reviews
Duke Energy
From 186K App Store ratingsWhat we love
- 🚀 Easy to navigate
- 🔒 Secure payment process
- 👍 Helpful for tracking usage
- 👍 Great company overall
Room to improve
- 🐛 Frequent login issues
- 🐛 Unreliable app functionality
- 🐛 Inaccurate billing information
- 🐛 Glitchy payment processing
- 👎 Poor customer service
LaundryPay
From 107 App Store ratingsWhat we love
- 👍 Convenient alternative to quarters
- 👍 Loyalty points for discounts
- 👍 App notifies when laundry is done
- 👍 Can see machine availability
- 👍 Modernized laundromat experience
Room to improve
- 💳 Cannot add credit/debit cards
- 💸 Funds lost on deleted accounts
- ❓ No refunds for remaining balance
- 📶 Requires laundromat WiFi
- 💰 High minimum load amounts
Bugs and requests
Duke Energy
Reported bugs
4 issues- Daily usage graphs not working
- Unable to log in consistently
- Payment information not saving properly
- App redirects to website instead of in-app functionality
Requested features
5 requests- Add last month/last year usage comparison
- Display dollar amount in addition to kWh
- Improve outage map and notifications
- Implement two-factor authentication
- Allow scheduling of bill payments
LaundryPay
Reported bugs
12 issues- Pay card not found error
- App glitches when adding time
- Double charges for added time
- Cannot log in after initial use
- App crashes or freezes
Show 7 moreShow fewer
- QR codes not working
- Account disappears after reinstall
- Cannot update payment information
- App requires re-setup every time
- Errors when trying to reload money
- Unknown errors during transactions
- App doesn't work after first use
Requested features
8 requests- Allow loading funds with credit/debit cards directly
- Implement refunds for remaining balances
- Remove minimum load amounts
- Allow app usage outside laundromat WiFi
- Improve customer support accessibility
Show 3 moreShow fewer
- Add option to update email/account details
- Provide a dark mode option
- Allow direct payment without pre-loading funds
In-app purchases
Duke Energy
No in-app purchases
LaundryPay
No in-app purchases
