Pros & Cons
I have mixed feelings about this app. I love that I don’t have to spend a bunch of time putting quarters into a machine. However, the app doesn’t take my card. I have to make my way to the ATM, take out cash, and then load money to my account using a kiosk. This app is both convenient & inconvenient at the same time. If I could load funds with my card, it would be a 5 star app.
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Was a good app, not anymore
Keep trying to add my card info to reload my account and every time I come to my laundromat it always says “pay card not found” no matter what card I use or what time of day it is. Thought it was an update issue but I see it’s not and it’s very aggravating because the app used to be very easy to use and caused very little if any issues at all
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Took my $7 and made me spend money bc won’t take ANY card
Took my $7 and made me spend money bc won’t take ANY card
useless
it just says "paycard not found" when adding payment.
Basic but works for me
I probably came in after book fixes. No issues, and it helps me do my laundry. The only odd thing is that there’s a mysterious website running everything so it will show up in your saved passwords oddly.
Needs a ZERO star option
Traveling & needed to do some laundry. All machines require quarters (!?) or this app. Worker at the location really pressing the app and “first wash is free with the app to try and get people to use the app.”
That was a red flag, but while I was messing with the app my spouse already loaded the laundry. OK.
1. Can’t use the app without creating an account.
2. App asks to use your geolocation data (absolutely indefensible other than just sucking up any data they can get, which means they’ll be selling it)
3. Doesn’t support Apple Pay —> requires giving them your credit card directly.
4. Works like a gift card, in other words, it is impossible to just pay for your laundry. Once you have given them your credit card data, you must then “add money to your account” 😵😱😵
So, despite a wash cycle costing $3.75 I have to put $5 onto “my account”, so they get to keep that extra $1.25 (in my case forever because I’m never going to be in this state again).
To top it all off, it then gives an error contacting the server after scanning the QR codes on the machines. Since it is it’s own app there’s no way to know if the QR codes have been tampered with, but certainly a possibility).
Also note that by using QR codes it requires access to your camera.
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This is a perfect example of a company that doesn’t care about their customers at all. Setting it up so you could pay using Apple Wallet and remain essentially anonymous as well as not overpay would be trivial. Instead they made a terrible app and don’t seem to be maintaining it well.
Final advice: bring quarters (or go to another laundromat)
Edit: they do allow you to “request” that your account is deleted (giving them any $ balance), but you must do it inside the app. Just had to re-install it to delete my account (the re-deleted the app).
That was a red flag, but while I was messing with the app my spouse already loaded the laundry. OK.
1. Can’t use the app without creating an account.
2. App asks to use your geolocation data (absolutely indefensible other than just sucking up any data they can get, which means they’ll be selling it)
3. Doesn’t support Apple Pay —> requires giving them your credit card directly.
4. Works like a gift card, in other words, it is impossible to just pay for your laundry. Once you have given them your credit card data, you must then “add money to your account” 😵😱😵
So, despite a wash cycle costing $3.75 I have to put $5 onto “my account”, so they get to keep that extra $1.25 (in my case forever because I’m never going to be in this state again).
To top it all off, it then gives an error contacting the server after scanning the QR codes on the machines. Since it is it’s own app there’s no way to know if the QR codes have been tampered with, but certainly a possibility).
Also note that by using QR codes it requires access to your camera.
—
This is a perfect example of a company that doesn’t care about their customers at all. Setting it up so you could pay using Apple Wallet and remain essentially anonymous as well as not overpay would be trivial. Instead they made a terrible app and don’t seem to be maintaining it well.
Final advice: bring quarters (or go to another laundromat)
Edit: they do allow you to “request” that your account is deleted (giving them any $ balance), but you must do it inside the app. Just had to re-install it to delete my account (the re-deleted the app).
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No Refunds Through App
This is a very convenient concept. No extra trips to get quarters, no hoarding quarters, no having to use a CC/cash to load $$ onto another card that charges a fee just to get one.
The issues I came across is that customer service won’t give refunds. Allegedly, you have to go to the laundromat you loaded at to get any refunds, if the laundromat even offers refunds. I’ve heard different things from the facility itself. In CA, you are legally eligible for a refund if it’s under $10. When I get proof both parties are flat out refusing refunds, I’m escalating this issue further. You also have to be on the laundromats WiFi to check the timers on your loads. I’ve only come across one facility that uses this app and they are more expensive than others in the area. Sure, I get that having to implement WiFi and an app cost extra but I didn’t think it should have been that much of a difference.
There is another app called PayRange which is much more widely used. Several facilities in my area use it. Customer service is much better. $$ load minimum is less. And you can get a refund through the app.
The issues I came across is that customer service won’t give refunds. Allegedly, you have to go to the laundromat you loaded at to get any refunds, if the laundromat even offers refunds. I’ve heard different things from the facility itself. In CA, you are legally eligible for a refund if it’s under $10. When I get proof both parties are flat out refusing refunds, I’m escalating this issue further. You also have to be on the laundromats WiFi to check the timers on your loads. I’ve only come across one facility that uses this app and they are more expensive than others in the area. Sure, I get that having to implement WiFi and an app cost extra but I didn’t think it should have been that much of a difference.
There is another app called PayRange which is much more widely used. Several facilities in my area use it. Customer service is much better. $$ load minimum is less. And you can get a refund through the app.
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Simple
Simple easy to use
good idea, bad execution
my biggest problem is it will glitch when trying to add 5 mins to the end of a dry cycle, it will double the last added amount. just took twice the money out of my balance as well. annoying. great to replace quarters but with so many people complaining of shifty customer service and missing accounts this is a simple app and simple fix. they need to be accountable
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Terrible support
Tech support will only speak to staff at the laundromat if you have login issues, which requires you to give your personal information not just to tech support but to the laundromat employee as well. They were also very rude and unhelpful.
My review
I originally started coming here because of the prices, they were very affordable and very convenient for me but I noticed they went up in price. I really like the way the place is well. Kept the convenience of the shopping center around you, but I am not very pleased with the prices. but overall, a very nice place to wash your clothes. I have returned to my old laundromat due to prices
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Worthless
I loaded money on this app and used it one time and now it won’t let me log in. The manager has tried to get it to work and he couldn’t get it to either. There is no # to contact CS and I have money on it and it won’t let me login or use it
Great…when it works.
First day I had the app, I loaded funds effortlessly and am still using those funds. However, I had to change the card I was using to load additional funds, and now it will not accept not only the new card, but ANY card I try. I keep getting the same invalid message. I’ve also received no help from “customer service” (a phrase with less and less meaning anywhere as time goes on). The attendant at my laundromat was terrific in trying to solve the issue, but admitted it has been a problem for more than one patron.
I’ll just bring cash from now on.
I’ll just bring cash from now on.
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So far no issues...
I never have cash on me and to withdraw from an ATM is expensive between the ATM fee and your banks additional fee. Also the laundry wants us to use quarters! Very annoying. This app is convenient for those reasons. But $15 is to high a minimum. It should be whatever I want to load. I happen to live 2 mins from the laundromat so I usually wait at home for the cycle to finish. It's very inconvenient that I can only use the app on the laundromats WiFi. But at least I get a reminder alarm 5 mins before the cycle is finished. Also I like the fact the my washes earn points. Only been to the laundromat 3 times now and I earned enough for a free dry cycle. So I'm going to keep using this laundromat and this app until the grand opening discount ends. Then probably just go back back. Because this one does charge more for the dryer.
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Horrible app
Stole my money
You can’t leave the laundromat
This seems like a big design flaw. If you leave the laundromat’s wifi network you can’t check the status of your wash. How stupid is that?
Exelente servicio
Lo recomiendo un Exelente servicio y la señora claudia muy atenta con la clientela me explicó todo el manejo de las lavadoras y secadoras muy buen servicio
Looks like a Fraud!!!
Only can add minimum 5$ at the time but at the end of my laundry I had 4,50$ left on the account with no way to be refund!
Stealing
The person or persons behind this app are stealing balances and deleting rewards points. I am reporting to apple. They don’t answer emails. It’s time to get these people for FRAUD
Decent app
I have been using this app for a while now it's a decent app some stuff like reloading money is easy and paying through the QR Code is convenient but I don't understand why u can't access the app when ur not connected to there wifi whats the point of having a QR Code and the timer and washer/dryer number if I have to stay inside the building to even access the app.... And also the rewards points shows no options for rewards it cost 10,000 points for 1 load of clothes which is ridiculous overall it's a decent app convenient if u don't wanna carry coins but could definitely use alot of improving
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