Swapfiets vs Hely
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Swapfiets
This service offers a working bicycle for a fixed monthly fee. If your bike has issues, book a service appointment through the app for repair or replacement, either at a store or at your location.
- Monthly bicycle subscription
- Guaranteed working bike
- App-based service booking
- On-demand repair or swap
- Find nearest store
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Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you, wherever you are in the city. We will fix or swap your bike for a working one. Our app is always ready to help you! - Not a Swapfiets user yet? Sign up in the app! - Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds - Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
Hely
Access a variety of shared electric cars, e-bikes, and cargo bikes from local hubs. This app allows you to easily find, book, and unlock vehicles for flexible, cost-effective, and eco-friendly transportation.
- View available vehicles nearby
- Lock and unlock vehicles with the app
- Reserve vehicles in advance
- Direct support via mail, chat, or phone
- Instructional videos and FAQs
- Track rides and costs
- Invite neighbors for discounts
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Pick from various (electric) shared cars, e-bikes and cargo bikes from a Hely Hub in your neighbourhood. This way, you’re always flexible, you contribute to the environment and you save on costs. Most important features of the Hely app: • View which vehicles are available near you • Always everything on hand: with the app you lock and unlock all vehicles • Start your ride immediately or reserve in advance • Direct contact with the Hely Service Desk through mail, chat or by calling • Useful instruction videos and FAQ’s to help you get started • Overview of all your rides and costs • Invite your neighbours to both enjoy €10 discount • Take a look in the app before you start a subscription • Sign up even when there’s no hub open near you, so you get notified when we go live in that area. Not convinced yet? These are the advantages of Hely: • All in one: Rent all your shared mobility with one app, one account and one subscription. Nice and clear! • Affordable: At Hely you ride without kilometer charge and fuel is always included. You can rent a vehicle starting at just €1,50 per hour. • Sustainable: With shared mobility you save lots of CO2, fossil fuels and you contribute to clean, low-traffic cities. • Flexible: Pick which vehicle is most convenient at any time. Your Hely account can be cancelled every month. More information about Hely can be found on www.hely.com. For questions, check out www.hely.com/faq or contact support@hely.com. Stay updated on exciting news, inspiration and tips through our social channels! www.facebook.com/ikwilhely www.instagram.com/ikwilhely bit.ly/helyvideo
Screenshots
Verdict
The clearest difference is monetization model: Hely at free with in-app purchases against Swapfiets's subscription. Swapfiets's advantage is rating (4.6 vs 4.1) and ratings volume (519 vs 21). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Swapfiets holds the better App Store score, 4.6 against 4.1. That said, the two scores are not equally well evidenced: Swapfiets has 519 ratings behind it against 21, so its average is the more settled of the two.
Swapfiets ships an update every 2 weeks, Hely fortnightly. The most recent releases landed on October 16, 2026 and October 3, 2026 respectively.
| Parameter | Swapfiets | Hely |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (519 ratings) — better | 4.1 (21 ratings) |
| Positive reviews | 26.9% of reviews | — |
| Number of ratings | 519 — better | 21 |
| Update frequency | Every 2 weeks — better | Fortnightly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Free with in-app purchases — better |
| Devices | iPhone | iPhone |
| Requires iOS | 16.4 — better | 16.6 |
| Further details — not scored | ||
| Size | 112 MB | 92 MB |
| Age rating | 4+ | 4+ |
| Developer | Swapfiets | Hely |
Customer experience
Swapfiets
Hely
Bugs and requests
Swapfiets
Reported bugs
12 issues- Login fails with 'something went wrong' error
- App crashes on appointment booking
- Time slot selection not saving in cancellation flow
- Swap button non-functional
- App incompatible with older iPhone models
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- Redirect loops between app and website
- Payment card linking failures
- Subscription management buttons unclickable
- App logs out immediately after login
- Appointment confirmation emails not received
- QR code login requirement added without warning
- Blue screen with unclear button actions
Requested features
12 requests- Alternative cancellation methods beyond app
- Phone-based customer support availability
- Home pickup service for bike returns
- Clear appointment confirmation system
- Better bike size and model selection
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- Improved app performance and stability
- Real-time repair appointment availability
- Transparent fee structure display
- Automatic insurance opt-in notification
- Support for older device compatibility
- Desktop-based appointment booking
- Persistent login with biometric options
Hely
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Swapfiets
No in-app purchases
Hely
No in-app purchases
