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Swapfiets

Swapfiets

Always a working bike

519 ratings
134 reviews
🌟 Lifestyle
✈️ Travel
Free

Details

  • Released
  • Updated
  • December 8, 2018
  • July 15, 2026

Features

Developer

Swapfiets B.V.
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Swapfiets screenshot #1 for iPhone
Swapfiets screenshot #2 for iPhone
Swapfiets screenshot #3 for iPhone
Swapfiets screenshot #4 for iPhone
📌Ready
Reviews summary↘︎
⭐134
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📝4+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 1 week
Updates frequency↘︎
🖼️Get Icon
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About

This service offers a working bicycle for a fixed monthly fee. If your bike has issues, book a service appointment through the app for repair or replacement, either at a store or at your location.

✓Monthly bicycle subscription
✓Guaranteed working bike
✓App-based service booking
✓On-demand repair or swap
✓Find nearest store
Show original description

What users say

Summarized from real user reviews of Swapfiets. Based on 519 reviews and a 4.6/5 average, it highlights the 7 positives and 13 negatives reviewers mention most about this Travel app.

Positive things

  • 🚴Quality bikes with reliable construction
  • 🔧Convenient maintenance and repair service
  • 💰Affordable subscription model
  • 🏪Friendly and helpful staff in stores
  • 🛡️Peace of mind with bike protection
  • ⚡Quick bike swaps when available
  • 🌍Sustainable transportation solution

Negative things

  • 🐛App frequently crashes and malfunctions
  • 📱App requires constant use for essential functions
  • ⏳Long wait times for repairs and appointments
  • 💸Hidden fees and unexpected charges
  • 🔐Difficult cancellation process with rigid policies
  • 📞Poor customer service responsiveness
  • 🚫Limited bike availability in some areas
  • 🔑Lack of transparency about terms and conditions
  • 🚚Unreliable home delivery and pickup services
  • ⚠️Bike quality inconsistencies
  • 🔄Swap function frequently non-functional
  • 💳Payment processing issues and errors
  • 🌐Website and app integration problems
See all reviews

What's New in Swapfiets

4.0.67

July 15, 2026

We've expanded the repair options so you can be more specific about what needs fixing. And as always, we've made a few improvements along the way.

User reviews

Most RecentHighest RatedLowest Rated

Peace of mind

I have been in Leiden from September till now with a Swapfiets bike. It gives me peace of mind for any issue I face and go to their shop, the repair or the replacement is immediate.
The staff I dealt with is most of the time very nice and fast.
RebecéRebecé

Siempre buena ayuda en la tienda

Monta tu propia bici por Barcelona con descuento extra, usa mi código DANIQUE VAN LUNTEREN49111
DaniquevlxDaniquevlx

Bad quality bikes, terrible customer service

Good luck getting support when you need it.
Charles-117Charles-117

Ultra nervig

Ultra nervig dass man gezwungen wird die App runterzuladen um einen Termin zu buchen
michaelzizou10michaelzizou10

Terminbuchung

Ständig eine Fehlermeldung für eine Terminbuchung. Ist das gewollt?
muh456456muh456456
See 129 more reviews

User experience

🐞

Reported Bugs

12 issues

Login fails with 'something went wrong' error

Bug

App crashes on appointment booking

Bug

Time slot selection not saving in cancellation flow

Bug

Swap button non-functional

Bug

App incompatible with older iPhone models

Bug

Redirect loops between app and website

Bug

Payment card linking failures

Bug

Subscription management buttons unclickable

Bug

App logs out immediately after login

Bug

Appointment confirmation emails not received

Bug

QR code login requirement added without warning

Bug

Blue screen with unclear button actions

Bug
✨

Requested Features

12 requests

Alternative cancellation methods beyond app

Feature

Phone-based customer support availability

Feature

Home pickup service for bike returns

Feature

Clear appointment confirmation system

Feature

Better bike size and model selection

Feature

Improved app performance and stability

Feature

Real-time repair appointment availability

Feature

Transparent fee structure display

Feature

Automatic insurance opt-in notification

Feature

Support for older device compatibility

Feature

Desktop-based appointment booking

Feature

Persistent login with biometric options

Feature

FAQ

What is Swapfiets?

Swapfiets is a bicycle subscription service that provides you with a working bike for a fixed monthly fee. The service ensures your bike is always in good working condition, offering repairs or replacements if issues arise.

How do I get my bike fixed?

If something is wrong with your bike, you can use the app to book a service appointment. You can choose to visit a Swapfiets store or have a technician come to your location in the city to fix or swap your bike.

How much does Swapfiets cost?

The service operates on a fixed monthly fee for the bicycle subscription. Specific pricing details are not provided in the description but are part of the subscription model.

Where can I find a Swapfiets store?

The app includes a feature to help you locate the closest Swapfiets store. It will also display the opening hours for each store.

Can I sign up for Swapfiets through the app?

Yes, if you are not yet a Swapfiets user, you can sign up directly within the app. The app streamlines the process of becoming a subscriber.