Errors and problems
I am a Dutch citizen living abroad. I tried to set up the app, eventually succeeded. Not after many frustrating errors like “something went wrong on our end” and endless re-sending of verification codes
You need a Dutch address to have the “OV pas” sent to. Well, that’s a problem for me. But you can use a credit card as pass. This is as frustrating as the luggage rules of an airline.
In trying to set up the credit card a browser window was opened outside the app, and I was greeted by a 403 Forbidden browser error. Likely the gateway only accepts IP traffic from within the region.
Some questions and remarks:
- why not allow the pass to be sent abroad? Charge a shipping fee if you have to.
- but really: why not have a virtual transit pass on the phone? Phones have been capable of NFC for years
- check your IP gating, your security measures are failing users from abroad
I have also signed up for a Belgian transit pass. A world of difference, super easy and none of the headaches.
You need a Dutch address to have the “OV pas” sent to. Well, that’s a problem for me. But you can use a credit card as pass. This is as frustrating as the luggage rules of an airline.
In trying to set up the credit card a browser window was opened outside the app, and I was greeted by a 403 Forbidden browser error. Likely the gateway only accepts IP traffic from within the region.
Some questions and remarks:
- why not allow the pass to be sent abroad? Charge a shipping fee if you have to.
- but really: why not have a virtual transit pass on the phone? Phones have been capable of NFC for years
- check your IP gating, your security measures are failing users from abroad
I have also signed up for a Belgian transit pass. A world of difference, super easy and none of the headaches.
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Useless
Useless app, can’t add debit card.
Poor instructions
Step 1 - download app and set up an account.
Step 2 - use a debit, credit or mobile payment to pay for any kind of public transit ride (train, tram, bus, etc). To do this, scan your payment method at an entry gate and at the completion of your ride, exit gate.
Step 3 - Access your payment method account to look up the charge for the ride you just took. Once that charge has posted on your account you can now register that payment method on the OVpay app.
Now you have an overview of your trips in the app.
Step 2 - use a debit, credit or mobile payment to pay for any kind of public transit ride (train, tram, bus, etc). To do this, scan your payment method at an entry gate and at the completion of your ride, exit gate.
Step 3 - Access your payment method account to look up the charge for the ride you just took. Once that charge has posted on your account you can now register that payment method on the OVpay app.
Now you have an overview of your trips in the app.
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Won’t let me add my card
The app kept glitching and crashing for me. When I finally was able to make an account it would not let me add my debit or credit card and had no other options to pay
Just won’t work
Can’t add a card to my account. It just says ‘forbidden’ from the app and the desk top. Cant find any details to complain or get help, the chatbot makes you want to scream.
