Peace of mind
I have been in Leiden from September till now with a Swapfiets bike. It gives me peace of mind for any issue I face and go to their shop, the repair or the replacement is immediate.
The staff I dealt with is most of the time very nice and fast.
The staff I dealt with is most of the time very nice and fast.
Siempre buena ayuda en la tienda
Monta tu propia bici por Barcelona con descuento extra, usa mi código DANIQUE VAN LUNTEREN49111
Bad quality bikes, terrible customer service
Good luck getting support when you need it.
Ultra nervig
Ultra nervig dass man gezwungen wird die App runterzuladen um einen Termin zu buchen
Terminbuchung
Ständig eine Fehlermeldung für eine Terminbuchung. Ist das gewollt?
No bikes
No bikes available in Amsterdam and around cities. I can understand it’s quite busy but they don’t even tell the estimated time. So no bikes for a long time.
Nachhaltigkeit…
wird in euren Filialen beworben.
Umso unverständlicher, dass eure App nun auf meinem iPhone SE den Dienst versagt. Der Funktionsumfang war nie besonders groß, daher kann es doch eigentlich nicht so schwer sein, auch eine ältere Version weiter anzubieten.
Umso unverständlicher, dass eure App nun auf meinem iPhone SE den Dienst versagt. Der Funktionsumfang war nie besonders groß, daher kann es doch eigentlich nicht so schwer sein, auch eine ältere Version weiter anzubieten.
Versteckte Kosten
Versteckte Kosten in Höhe von fast 30 Euro. Es wurde nie erwähnt, nie wieder schlechte Seite nicht weiterzuempfehlen
Verwaltung Abonnement fehlerhaft
man kann bei Abonnement verwalten, Abonnement beenden die blauen bubbles nicht anklicken, um den Vertrag zu beenden
Reparatur erst in 15 Tagen
Halben Monat in München auf Reparatur warten müssen ist nicht okay bei 19,90€/ Monat. Grund: komme vom Urlaub zurück, Reifen platt. Sportverletzung hindert mich, zum Laden zu schieben, zu weit weg. Mangelhafte Service- und Dienstleistung. Sehr unzufrieden.
Unfair Policy and Poor Service
The staff never informed me that I needed to cancel a month in advance. When I returned the bike, I was forced to pay for another full month. I even asked if I could at least keep using the bike for the extra ten days I had already paid for, but they said it was impossible because the bike had been returned. The rules are extremely rigid and customer service is inflexible. I will never use this company again.
Show more
Can’t login
App keeps showing login and then says download the app.
Great Business Model on Paper.. Terribly Exploitative
For the past two weeks I was thoroughly enjoying making the investment to get a Swapfiets bike for a reasonable subscription that included a basket for a small fee. Recently, however, my bike was stolen after locking it at a train station for a few hours. Upon figuring out my bike was stolen and speaking with Swapfiets to see if it was either fully stolen or picked up by the municipality, I learned of the large fees applied when your bike is stolen. Not only will I now have to pay 72.5 euros (60 for the base bike and 12.50 for the basket) over something that was out of my control, but I will still have to pay for the month since I just learned that cancelling apparently requires a “month’s notice”. To fully put dirt into the wound of this situation, I found out through making this appointment that THE WHOLE TIME Swapfiets offers “theft insurance” for an additional fee to your subscription that significantly lowers any fees invoiced after having your bike stolen. I was completely uninformed about this insurance and Swapfiets does not go out of their way to advertise this “theft insurance”. The greed and sneakiness with this model is completely anti-consumer, I cannot help but feel as though my trust has been completely betrayed by this company and its disgusting and exploitative business model that is purposefully nebulous.
Show more
App is not functional
Everytime I tried to do anything on the app, specifically to cancel my bike subscription it would say oops there is an error. I have been trying to cancel for so long without the app working and now turns out there is a 1 month notice period that I couldn’t give prior to this cause the app wouldn’t work. Everything is meant to be done on the app yet every time I had an issue and has to book an appointment I need to contact customer service. What is the point of the app then?
Show more
10€ di sconto con il mio codice
Usa GUIDOLIGUO10949
e ricevi 10€ di sconto sul tuo abbonamento mensile
e ricevi 10€ di sconto sul tuo abbonamento mensile
Schlechtes Gefühl bei Schäden
- einzelne Schäden kosten Geld
- ab 3 Schäden muss man 30€ drauf zahlen
Steht alles im Vertrag, hätte ich wohl mal durchlesen müssen. Mir wurde es anders verkauft.
Noch dazu sind die Mitarbeiter dann unfreundlich und belehrend wenn das Fahrrad paar Schäden hat. Ich bin genau deswegen bei swapfiets gewesen, weil mein Rad oft kaputt geht. Aber bei den Preisen kann ich mein eigenes Fahrrad auch reparieren lassen.
- ab 3 Schäden muss man 30€ drauf zahlen
Steht alles im Vertrag, hätte ich wohl mal durchlesen müssen. Mir wurde es anders verkauft.
Noch dazu sind die Mitarbeiter dann unfreundlich und belehrend wenn das Fahrrad paar Schäden hat. Ich bin genau deswegen bei swapfiets gewesen, weil mein Rad oft kaputt geht. Aber bei den Preisen kann ich mein eigenes Fahrrad auch reparieren lassen.
Show more
Bug oder doch gewolltes Feature?
Ich probiere seit Tagen mein Abo zu kündigen. Da man das ja jetzt nur noch über die App veranlassen kann, halt die App heruntergeladen. Im kündigungsprozess muss eine Uhrzeit ausgewählt werden, wann ich mein Fahrrad im Store zurückgeben werde. Und das ist genau der Punkt an dem die App hängt. Man kann zwar auf diverse Zeiten an jeglichen Werktagen klicken, nur wird die Auswahl nie eingeloggt/ gespeichert und der kündigungsprozess kann nicht abgeschlossen werden. App schon deinstalliert und neu installiert, keine Änderung.
so wird der kündigungsprozess ad absurdum geführt.
Tolle App Leute *sarkamus* 👏🏻👎
so wird der kündigungsprozess ad absurdum geführt.
Tolle App Leute *sarkamus* 👏🏻👎
Show more
Ridiculous fee
I am very disappointed with my experience with Swapfiets. I returned my bike on December 18th, clearly signaling that I no longer wanted to use their service. However, I was charged for a subscription period from January 1st to January 18th due to a “one-month termination notice” policy that was never clearly communicated to me at the time of returning the bike.
Expecting customers to separately cancel their subscription through an app or online, even after returning the bike, is both unreasonable and misleading. Not everyone has access to the internet or the app, and this policy feels like an intentional way to impose unfair charges.
Despite contacting customer service multiple times, they refused to remove the charges and placed the blame entirely on me as the customer. This kind of approach shows a lack of transparency and respect for their users.
I would not recommend this service to others based on my experience
Expecting customers to separately cancel their subscription through an app or online, even after returning the bike, is both unreasonable and misleading. Not everyone has access to the internet or the app, and this policy feels like an intentional way to impose unfair charges.
Despite contacting customer service multiple times, they refused to remove the charges and placed the blame entirely on me as the customer. This kind of approach shows a lack of transparency and respect for their users.
I would not recommend this service to others based on my experience
Show more
Good until you have a problem
The bikes are nice, but Swapfiets will give you problems the moment you need customer service
Poor and misleading service
Getting the bike was tedious with Swapfiets at first claiming I was outside their service area. Then when I wanted to return the bike it turns out I need to bring it to them and make an appointment for that weeks in advance, whole continuing to pay. For a service whose main advantage is convenience that’s just poor.
Show more
