ServiceMax Go vs ResolveGrid

Everything field teams need to plan, execute, and communicate about their work. ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues. ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity. Access Data, Online or Offline: • Entitlement verifications • Customer & product service history, location, contacts, estimates, warranties, parts, and more • Industry-leading offline capabilities • Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance • Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available Interactive Calendar Views: • Preview daily and weekly tasks • Agenda calendar view • Driving directions, travel times, appointment details, and more Service Execution: • Step-by-step instructions • Service Flow Manager drives business process automation for technicians • Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more • Price list support for automated pricing validation on time and materials estimates Smart Document Generation: • Create service reports, invoices, etc. for customers to sign while on-site to expedite processing • Signature capture support Collaborate Freely: • Instant access to documents, videos, and technician and expert collaboration • Share photos and videos taken at the customer site, email service reports or contracts • Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage Search: • Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more • Search nearby for work orders, installed products, parts stock, and any other records Intuitive, Modern UX: • Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps • Push and SMS notifications • Allows for custom UI, extended navigation and functionality with Mobile Activity Space

ResolveGrid helps field service teams resolve complex technical issues faster with AI-guided troubleshooting, visual knowledge, AI-backed training, and live expert support. Built for technicians, support teams, and service organizations, ResolveGrid gives users step-by-step guidance in the field so they can diagnose problems, follow approved procedures, and complete work with confidence. ResolveGrid combines AI assistance, visual workflows, AI training, and remote expert collaboration in one mobile experience. Technicians can access guided instructions, capture visual context, and escalate to a live expert when additional help is needed. With ResolveGrid, field teams can: • Get AI-guided troubleshooting for complex service issues • Follow step-by-step procedures from approved knowledge • Use visual context to identify equipment, issues, and next steps • Connect with remote experts for live support • Capture photos, notes, and session details • Support faster resolution and more consistent service delivery • Help newer technicians perform with expert-level guidance • Complete AI-guided training tasks on the go ResolveGrid is designed for enterprise field service, technical support, operations, and service delivery teams working across equipment, infrastructure, facilities, and connected devices. Whether your team supports customers in the field, manages complex service operations, or needs to scale expert knowledge across a distributed workforce, ResolveGrid helps technicians move from problem to resolution faster. Note: ResolveGrid requires an active account provided by your organization.