Scalefusion vs CXi Agent

Scalefusion Mobile Device Management (MDM) is a robust, intuitive and scalable platform that allows organizations to manage iOS devices from the cloud. With Scalefusion MDM app your IT admin can remotely configure settings on iOS devices in your enterprise, enforce security policies, manage mobile applications, contents and remotely lock, wipe and track the devices. Alternatively, transform your device into a Digital Signage Kiosk solution from a single management Dashboard. Scalefusion MDM for iOS supports varying device use cases across small business, schools and growing enterprises. Key features include: • Apple DEP & VPP Support • Remote Lockdown • Remote Data Wipe • Enforce Password Policies • Blacklist/Whitelist Websites • Single App Kiosk Mode • Device Groups & Profiles • Network Management • Device Restrictions • Supervised Mode • Location Tracking Area of Use: • Education • Healthcare • Retail • Transportation • Field Services • Small Business • Digital Signage Kiosk Note - Being an MDM app, this app is capable of collecting locations in the background, however, the feature can be disabled by the administrators.

Ozonetel Agent Toolbar brings every essential contact-center tool into a single lightweight app — empowering agents to handle voice and chat interactions with speed and accuracy What it does - Handle live voice calls and chat conversations from one interface - Place and receive auto-dialer outbound calls directly from the app - Apply call dispositions quickly to close interactions and update workflows - Support all campaign modes: Manual, Inbound, Blended, Preview, Progressive, Predictive - Personal dashboard with agent performance metrics and daily summary - Call history & chat history for follow-ups - In-app internal calling so agents can talk to each other and get quick help - Supervisor notifications - AI agent assist for calls & chats - Supports SIP and Phone login Why teams love it - Reduces context switching — voice, chat and disposition workflows in one place - Faster wrap-ups & higher agent productivity with instant dispositions and auto-dial support - Built for reliability — designed for high-volume contact-center operations - Simple to deploy and integrates with your existing Ozonetel account (SSO/enterprise login) Security & data Requires authenticated Ozonetel account for access Admin controls for supervisor rights and access to team dashboards