Smartflo Connect vs CXi Agent

Tata Tele – Smartflo Connect (formerly Smartflo Softphone) Smartflo Connect is your on-the-go companion for Tata Tele’s Smartflo platform, helping you manage business conversations from anywhere. Stay connected, organised, and in control of every customer interaction. Key Features Make & Receive Calls using your Smartflo setup Call Notes & Dispositions to capture context instantly Detailed Call Logs for easy tracking of past interactions Scheduled Callbacks to plan follow-ups and reminders Smartflo Contacts Management – add, edit, and view detailed contact info Click to Call directly from contacts or logs App Preferences Control for timeout settings, notifications, and experience customisation Smartflo Connect brings flexibility and reliability to your daily workflow—ideal for teams that work across locations and need seamless communication on mobile. About TATA Smartflo iOS Smartflo provides phone systems and PBX hosted on cloud to help enhance your business communications. A cloud-hosted phone system that is bespoke as well as flexible and can be tailored to your business needs. With a range of innovative features and, with our easy-to-use portal, you are in total control. It allows you to monitor and track all the calls, set up alerts on missed calls and more. This app is a softphone application with a simple user interface which allows you to make calls over the internet using VoIP. Key Features: Contact Management – Manage your contacts on the go, choose which calls to pick and which one to block. You can easily make a list of contacts or delete the ones you don’t need. If needed, you can make a priority list for those special customers. Easy Access – No need to remember your softphone credentials. Just log in using your Smartflo account credentials for a seamless experience. Call History – Get all the details of your incoming, outgoing and missed calls along with the details such as duration of call, time of call and whether the number is unknown or not.

Ozonetel Agent Toolbar brings every essential contact-center tool into a single lightweight app — empowering agents to handle voice and chat interactions with speed and accuracy What it does - Handle live voice calls and chat conversations from one interface - Place and receive auto-dialer outbound calls directly from the app - Apply call dispositions quickly to close interactions and update workflows - Support all campaign modes: Manual, Inbound, Blended, Preview, Progressive, Predictive - Personal dashboard with agent performance metrics and daily summary - Call history & chat history for follow-ups - In-app internal calling so agents can talk to each other and get quick help - Supervisor notifications - AI agent assist for calls & chats - Supports SIP and Phone login Why teams love it - Reduces context switching — voice, chat and disposition workflows in one place - Faster wrap-ups & higher agent productivity with instant dispositions and auto-dial support - Built for reliability — designed for high-volume contact-center operations - Simple to deploy and integrates with your existing Ozonetel account (SSO/enterprise login) Security & data Requires authenticated Ozonetel account for access Admin controls for supervisor rights and access to team dashboards