CXi Agent vs Enthral

Ozonetel Agent Toolbar brings every essential contact-center tool into a single lightweight app — empowering agents to handle voice and chat interactions with speed and accuracy What it does - Handle live voice calls and chat conversations from one interface - Place and receive auto-dialer outbound calls directly from the app - Apply call dispositions quickly to close interactions and update workflows - Support all campaign modes: Manual, Inbound, Blended, Preview, Progressive, Predictive - Personal dashboard with agent performance metrics and daily summary - Call history & chat history for follow-ups - In-app internal calling so agents can talk to each other and get quick help - Supervisor notifications - AI agent assist for calls & chats - Supports SIP and Phone login Why teams love it - Reduces context switching — voice, chat and disposition workflows in one place - Faster wrap-ups & higher agent productivity with instant dispositions and auto-dial support - Built for reliability — designed for high-volume contact-center operations - Simple to deploy and integrates with your existing Ozonetel account (SSO/enterprise login) Security & data Requires authenticated Ozonetel account for access Admin controls for supervisor rights and access to team dashboards

Empowered LXP is a unified and holistic digital learning experience platform for the millennial learner who’s no longer tied to a desk or a schedule. The LMS mobile app facilitates on-the-go learning, anytime, anywhere so that learners can complete their assignments on their mobile devices at their own convenience, even while being offline. LXP automatically syncs completed coursework the next time the learner’s online. Empowered LXP includes user-friendly navigation and customizable themes that let you make the learning experience truly your own. The digital learning experience of LXP goes beyond that of the average learning management system by making learning fun, through personalized, gamified learning pathways for individual learners. Learners can complete courses bundled as Mini missions, Missions and Boss Missions that earn them points, badges, memberships of exclusive clubs as per their levels and ranks on the Leaderboard. Today, any learning management system worth its salt has to enable the utilization of the dynamic knowledge repository of an organization. Empowered LXP achieves this with Discussion Forums where learners can post their queries on dedicated threads, and their peers or trainers can resolve them. Empowered also facilitates the voice of the learner to be heard through features like Opinion Polls and Surveys. For the benefit of the learner, the LXP app also facilitates a date-wise activity list, with the Calendar feature, and a priority-wise list of assigned courses, with the To-do feature. Empowered digital learning experience platform supports all forms of training courses including eLearning, ILT or classroom training and blended learning. The feature-rich app enhances ILT programs by including features like updating attendance through scanning individual QR codes of learners, and automatic inclusion of waiting-list learners in ILT programs, in case of unavailability of the ones already included. The learning platform also has built-in provisions for creating Pre-assessments to gauge learners’ readiness for a course, and Post-assessments to test learners’ knowledge retention and absorption. Empowered further facilitates Feedback modules that can be assigned to any course, where learners can provide responses that help evaluate the effectiveness of courses. Here are some more features of the Empowered LXP Learning Management System Mobile App: - Progress status for learners - Notifications of assigned courses on the Dashboard - Advanced search filters - Catalogue courses that go beyond what’s assigned - Reports and analytics for administrators - Tracking course-completion of teams by supervisors at all levels - Compatibility with SCORM 1.2 and 2004