Affinitiv MPI vs Service Flex

Identify every potential repair to maximize upsell with Affinitiv MPI. Affinitiv MPI pinpoints every repair need and upsell possibility, while performing quick, consistent and completely transparent multi-point inspections. MULTI-POINT CUSTOMIZATION No longer be bound by the predefined settings of the average MPI tool. You now have one that can adapt to the needs of your service department. With Affinitiv MPI, you can determine these needs. Define your workflow – Create, remove, rename or switch the steps in your workflow as needed. Or, use our pre-determined workflow. The choice is yours. Define your inspections – Determine which inspection items are needed in your service department. You can even define the display name of each item. Service Description Management – Don’t like the wording of the service description for an inspection item? Change it! You can decide what sounds best when communicating any recommended services to your customers. QUICK TURN-AROUND – Using Affinitiv MPI, you can quickly send an approval request to your customers via email or phone. As soon as they approve a service, the system is instantly updated. REAL-TIME RO STATUS UPDATES Streamline communications and manage end-to-end workshop flow with automatic vehicle status updates that are instantly visible to advisors, technicians and your parts department.

Service Flex from Reynolds and Reynolds allows technicians to complete several routine tasks, like filling out a multi-point inspection, directly from their phone. Ensure every opportunity is identified with a forced march process and easily tie pending services to the RO. Service Flex is designed and built as part of Reynolds Retail Management System. *Service Flex is only available for ERA-IGNITE and Advanced Service from Reynolds.