Comparison

Prison Video vs FaceCall

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Prison Video

Connect with incarcerated loved ones through secure video calls. This service allows approved social contacts to participate in virtual visits, bridging the distance and fostering connections.

Highlights
  • Secure video calls
  • Connect with loved ones in prison
  • Approved social contacts
  • Prison staff approval required
  • Available at participating prisons
Features
Read full description

From the same team as the award-winning Prison Voicemail service, Prison Video enables approved social contacts to take part in video calls with loved ones in prison. To use the service, it must be available at your contact's prison and you must be approved for video calls by the prison staff.

About

FaceCall

Enhance your calls with a personalized video introduction before the call begins. Clearly communicate your reason for calling and even get AI assistance for missed calls. Enjoy features like real-time translation and high-quality group calls.

Highlights
  • Video Caller ID
  • Caller Intention tags
  • AI Missed-Call Assistant
  • Real-Time Voice Translation
  • Auto Translation for messages
  • High-Quality Video & Voice Calls
  • Group Calls
Features
Read full description

• FaceCall — A New Way to Call FaceCall lets you show a short video before someone picks up your call. Say hello, show your intention, share your vibe — before the call even starts. It's how calling should feel in 2026 and beyond. • Why FaceCall Is Different Your face becomes your caller ID. Your intention becomes clear. Your missed calls get AI-answered automatically. Calling feels human again. • Key Features - Video Caller ID Record a short video that plays automatically when you call someone. Say why you’re calling. Make it personal. Make it memorable. - Caller Intention Choose Urgent, Quick Question, Good News, Business, Family, or create your own custom tag. No more mystery calls or guessing someone's purpose. - AI Missed-Call Assistant If someone misses your call, FaceCall instantly sends a personalized video or message in your voice and style. Clear, friendly, instant. - Real-Time Voice Translation Break language barriers during live calls. FaceCall translates your conversation as you speak — naturally and instantly. - Auto Translation Send and receive messages with instant translation across multiple languages. Communicate effortlessly across borders. - High-Quality Video & Voice Calls Crystal-clear video up to HD+, fast connection speeds, and smooth performance across devices. - Fun & Friendly Call Effects Add effects, backgrounds, and filters to personalize your calls. Make every conversation expressive, fun, and memorable. - Group Calls Connect with friends, family, or your team in high-quality group video calls. Bring everyone together anytime, anywhere. - Real-Time Screen Sharing Share your screen instantly during a call. Show documents, presentations, photos — anything you need, live. - Call Recording Save important conversations, document decisions, or keep memories. Your recordings are securely stored and always under your control. - Works With Your Contacts Use FaceCall with or without a phone number — your privacy, your choice. No usernames. No verification codes. Instant connection. - Share Calls With Links Call anyone — even if they don't have FaceCall yet. Your Video Caller ID plays instantly in their browser. - Personal Profiles Set your video intro, choose your mood, and express your identity visually. Every call begins with you. - Global, Secure, and Private Calls are encrypted, your videos stay yours, and your identity remains fully in your control. • Why People Love FaceCall - Makes every call feel warm, human, and expressive - Saves time with clear Caller Intention - Removes awkward “Who's calling and why?” moments - Helps professionals stand out instantly - Strengthens relationships and emotional connection - Adds clarity, personality, and depth to communication - Works even if others don't have the app FaceCall transforms ordinary calls into meaningful experiences. • Perfect For - Friends and family - Long-distance relationships - Parents and kids - Creators and influencers - Coaches, consultants, and freelancers - Business professionals - Anyone who wants calls to feel personal again • A New Category of Communication FaceCall isn't messaging. It's not just calling. It's Video Caller Identity — a new visual layer on top of your phone number. Once you try it, regular calls feel empty. • Download FaceCall Today Bring emotion, clarity, meaning, and your real identity into every call. • Contact Us We're here to support you. For questions or feedback, email support@facecall.com. Your input helps us make FaceCall better for our community. FaceCall is protected by U.S. and international patents. Terms of Use — https://www.facecall.com/terms-of-service/ Privacy Policy — https://www.facecall.com/privacy-policy/

Screenshots

Prison Video4 screens
FaceCall4 screens

Verdict

The call

The clearest difference is review sentiment: FaceCall at 83% against Prison Video's 48%. FaceCall also leads on update cadence (every 2 days vs every 3 weeks) and ratings volume (1.3K vs 75). Prison Video's advantage is in-app purchases (none vs 9) and rating (4.8 vs 4.5). On price, ads, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. FaceCall sells 9 in-app purchases, starting at $4.99 per month. Prison Video asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Prison Video holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: FaceCall has 1.3K ratings behind it against 75, so its average is the more settled of the two. Written reviews complicate that: 48% of Prison Video's written reviews are positive against 83% of FaceCall's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Prison Video ships an update every 3 weeks, FaceCall every 2 days. The most recent releases landed on October 15, 2026 and October 16, 2026 respectively.

Scorecard6 real differences · 4 level
Prison Video versus FaceCall: the parameters behind the verdict, then further details
ParameterPrison VideoFaceCall
PriceFreeFree
Rating4.8 (75 ratings) — better4.5 (1.3K ratings)
Positive reviews47.7% of reviews83.0% of reviews — better
Number of ratings751.3K — better
Update frequencyEvery 3 weeksEvery 2 days — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationAd-supported — betterFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.615.5 — better
Further details — not scored
Size44 MB390 MB
Age rating4+12+
DeveloperPHONEHUB IO LTDMobiLine, Inc

Customer experience

Prison Video

All ratings75 ratings
Positive96.0%
Neutral0.0%
Negative4.0%
Written reviews65 reviews
Positive47.7%
Neutral0.0%
Negative52.3%

FaceCall

All ratings1,268 ratings
Positive87.1%
Neutral3.6%
Negative9.3%
Written reviews188 reviews
Positive83.0%
Neutral1.1%
Negative16.0%

User reviews

Prison Video

From 75 App Store ratings

What we love

  • 👍 Great platform for connection
  • 👍 Excellent for keeping in touch
  • 👍 Good quality video calls
  • 👍 Clear and uninterrupted calls
  • 👍 Allows seeing loved ones' faces

Room to improve

  • 🐛 Calls frequently don't connect
  • 🐛 App is buggy and cuts out
  • 🐛 Calls are often cancelled or end early
  • 🐛 Poor signal quality at prisons
  • 🐛 Timing issues with booked calls

FaceCall

From 1.3K App Store ratings

What we love

  • 🚀 Smooth performance
  • 🔒 Secure and safe to use
  • 👍 User-friendly interface
  • 💡 Unique video caller ID feature
  • 🤩 Fun and creative features

Room to improve

  • 🐛 Occasional crashes and glitches
  • 🔋 High battery consumption
  • 📤 Mandatory contact access required
  • 🚫 Potential privacy and data concerns
  • 💤 Boring or uninspired for some users

Bugs and requests

Prison Video

Reported bugs

17 issues
  • App crashes or exits immediately after opening
  • Call connection issues
  • No sound or video during calls
  • Calls cut off unexpectedly
  • App not working after updates
Show 12 more
  • Error messages when trying to accept calls
  • No option to join scheduled calls
  • App not allowing submission of comments
  • Prison selection dropdown not working
  • Verification of children not processing
  • Calls cancelled with little notice
  • Dropped connections due to monitoring station restarts
  • Cannot join calls as easily as previous services
  • Lost minutes at the beginning of calls
  • Accidental screenshots causing call cancellations
  • No notification for scheduled calls
  • App not loading or crashing on launch

Requested features

9 requests
  • Allow screenshots during calls
  • Allow showing the sun or sky during calls
  • Allow bringing other people into the call
  • Improve customer service responsiveness
  • Make the app available in more regions
Show 4 more
  • Revert to Purple Visits service
  • Allow longer call durations
  • Allow smoking during calls
  • More flexible booking times for those who work weekdays

FaceCall

Reported bugs

4 issues
  • Login screen freezes
  • Incompatible with older devices
  • Video/audio quality issues on weaker connections
  • Difficulty registering with certain names

Requested features

5 requests
  • Dark mode option
  • Improved spam/unwanted call filtering
  • Expanded language support
  • Group call features
  • More customization options

In-app purchases

None

Prison Video

No in-app purchases

9 purchases

FaceCall

Subscriptions2
  • FaceCall Premium$4.991 Month
  • FaceCall Premium Annual$35.991 Year
One-time7
  • 150 FaceCall Coins$1.59
  • 650 FaceCall Coins$5.79
  • 1050 FaceCall Coins$8.89
Show 4 more
  • 2550 FaceCall Coins$19.99
  • 7050 FaceCall Coins$51.99
  • 11000 FaceCall Coins$74.99
  • 23000 FaceCall Coins$145.99

Questions

Is Prison Video free?
Prison Video is free to download, with no in-app purchases.
Is FaceCall free?
FaceCall is free to download, with in-app purchases available.
Which has better reviews, Prison Video or FaceCall?
Prison Video is rated higher. Prison Video averages 4.8 out of 5 from 75 ratings, while FaceCall averages 4.5 from 1.3K ratings.
Do Prison Video or FaceCall have ads?
Neither Prison Video nor FaceCall shows ads.
Which is updated more often, Prison Video or FaceCall?
Prison Video ships an update every 3 weeks, and FaceCall every 2 days. Most recently, Prison Video was updated on October 15, 2026 and FaceCall on October 16, 2026.

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