HappyOrNot Reporting vs SmileYou

Are your customers Happy or Not? The HappyOrNot solution helps you turn reactions into profitable actions. It is a powerful, yet simple, tool that enables you to enhance your customer experience, uncover issues, present ways to fix them, and engage both employees and customers. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success. HappyOrNot Smileys Smiley Touch, Smiley Digital and Smiley Terminal Our Smileys capture genuine customer feedback so you can learn your customers’ emotion when and where the experience takes place. - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement - Beautiful design attracts people, drives maximum response rates - Easy to use, only requires a few seconds to respond - Get feedback from everybody, not only from the ones who engaged with you - Capture the feedback that matters, in the moment HappyOrNot Analytics All feedback data from our Smileys is passed on to our Analytics platform. The Analytics contains both robust and very flexible data insights sections that helps you to see how you're doing, analyze what is going well, and assess what can be improved. - See how you perform overall at a glance and against your industry peers - Understand the details with granular data by hour, weekday, month, location, and more - Discover the reasons through open feedback, painpoints, and highlights - Take immediate action with alert notifications and collaborative messaging - Engage and share your success with reports, data exports, and live sharing - Analytics is also where you manage your HappyOrNot solution and have all the tools in place for creating surveys, and managing experience points, users and subscriptions. You can use - Analytics any time, and any place, with a browser or the mobile app HappyOrNot Success We also provide additional services to ensure your use of our solution is successful to your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources. 
To learn more about the HappyOrNot solution, visit https://www.happy-or-not.com/en/solution/

The fastest way to make people smile — a customer satisfaction survey via QR code, tablet or kiosk. Unhappy customers don't complain. They just leave — and never come back. SmileYou does three things at once: measures satisfaction, turns problems into action, brings customers back. MEASURE: Customers scan a QR code or tap one of 5 emojis on a tablet (Excellent to Very Poor). The satisfaction survey takes 10 seconds — no app to download. Works in 7 languages. TAKE ACTION: A low score instantly creates a task for your team — fixed before it becomes a lost customer. BRING THEM BACK — Campaign Management: Create a campaign and the system generates a digital QR coupon automatically. Set a discount, a free item, or a spin-to-win/scratch-card prize to guarantee their next visit. Tablet Kiosk Mode: Place your tablet at the entrance or on the counter; the app switches to full-screen kiosk mode. The device is locked using iOS Guided Access, and staff exit securely with Face ID or a PIN. 90+ ready-made templates — live in under a minute. Not just for customers — for your internal operations too: cafeteria satisfaction, restroom/hygiene audits, office cleaning quality, occupational health & safety (OHS), meeting room and coworking space evaluations — hear your employees too. Built for restaurants, cafes, retail stores, hotels, auto shops, and internal operations/HR teams alike. Download today and launch your first customer satisfaction survey in 60 seconds.