HappyOrNot Reporting vs Unpack

Are your customers Happy or Not? The HappyOrNot solution helps you turn reactions into profitable actions. It is a powerful, yet simple, tool that enables you to enhance your customer experience, uncover issues, present ways to fix them, and engage both employees and customers. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success. HappyOrNot Smileys Smiley Touch, Smiley Digital and Smiley Terminal Our Smileys capture genuine customer feedback so you can learn your customers’ emotion when and where the experience takes place. - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement - Beautiful design attracts people, drives maximum response rates - Easy to use, only requires a few seconds to respond - Get feedback from everybody, not only from the ones who engaged with you - Capture the feedback that matters, in the moment HappyOrNot Analytics All feedback data from our Smileys is passed on to our Analytics platform. The Analytics contains both robust and very flexible data insights sections that helps you to see how you're doing, analyze what is going well, and assess what can be improved. - See how you perform overall at a glance and against your industry peers - Understand the details with granular data by hour, weekday, month, location, and more - Discover the reasons through open feedback, painpoints, and highlights - Take immediate action with alert notifications and collaborative messaging - Engage and share your success with reports, data exports, and live sharing - Analytics is also where you manage your HappyOrNot solution and have all the tools in place for creating surveys, and managing experience points, users and subscriptions. You can use - Analytics any time, and any place, with a browser or the mobile app HappyOrNot Success We also provide additional services to ensure your use of our solution is successful to your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources. 
To learn more about the HappyOrNot solution, visit https://www.happy-or-not.com/en/solution/

Unpack is your private AI-powered coaching companion, designed to help you learn from the conversations that matter. Record or upload a conversation and Unpack turns it into practical, personalised coaching — helping you understand what went well, what could be improved, and what to try next time. LEARN FROM REAL CONVERSATIONS Use Unpack for: • Patient or client consultations • Staff and team meetings • Appraisals and one-to-one reviews Rather than simply producing a transcript or summary, Unpack looks at how you communicate, lead and respond to others. BUILD YOUR COACHING PROFILE As you use Unpack, it builds a picture of your communication style, strengths, challenges and development goals. Your coaching becomes increasingly relevant to you and the situations you actually encounter. PREPARE FOR NEXT TIME Unpack doesn’t just look backwards. Your previous conversations are turned into practical suggestions for future meetings and consultations, helping you deliberately practise the things that will make the biggest difference. SEE YOUR PROGRESS Over time, Unpack helps you recognise recurring themes, developing strengths and areas where you can continue to grow. ASK UNPACK Use your AI coach to explore your development, think through difficult conversations or reflect on situations you’ve encountered. Unpack is designed for professionals, managers, business owners and anyone who wants to become better at the human side of their work. Your conversations become your coaching. Record. Reflect. Improve. Unpack.