FirstNet Assist vs TVA Safe Work
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FirstNet Assist
This app offers support tools for first responders, including access to customer care and device self-diagnostics. It also facilitates requesting device uplifts within a specified radius. A FirstNet portal login is required for access.
- Access to Customer Care
- Real-time device self-diagnostics
- Request device uplift
- Uplift request radius search
- FirstNet portal login required
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FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location. FirstNet Assist requires a login to the FirstNet portal.
TVA Safe Work
Access essential safety procedures and documentation for work tasks. This app provides TVA employees and contractors with quick, portable access to the latest safety documents, helping to mitigate risks associated with potential hazards.
- View safety procedures
- Access hazard documentation
- Portable safety information
- Latest published documents
- For TVA employees and contractors
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Safe Work Mobile is an application that allows end users to view key safety procedures and documentation pertaining to potential hazards that may be encountered during the completion of work tasks. This application is intended to allow TVA employees and contractors to have fast and portable access to the latest published TVA safety documents.
Screenshots
Verdict
The clearest difference is rating: TVA Safe Work at 5.0 against FirstNet Assist's 1.6. FirstNet Assist's advantage is update cadence (every 4 months vs every 59 months) and ratings volume (244 vs 4). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TVA Safe Work holds the better App Store score, 5.0 against 1.6. That said, the two scores are not equally well evidenced: FirstNet Assist has 244 ratings behind it against 4, so its average is the more settled of the two.
FirstNet Assist ships an update every 4 months, TVA Safe Work every 59 months. The most recent releases landed on October 13, 2026 and October 14, 2026 respectively.
| Parameter | FirstNet Assist | TVA Safe Work |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (244 ratings) | 5.0 (4 ratings) — better |
| Positive reviews | 7.4% of reviews | — |
| Number of ratings | 244 — better | 4 |
| Update frequency | Every 4 months — better | Every 59 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.6 | 12.0 — better |
| Further details — not scored | ||
| Size | 43 MB | 51 MB |
| Age rating | 17+ | 4+ |
| Developer | AT&T Services, Inc. | Tennessee Valley Authority |
Customer experience
FirstNet Assist
TVA Safe Work
Bugs and requests
FirstNet Assist
Reported bugs
14 issues- App crashes on launch, particularly on iPhone 14 Pro with iOS 16.1
- Login continue button not activating, preventing account access
- Constant logout after each use requiring re-authentication
- Biometric login feature not working despite being advertised
- App freezes and times out during login attempts
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- Web pages fail to load or load extremely slowly
- Links redirect to non-functional Safari pages
- Bill payment feature errors out repeatedly
- Chat feature unavailable or non-functional
- Account information not displaying correctly
- Auto-pay setup not persisting despite confirmation
- Multiple overlapping pages displaying simultaneously
- App incompatible with certain iOS versions
- User ID showing as inactive despite valid credentials
Requested features
11 requests- Implement Face ID/biometric authentication for faster login
- Mirror the AT&T app interface and functionality
- Integrate with main AT&T app instead of separate application
- Add native bill payment functionality within the app
- Improve app speed and responsiveness
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- Add bill notifications and reminders
- Create a true native app instead of web wrapper
- Add installment plan viewing capability
- Implement device and SIM compatibility checker at download
- Add 'Pay Bill' button on splash screen after login
- Improve account information accessibility
TVA Safe Work
Not enough reviews yet to summarise bugs or requests.
In-app purchases
FirstNet Assist
No in-app purchases
TVA Safe Work
No in-app purchases
