Comparison

Gorgias Helpdesk vs Tiny Maple

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Gorgias Helpdesk

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

Highlights
  • Unified inbox for all channels
  • View customer history across channels
  • Respond instantly with templates
  • Use macros for quick answers
  • Support for multiple stores
  • Access customer order details
Features
Read full description

The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

About

Tiny Maple

Features
Read full description

Experience the multilingual power of Cohere Labs Tiny Aya models directly on your own hardware. Tiny Aya Mobile is an unofficial app that lets you run local inference with the Tiny Aya model series in a privacy first environment. Whether you need a conversational assistant or a translation tool you can process text offline without depending on cloud APIs or sending your data to external servers. The app acts as a unified hub where you can load and switch between four Tiny Aya model variants. Each model is designed for different language regions. Global: A general multilingual model built to support a wide range of languages from around the world. Fire: Optimized for South Asian languages and built to support regional linguistic diversity and nuance. Earth: Focused on African languages and their unique linguistic structures. Water: Designed for high quality translation and localized chat within its supported regional language cluster. Note: This is an unofficial app. It was not directly released by Cohere Labs. It was independently released by me as a regular member of the Cohere Labs community.

Screenshots

Gorgias Helpdesk4 screens
Tiny Maple4 screens

Verdict

The call

Gorgias Helpdesk and Tiny Maple are too close to call on the numbers: across 5 compared parameters — price, ads, in-app purchases and device support among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ScorecardNo meaningful differences
Gorgias Helpdesk versus Tiny Maple: the parameters behind the verdict, then further details
ParameterGorgias HelpdeskTiny Maple
PriceFreeFree
Rating1.6 (77 ratings) — better—
Positive reviews2.9% of reviews—
Number of ratings77 — better—
Update frequencyMonthly—
AdsNoNo
In-app purchasesNoNo
MonetizationFreemium—
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.114.0 — better
Further details — not scored
Size38 MB41 MB
Age rating4+12+
DeveloperGorgias Inc.Reuben Fernandes

Bugs and requests

Gorgias Helpdesk

Reported bugs

17 issues
  • Text input cursor jumps around during typing
  • Words get scrambled or autocorrected incorrectly
  • Keyboard inserts random words while typing
  • Unexpected logouts every few hours or days
  • Authentication verification loops that don't resolve
Show 12 more
  • Push notifications not triggering
  • App crashes on login or when opening messages
  • Text field scrolling issues
  • Tickets close unexpectedly when closing app
  • Voice-to-text cuts out after one or two words
  • Keyboard covers text input field
  • iPad app doesn't support landscape mode
  • Face ID login crashes app
  • Slow app performance and responsiveness
  • Login information not saved between sessions
  • Macros not functioning on mobile
  • Email signature not populating automatically

Requested features

14 requests
  • iPad landscape mode orientation support
  • Google Sign-In authentication option
  • Photo upload from phone gallery
  • Working push notifications for new messages
  • Search functionality for tickets and conversations
Show 9 more
  • Easy internal note creation
  • Macro support on mobile
  • Better autocorrect/predictive text handling with toggle option
  • Phone call functionality (previously available)
  • Automatic email signature population
  • Face ID login support
  • Ticket closing functionality from within ticket view
  • Better keyboard management to show text being typed
  • Feature parity with desktop version

Tiny Maple

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Gorgias Helpdesk

No in-app purchases

None

Tiny Maple

No in-app purchases

Questions

Is Gorgias Helpdesk free?
Gorgias Helpdesk is free to download, with no in-app purchases.
Is Tiny Maple free?
Tiny Maple is free to download, with no in-app purchases.
Do Gorgias Helpdesk or Tiny Maple have ads?
Neither Gorgias Helpdesk nor Tiny Maple shows ads.

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