Chatra vs Gorgias Helpdesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Chatra
This app provides a mobile interface for a live chat service designed for websites. It enables businesses to engage with visitors, gather feedback, and enhance customer satisfaction through real-time communication.
- Live chat for websites
- Customer engagement
- Feedback collection
- Real-time communication
- Mobile client
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Mobile client for Chatra, modern live chat software for websites. Deliver happiness & collect feedback. Beautifully.
Gorgias Helpdesk
Manage customer service interactions from email, live chat, phone, and social media in a single mobile platform. Streamline support tickets, view customer history, and respond quickly with templates and macros to save time and money.
- Unified inbox for email, chat, phone, social
- View customer history and order details
- Instant responses with templates and macros
- Support for multiple e-commerce stores
- Streamline support tickets
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The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
Screenshots
Verdict
The clearest difference is review sentiment: Chatra at 45% against Gorgias Helpdesk's 3%. Chatra also leads on rating (3.9 vs 1.6). Gorgias Helpdesk's advantage is update cadence (monthly vs every 3 months) and ratings volume (78 vs 14). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Chatra holds the better App Store score, 3.9 against 1.6. That said, the two scores are not equally well evidenced: Gorgias Helpdesk has 78 ratings behind it against 14, so its average is the more settled of the two. Written reviews point the same way: 45% of Chatra's written reviews are positive against 3% of Gorgias Helpdesk's.
Chatra ships an update every 3 months, Gorgias Helpdesk monthly. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.
| Parameter | Chatra | Gorgias Helpdesk |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (14 ratings) — better | 1.6 (78 ratings) |
| Positive reviews | 45.5% of reviews — better | 2.9% of reviews |
| Number of ratings | 14 | 78 — better |
| Update frequency | Every 3 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.1 — better |
| Further details — not scored | ||
| Size | 6 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | Roger Wilco LLC | Gorgias Inc. |
Customer experience
Chatra
Gorgias Helpdesk
Bugs and requests
Chatra
Not enough reviews yet to summarise bugs or requests.
Gorgias Helpdesk
Reported bugs
17 issues- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve
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- Push notifications not triggering
- App crashes on login or when opening messages
- Text field scrolling issues
- Tickets close unexpectedly when closing app
- Voice-to-text cuts out after one or two words
- Keyboard covers text input field
- iPad app doesn't support landscape mode
- Face ID login crashes app
- Slow app performance and responsiveness
- Login information not saved between sessions
- Macros not functioning on mobile
- Email signature not populating automatically
Requested features
14 requests- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations
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- Easy internal note creation
- Macro support on mobile
- Better autocorrect/predictive text handling with toggle option
- Phone call functionality (previously available)
- Automatic email signature population
- Face ID login support
- Ticket closing functionality from within ticket view
- Better keyboard management to show text being typed
- Feature parity with desktop version
In-app purchases
Chatra
No in-app purchases
Gorgias Helpdesk
No in-app purchases
