ConnectWise Mobile vs KaseyaOne Authenticator
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ConnectWise Mobile
This mobile application provides essential features of ConnectWise PSA for service technicians. It allows users to manage tickets, submit expenses, and view their schedule efficiently while on the go, all within a user-friendly interface.
- View agenda at a glance
- Update ticket status
- Add ticket notes
- Submit expenses
- User-friendly interface
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The official ConnectWise® Manage Companion app is your on the go companion for Service Technicians! This mobile app includes the most popular features of ConnectWise® PSA and combining them with a user friendly interface designed to help you complete assigned tasks quickly and efficiently. See your agenda at a glance, update ticket status and notes, submit expenses, and more while on the go. We want to hear your feedback! Please use the “Send Feedback” button within the app or post on our enhancement forums at: https://product.connectwise.com/communities/35-connectwise-mobile-enhancements Requires ConnectWise® PSA Add-on license.
KaseyaOne Authenticator
Streamline your multi-factor authentication with instant push notifications. Securely approve logins with biometrics and a simple tap, saving significant time daily.
- Push-MFA notifications
- Biometric unlock
- One-tap approval
- Fast login process
- Secure verification
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KaseyaOne Authenticator streamlines your Multi-Factor Authentication (MFA) experience with Push-MFA, reducing the time spent on the verification step from 30-40 seconds to just 7 seconds and numerous times per day is minutes saved per technician. Once your initial 2FA setup is completed with a third-party authenticator, you can use KaseyaOne Authenticator for fast, secure login approvals. How it works: • Log into KaseyaOne on your desktop • Receive a push notification on your phone • Unlock the app with biometrics and enter the two-digit verification code • Tap "Yes, it's me" to confirm Enjoy quick, hassle-free Push MFA authentication with KaseyaOne Authenticator.
Screenshots
Verdict
The clearest difference is rating: ConnectWise Mobile at 3.9 against KaseyaOne Authenticator's 3.0. ConnectWise Mobile also leads on ratings volume (3.3K vs 7). KaseyaOne Authenticator's advantage is review sentiment (20% vs 7%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ConnectWise Mobile holds the better App Store score, 3.9 against 3.0. That said, the two scores are not equally well evidenced: ConnectWise Mobile has 3.3K ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 7% of ConnectWise Mobile's written reviews are positive against 20% of KaseyaOne Authenticator's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 22, 2026 and June 1, 2026 respectively.
| Parameter | ConnectWise Mobile | KaseyaOne Authenticator |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (3.3K ratings) — better | 3.0 (7 ratings) |
| Positive reviews | 7.5% of reviews | 20.0% of reviews — better |
| Number of ratings | 3.3K — better | 7 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod — better | iPhone |
| Requires iOS | 15.6 — better | 16.6 |
| Further details — not scored | ||
| Size | 51 MB | 5 MB |
| Age rating | 4+ | 4+ |
| Developer | ConnectWise | Kaseya International |
Customer experience
ConnectWise Mobile
KaseyaOne Authenticator
Bugs and requests
ConnectWise Mobile
Reported bugs
4 issues- SSO authentication not working
- Ticket and expense fields not functioning properly
- Inability to stay logged in, constantly logging out
- App crashes or freezes frequently
Requested features
6 requests- Add iPad version
- Improve search and filtering capabilities
- Implement stopwatch/timer functionality
- Allow editing of time entries, expenses, and ticket details
- Integrate signature capture for tickets
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- Add ability to assign self to tickets
KaseyaOne Authenticator
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ConnectWise Mobile
No in-app purchases
KaseyaOne Authenticator
No in-app purchases
Questions
Is ConnectWise Mobile free?
Is KaseyaOne Authenticator free?
Which has better reviews, ConnectWise Mobile or KaseyaOne Authenticator?
Do ConnectWise Mobile or KaseyaOne Authenticator have ads?
Which is updated more often, ConnectWise Mobile or KaseyaOne Authenticator?
Other comparisons
