VIVOTEK Retail vs UniFi Access
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
VIVOTEK Retail
This application helps small to medium-sized businesses analyze in-store customer traffic and evaluate marketing campaign effectiveness. It provides detailed reports and customizable dashboards to understand guest flow patterns and optimize resource allocation. Original surveillance features are also maintained.
- People counting reports
- Multiple chart displays
- Performance comparison
- Customizable report dashboard
- Real-time dashboard sync
- Exportable reports
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VIVOCloud Retail providing even more comprehensive application to SMB owner. VIVOCloud user can now focus on in-store guest flow and use it to evaluate marketing activity performance with world class VIVOTEK in-house counting camera. No need to sign up a new account. With updated NVR model and firmware, VIVOCloud user can directly sign in and build their counting report in this new service. SMB owner can now use counting data to measuring campaign effectiveness, discover key period to place human resource properly, and discover guest flow pattern to manage stock and staff. In the meanwhile, original surveillance feature will be as loyalty as usual, no need to cost huge to build another system. Features * Brand new app to support people counting report * Provide multiple chart display, including digit number, line chart, bar chart and pie chart * Compare between different time, different store and area to evaluate your business performance * Enlarge detail chart to look into your counting data * Build your customize report dashboard and enjoy real-time dashboard sync on multiple platform * Export your key report chart and save it to your album * Quick switch between VIVOCloud app and VIVOCloud Retail app System Requirements * iOS 10.0 or Later Support List Check VIVOTEK website for support list detail
UniFi Access
Manage your entire access control system remotely. Oversee doors, users, readers, and security policies. View real-time activity logs and receive doorbell notifications.
- Manage connected doors and security policies
- Oversee user rosters and access methods
- Configure reader devices and greeting messages
- View real-time access event logs
- Receive doorbell notifications
- Grant remote access to visitors
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The UniFi Access mobile app is a convenient, comprehensive management tool that allows you and other administrators to oversee every aspect of your Access system, including connected doors, user rosters, reader devices, access cards, and security policies. With the app, you can also view real-time access event logs to maintain full vantage of visitor and employee traffic throughout your workspace. [Doorbell] Receive a push notification when someone rings a connected doorbell. [Remote View] Greet visitors remotely with the UA Pro, then grant them access remotely. [Devices] Add new Access devices and configure a variety of settings, including greeting messages, broadcast names, digital keypad layout, volume, and display brightness. [Doors] Manage individual doors or group them to instantly make sweeping security alterations on the fly. You can also apply door and floor-specific access policies for enhanced building security. [Users] Add, edit, and remove users with ease. You can also assign individual and group-level access methods, such as PIN codes or UA Cards. [Activities] Review detailed access logs and card reader video captures to track on-premises activity anywhere, anytime. [Cards] Utilize existing NFC cards or assign new UA Cards to system users.
Screenshots
Verdict
The clearest difference is update cadence: UniFi Access at every 2 weeks against VIVOTEK Retail's every 25 months. UniFi Access also leads on ratings volume (5.2K vs 2). VIVOTEK Retail's advantage is iOS requirement (11.0 vs 17.0). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 5.0 for VIVOTEK Retail against 4.9 for UniFi Access. That said, the two scores are not equally well evidenced: UniFi Access has 5.2K ratings behind it against 2, so its average is the more settled of the two.
VIVOTEK Retail ships an update every 25 months, UniFi Access every 2 weeks. The most recent releases landed on October 24, 2026 and October 25, 2026 respectively.
| Parameter | VIVOTEK Retail | UniFi Access |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (2 ratings) — better | 4.9 (5.2K ratings) |
| Positive reviews | — | 59.8% of reviews |
| Number of ratings | 2 | 5.2K — better |
| Update frequency | Every 25 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 11.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 18 MB | 280 MB |
| Age rating | 4+ | 4+ |
| Developer | VIVOTEK inc. | Ubiquiti Inc. |
Customer experience
VIVOTEK Retail
UniFi Access
Bugs and requests
VIVOTEK Retail
Not enough reviews yet to summarise bugs or requests.
UniFi Access
Reported bugs
4 issues- App crashes on launch
- Notifications not working
- Remote login issues
- Outdated information in app
Requested features
4 requests- Integrate with Unifi Protect
- Add schedule management in app
- Allow door hold open/timer controls
- Improve camera/intercom integration
In-app purchases
VIVOTEK Retail
No in-app purchases
UniFi Access
No in-app purchases








