NinjaOne Mobile vs Files.com
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NinjaOne Mobile
Manage IT infrastructure and support end-users remotely with a unified platform. This solution centralizes IT management workflows into a single, accessible interface for a streamlined experience.
- Unified IT management
- Remote end-user support
- Centralized workflows
- Single pane of glass interface
- Manage from anywhere
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NinjaOne is the industry’s only unified IT management solution the centralizes and consolidates your IT management workflows into a single pane of glass. The NinjaOne app gives you the power to manage IT and support end-users from anywhere, providing a better IT experience for everyone.
Files.com
Access and manage your business files from anywhere. Upload, download, preview, and share files securely. Collaborate with internal and external users, and set up simple file submission links for easy document collection.
- Upload, download, and preview files
- Secure file sharing via unique links
- Collaborate with internal and external users
- Inbound file inboxes for easy submission
- One-way and two-way file sync functionality
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Files.com's Mobile app makes it easy to work with Any File in your business from anywhere. Access the Files.com platform to upload, download, and preview files, as well as access workflows and automations. Once a File is available in Files.com, it's easy to share that file and collaborate with both internal and external recipients. Inbound File Inboxes and File Requests: Imagine the simplicity of providing a hyperlink in an email or on your organization’s website for anyone needing to upload invoices, legal documents, bug reports, log files, and more. Securely Send File Links via E-Mail: On Files.com, you can simply select the files or folders you wish to share, and click “New Share”, and Files.com will generate a unique secure link that functions as a bearer key. Push or Pull Files via our One-Way and Two-Way Sync functionality: Link your own third-party accounts or the cloud accounts of customers, vendors, or partners. Maintain your own permanent copy of anything you send to others.
Screenshots
Verdict
The clearest difference is review sentiment: Files.com at 100% against NinjaOne Mobile's 22%. Files.com also leads on rating (4.2 vs 2.6). NinjaOne Mobile's advantage is ratings volume (73 vs 5). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Files.com holds the better App Store score, 4.2 against 2.6. That said, the two scores are not equally well evidenced: NinjaOne Mobile has 73 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 22% of NinjaOne Mobile's written reviews are positive against 100% of Files.com's.
NinjaOne Mobile ships an update every 2 months, Files.com every 5 weeks. The most recent releases landed on September 29, 2026 and September 17, 2026 respectively.
| Parameter | NinjaOne Mobile | Files.com |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (73 ratings) | 4.2 (5 ratings) — better |
| Positive reviews | 21.9% of reviews | 100.0% of reviews — better |
| Number of ratings | 73 — better | 5 |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 38 MB | 36 MB |
| Age rating | 4+ | 4+ |
| Developer | NinjaRMM, LLC | Files.com |
Customer experience
NinjaOne Mobile
Files.com
Bugs and requests
NinjaOne Mobile
Reported bugs
36 issues- Login loop with SSO/Entra ID
- MFA not working or broken
- Authenticator never calls back
- App continually signs out
- Notifications never work
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- Keyboard pops up and obstructs navigation
- Action and function key bar disappeared
- SSO login screen won't allow changing accounts
- Have to log in every 20 seconds
- Login fails after updates
- Cannot log in with MFA codes, only SMS
- Action button for remote in is gone
- False data in threat counts and group filters
- Scripts do not work
- Redirects to external browser that won't accept input
- Crashing on launch (iOS 18)
- SSO broken, loops between screens
- Login loop prevents sign-in
- App launches Safari and then endless pop-ups
- Cannot sign in with SSO
- Biometric login not possible, always asks for 2FA
- Infinite sign-in loop with Azure AD
- Last update broke SSO logins with Entra SSO
- No login over SSO since last update
- Persistent issue with staying signed in
- Resetting user password is spotty or shows nothing
- Cannot unlock user account from app
- MFA setup required, but no way to submit verification
- Cannot run scripts as credential selection field is broken
- Push notifications stopped working
- List of scripts is empty (only shows categories)
- Task manager functionality not working
- Cannot log back in with correct credentials after first day
- App does not work
- Approval bug is reversed (approve rejects, reject approves)
- New UI limits information and can't run scripts
Requested features
18 requests- Add facial recognition for login
- Add ability to access device terminal/cmd/powershell
- Add ability to search devices by logged in user
- Add storage drive capacity/utilization
- Add Windows version (e.g., 22H2)
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- Add processor make/model
- Add graphics card make/model
- Sort scripts alphabetically
- Add dark mode option
- Add advanced analytics dashboard
- Add option for alert sound with push notifications
- Add ability to change alert sound
- Add full access to event viewer
- Add hard drive monitoring
- Add ability to run scheduled scripts/policies
- Add command line access
- Add ability to scan and deploy patches from app
- Add more options to do things as in web interface
Files.com
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NinjaOne Mobile
No in-app purchases
Files.com
No in-app purchases
