NinjaOne Mobile vs IT
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NinjaOne Mobile
Manage IT infrastructure and support end-users remotely with a unified platform. This solution centralizes IT management workflows into a single, accessible interface for a streamlined experience.
- Unified IT management
- Remote end-user support
- Centralized workflows
- Single pane of glass interface
- Manage from anywhere
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NinjaOne is the industry’s only unified IT management solution the centralizes and consolidates your IT management workflows into a single pane of glass. The NinjaOne app gives you the power to manage IT and support end-users from anywhere, providing a better IT experience for everyone.
IT
This IT support tool offers a streamlined and privacy-focused platform for managing all your IT needs. It provides quick ticket creation, direct chat support, and transparent tracking of your IT issues for a stress-free experience.
- 3-click Ticket Creation
- Direct Chat Support
- Transparent Ticket Tracking
- Addressing IT Issues
- Privacy-centric Platform
- Round-the-clock Access
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DeskDay IT-Connect is a groundbreaking IT support tool to enhance your support experience. IT-Connect offers an intuitive, privacy-centric platform for all your IT needs, providing round-the-clock access to resolutions and tech support. Features include: * 3-click Ticket Creation * Direct Chat Support * Transparent Ticket Tracking * Addressing IT Issues. More than just an app; it’s your gateway to a streamlined, stress-free IT experience. Add IT-Connect as your personal app to begin. IT-Connect is intended to support users who are registered under DeskDay. Please visit deskday.com to gain access. Please reach out to support@deskday.ai for additional assistance.
Screenshots
Verdict
The clearest difference is review sentiment: IT at 100% against NinjaOne Mobile's 22%. IT also leads on rating (5.0 vs 2.6) and update cadence (every 3 weeks vs every 2 months). NinjaOne Mobile's advantage is ratings volume (73 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
IT holds the better App Store score, 5.0 against 2.6. That said, the two scores are not equally well evidenced: NinjaOne Mobile has 73 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 22% of NinjaOne Mobile's written reviews are positive against 100% of IT's.
NinjaOne Mobile ships an update every 2 months, IT every 3 weeks. The most recent releases landed on September 18, 2026 and September 9, 2026 respectively.
| Parameter | NinjaOne Mobile | IT |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (73 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 21.9% of reviews | 100.0% of reviews — better |
| Number of ratings | 73 — better | 1 |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 38 MB | 56 MB |
| Age rating | 4+ | 17+ |
| Developer | NinjaRMM LLC | Deskday |
Customer experience
NinjaOne Mobile
IT
Bugs and requests
NinjaOne Mobile
Reported bugs
36 issues- Login loop with SSO/Entra ID
- MFA not working or broken
- Authenticator never calls back
- App continually signs out
- Notifications never work
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- Keyboard pops up and obstructs navigation
- Action and function key bar disappeared
- SSO login screen won't allow changing accounts
- Have to log in every 20 seconds
- Login fails after updates
- Cannot log in with MFA codes, only SMS
- Action button for remote in is gone
- False data in threat counts and group filters
- Scripts do not work
- Redirects to external browser that won't accept input
- Crashing on launch (iOS 18)
- SSO broken, loops between screens
- Login loop prevents sign-in
- App launches Safari and then endless pop-ups
- Cannot sign in with SSO
- Biometric login not possible, always asks for 2FA
- Infinite sign-in loop with Azure AD
- Last update broke SSO logins with Entra SSO
- No login over SSO since last update
- Persistent issue with staying signed in
- Resetting user password is spotty or shows nothing
- Cannot unlock user account from app
- MFA setup required, but no way to submit verification
- Cannot run scripts as credential selection field is broken
- Push notifications stopped working
- List of scripts is empty (only shows categories)
- Task manager functionality not working
- Cannot log back in with correct credentials after first day
- App does not work
- Approval bug is reversed (approve rejects, reject approves)
- New UI limits information and can't run scripts
Requested features
18 requests- Add facial recognition for login
- Add ability to access device terminal/cmd/powershell
- Add ability to search devices by logged in user
- Add storage drive capacity/utilization
- Add Windows version (e.g., 22H2)
Show 13 moreShow fewer
- Add processor make/model
- Add graphics card make/model
- Sort scripts alphabetically
- Add dark mode option
- Add advanced analytics dashboard
- Add option for alert sound with push notifications
- Add ability to change alert sound
- Add full access to event viewer
- Add hard drive monitoring
- Add ability to run scheduled scripts/policies
- Add command line access
- Add ability to scan and deploy patches from app
- Add more options to do things as in web interface
IT
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NinjaOne Mobile
No in-app purchases
IT
No in-app purchases
