Comparison

HP Support Assistant vs Ledlenser Pro Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HP Support Assistant

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

Highlights
  • Guided troubleshooters
  • Virtual Agent for problem-solving
  • Device status monitoring
  • Support contact options
  • Service Center Locator
  • Order replacement parts
Features
Read full description

Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads

About

Ledlenser Pro Connect

Control multiple work lights remotely from your smartphone. Adjust brightness levels, switch lights on/off, and assign custom names to each light for efficient workflow management. Supports up to four lights simultaneously and collaboration with multiple devices.

Highlights
  • Remote control of work lights
  • Adjustable brightness levels
  • Control up to four lights simultaneously
  • Assign custom names to lights
  • Multi-device support for collaboration
  • Up to 50-meter connectivity range
Features
Read full description

Is your work light out of reach and you want to quickly adjust the ideal illumination? You can now do this easily via your smartphone! Your iF8R work light contains an intelligent Bluetooth® 4.2 interface for this purpose. All you need now is this app! It enables you to control up to four lights at the same time, to switch on each light remotely, and to individually adjust brightness levels and name your work lights - that's getting the job done 2.0! VERSATILE USE Professionals often use more than one work light. However, the lights are not always readily available. Some of them are installed at dizzying heights, or simply in a different corner of the room. With Ledlenser Pro Connect, you can now simultaneously control up to four iF8R work lights - comfortably via your smartphone. Working requires collaborating as a team - which is why the app can also be used with up to two mobile devices at the same time. This way, you do not have to wait for your colleague to operate the light for you. STRONG CONNECTION Reliability is crucial in professional settings. For this reason, the connectivity range outside of buildings is up to 50 meters. Please note that the range can vary inside buildings. If the connection is ever interrupted (e.g. due to exceeding the range), it can be quickly re-established by using the refresh button on the app. ADJUSTABLE BRIGHTNESS Always cast your workplace in the right light: with a total of five brightness levels, you can adjust the lumen output of your work lights using the convenient slide switch. Choose between 100 %, 75 %, 50 %, 25 % and 10 %. The light symbol above indicates whether the light is switched on. CUSTOMIZABLE NAMES Customize your work lights! With only one click, you can view all connected iF8R work lights. Then, you can activate the desired lights and assign custom names. Our suggestion: Name the individual lights based on their installation site. This makes naming them as easy as pie. Now, switch it on and you're good to go! --------------------------------------------------------- We constantly develop our app further. Update your Ledlenser Pro Connect regularly to receive the latest features and improvements. Requests, questions, or criticism? We look forward to it: https://www.ledlenser.com/support/ --------------------------------------------------------- Also available in the app store: the Ledlenser Connect App for the smart customization of your MH11 or iH11R models.

Screenshots

HP Support Assistant4 screens
Ledlenser Pro Connect3 screens

Verdict

The call

The clearest difference is rating: Ledlenser Pro Connect at 5.0 against HP Support Assistant's 2.2. Ledlenser Pro Connect also leads on review sentiment (33% vs 6%) and iOS requirement (10.3 vs 15.1). HP Support Assistant's advantage is update cadence (every 4 months vs every 29 months) and ratings volume (238 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Ledlenser Pro Connect holds the better App Store score, 5.0 against 2.2. That said, the two scores are not equally well evidenced: HP Support Assistant has 238 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 6% of HP Support Assistant's written reviews are positive against 33% of Ledlenser Pro Connect's.

UpkeepUpdate frequency

HP Support Assistant ships an update every 4 months, Ledlenser Pro Connect every 29 months. The most recent releases landed on October 24, 2026 and October 18, 2026 respectively.

Scorecard5 real differences · 5 level
HP Support Assistant versus Ledlenser Pro Connect: the parameters behind the verdict, then further details
ParameterHP Support AssistantLedlenser Pro Connect
PriceFreeFree
Rating2.2 (238 ratings)5.0 (1 ratings) — better
Positive reviews6.1% of reviews33.3% of reviews — better
Number of ratings238 — better1
Update frequencyEvery 4 months — betterEvery 29 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.110.3 — better
Further details — not scored
Size18 MB17 MB
Age rating4+4+
DeveloperHP Inc.Ledlenser GmbH & Co. KG

Customer experience

HP Support Assistant

All ratings237 ratings
Positive28.7%
Neutral5.5%
Negative65.8%
Written reviews115 reviews
Positive6.1%
Neutral0.0%
Negative93.9%

Ledlenser Pro Connect

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews3 reviews
Positive33.3%
Neutral33.3%
Negative33.3%

Bugs and requests

HP Support Assistant

Reported bugs

5 issues
  • Inability to add devices
  • Freezing and crashing issues
  • Incompatibility with certain devices
  • Unreliable connectivity
  • Outdated information and features

Requested features

5 requests
  • Improve virtual assistant capabilities
  • Provide better troubleshooting guidance
  • Simplify setup and connectivity processes
  • Offer more self-help resources
  • Improve integration with other HP apps

Ledlenser Pro Connect

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

HP Support Assistant

No in-app purchases

None

Ledlenser Pro Connect

No in-app purchases

Questions

Is HP Support Assistant free?
HP Support Assistant is free to download, with no in-app purchases.
Is Ledlenser Pro Connect free?
Ledlenser Pro Connect is free to download, with no in-app purchases.
Which has better reviews, HP Support Assistant or Ledlenser Pro Connect?
Ledlenser Pro Connect is rated higher. HP Support Assistant averages 2.2 out of 5 from 238 ratings, while Ledlenser Pro Connect averages 5.0 from 1 ratings.
Do HP Support Assistant or Ledlenser Pro Connect have ads?
Neither HP Support Assistant nor Ledlenser Pro Connect shows ads.
Which is updated more often, HP Support Assistant or Ledlenser Pro Connect?
HP Support Assistant ships an update every 4 months, and Ledlenser Pro Connect every 29 months. Most recently, HP Support Assistant was updated on October 24, 2026 and Ledlenser Pro Connect on October 18, 2026.

Other comparisons