HP Support Assistant vs JARPD Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HP Support Assistant
Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.
- Guided troubleshooters
- Virtual Agent for problem-solving
- Device status monitoring
- Support contact options
- Service Center Locator
- Order replacement parts
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Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads
JARPD Connect
Report city issues and get updates on recreational events. This app connects you directly to your city for fast problem resolution and information sharing.
- Report city issues
- Get facility updates
- Receive event notifications
- Direct city connection
- Fast issue resolution
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See a Park of Facility that needs attention? Have a question about upcoming recreational opportunities? Would you like to receive updates about upcoming events? Tap right into your city and report the issue fast with JARPD Connect!
Screenshots
Verdict
The clearest difference is rating: JARPD Connect at 5.0 against HP Support Assistant's 2.2. HP Support Assistant's advantage is ratings volume (237 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
JARPD Connect holds the better App Store score, 5.0 against 2.2. That said, the two scores are not equally well evidenced: HP Support Assistant has 237 ratings behind it against 2, so its average is the more settled of the two.
HP Support Assistant ships an update every 4 months, JARPD Connect every 7 months. The most recent releases landed on September 22, 2026 and July 19, 2026 respectively.
| Parameter | HP Support Assistant | JARPD Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (237 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 6.1% of reviews | — |
| Number of ratings | 237 — better | 2 |
| Update frequency | Every 4 months — better | Every 7 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 15.0 — better |
| Further details — not scored | ||
| Size | 18 MB | 133 MB |
| Age rating | 4+ | 4+ |
| Developer | HP Inc. | GOGov, Inc. |
Customer experience
HP Support Assistant
JARPD Connect
Bugs and requests
HP Support Assistant
Reported bugs
5 issues- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features
Requested features
5 requests- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps
JARPD Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
HP Support Assistant
No in-app purchases
JARPD Connect
No in-app purchases
Questions
Is HP Support Assistant free?
Is JARPD Connect free?
Which has better reviews, HP Support Assistant or JARPD Connect?
Do HP Support Assistant or JARPD Connect have ads?
Which is updated more often, HP Support Assistant or JARPD Connect?
Other comparisons
