HP Support Assistant vs HP Secure Authentication
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HP Support Assistant
Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.
- Guided troubleshooters
- Virtual Agent for problem-solving
- Device status monitoring
- Support contact options
- Service Center Locator
- Order replacement parts
Read full descriptionHide full description
Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads
HP Secure Authentication
Read full descriptionHide full description
Enhance your security and convenience with the HP Secure Authentication Mobile app for iOS. This app allows you to use your mobile device as a smart card badge, communicating over Bluetooth Low Energy (BLE) with compatible BLE-based readers attached to your HP printer, or by scanning a QR code generated on your HP console via the HP Authentication Manager WorkPath application. **Key Features:** - **Self-Managed User Registration:** Seamlessly register and verify users through your corporate Microsoft Azure Active Directory. - **Simplified Logon Experience:** Once registered, users can log onto the printer using the app's Bluetooth functionality with a compatible reader, or by scanning the QR code from the printer's console. - **Compatibility:** Requires a compatible HP Multifunction device running HP Authentication Manager. **Download Now:** Experience the convenience and security of the HP Secure Authentication Mobile app. Download it today from the Apple App Store and transform your printing experience.
Screenshots
Verdict
The clearest difference is update cadence: HP Secure Authentication at monthly against HP Support Assistant's every 4 months. HP Secure Authentication also leads on iOS requirement (13.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HP Support Assistant ships an update every 4 months, HP Secure Authentication monthly. The most recent releases landed on September 22, 2026 and September 9, 2026 respectively.
| Parameter | HP Support Assistant | HP Secure Authentication |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (237 ratings) — better | — |
| Positive reviews | 6.1% of reviews | — |
| Number of ratings | 237 — better | — |
| Update frequency | Every 4 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 13.0 — better |
| Further details — not scored | ||
| Size | 18 MB | 29 MB |
| Age rating | 4+ | 4+ |
| Developer | HP Inc. | DataSec Pty Ltd |
Bugs and requests
HP Support Assistant
Reported bugs
5 issues- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features
Requested features
5 requests- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps
HP Secure Authentication
Not enough reviews yet to summarise bugs or requests.
In-app purchases
HP Support Assistant
No in-app purchases
HP Secure Authentication
No in-app purchases
Questions
Is HP Support Assistant free?
Is HP Secure Authentication free?
Do HP Support Assistant or HP Secure Authentication have ads?
Which is updated more often, HP Support Assistant or HP Secure Authentication?
Other comparisons















