Comparison

HP Support Assistant vs HP Secure Authentication

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HP Support Assistant

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

Highlights
  • Guided troubleshooters
  • Virtual Agent for problem-solving
  • Device status monitoring
  • Support contact options
  • Service Center Locator
  • Order replacement parts
Features
Read full description

Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads

About

HP Secure Authentication

Read full description

Enhance your security and convenience with the HP Secure Authentication Mobile app for iOS. This app allows you to use your mobile device as a smart card badge, communicating over Bluetooth Low Energy (BLE) with compatible BLE-based readers attached to your HP printer, or by scanning a QR code generated on your HP console via the HP Authentication Manager WorkPath application. **Key Features:** - **Self-Managed User Registration:** Seamlessly register and verify users through your corporate Microsoft Azure Active Directory. - **Simplified Logon Experience:** Once registered, users can log onto the printer using the app's Bluetooth functionality with a compatible reader, or by scanning the QR code from the printer's console. - **Compatibility:** Requires a compatible HP Multifunction device running HP Authentication Manager. **Download Now:** Experience the convenience and security of the HP Secure Authentication Mobile app. Download it today from the Apple App Store and transform your printing experience.

Screenshots

HP Support Assistant4 screens
HP Secure Authentication3 screens

Verdict

The call

The clearest difference is update cadence: HP Secure Authentication at monthly against HP Support Assistant's every 4 months. HP Secure Authentication also leads on iOS requirement (13.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

HP Support Assistant ships an update every 4 months, HP Secure Authentication monthly. The most recent releases landed on September 22, 2026 and September 9, 2026 respectively.

Scorecard2 real differences · 8 level
HP Support Assistant versus HP Secure Authentication: the parameters behind the verdict, then further details
ParameterHP Support AssistantHP Secure Authentication
PriceFreeFree
Rating2.2 (237 ratings) — better—
Positive reviews6.1% of reviews—
Number of ratings237 — better—
Update frequencyEvery 4 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.113.0 — better
Further details — not scored
Size18 MB29 MB
Age rating4+4+
DeveloperHP Inc.DataSec Pty Ltd

Bugs and requests

HP Support Assistant

Reported bugs

5 issues
  • Inability to add devices
  • Freezing and crashing issues
  • Incompatibility with certain devices
  • Unreliable connectivity
  • Outdated information and features

Requested features

5 requests
  • Improve virtual assistant capabilities
  • Provide better troubleshooting guidance
  • Simplify setup and connectivity processes
  • Offer more self-help resources
  • Improve integration with other HP apps

HP Secure Authentication

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

HP Support Assistant

No in-app purchases

None

HP Secure Authentication

No in-app purchases

Questions

Is HP Support Assistant free?
HP Support Assistant is free to download, with no in-app purchases.
Is HP Secure Authentication free?
HP Secure Authentication is free to download, with no in-app purchases.
Do HP Support Assistant or HP Secure Authentication have ads?
Neither HP Support Assistant nor HP Secure Authentication shows ads.
Which is updated more often, HP Support Assistant or HP Secure Authentication?
HP Support Assistant ships an update every 4 months, and HP Secure Authentication monthly. Most recently, HP Support Assistant was updated on September 22, 2026 and HP Secure Authentication on September 9, 2026.

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