HP Support Assistant vs iPhix Store
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HP Support Assistant
Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.
- Guided troubleshooters
- Virtual Agent for problem-solving
- Device status monitoring
- Support contact options
- Service Center Locator
- Order replacement parts
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Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads
iPhix Store
Shop for tested accessories like cables and chargers, then pick them up at the store. Track existing repair tickets, message the store team, and manage your account. Includes a free device hardware and sensor check.
- Shop tested accessories
- In-store pickup
- Track repair tickets
- Message store team
- Free device hardware check
- Account management
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iPhix puts our San Bernardino store in your pocket. • Shop tested accessories — cables, chargers, power banks, mounts and more — and pick them up at Inland Center. • Track an existing ticket with the code from your receipt. • Message the store team and request a call back. • Run a free hardware and sensor check on this device. • Manage your account, orders and addresses. Find us at 500 Inland Center Dr, Suite 434, San Bernardino, CA. The device check is informational and does not replace a professional inspection.
Screenshots
Verdict
The clearest difference is review sentiment: iPhix Store at 100% against HP Support Assistant's 6%. iPhix Store also leads on rating (5.0 vs 2.2) and update cadence (every 10 days vs every 4 months). HP Support Assistant's advantage is ratings volume (238 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
iPhix Store holds the better App Store score, 5.0 against 2.2. That said, the two scores are not equally well evidenced: HP Support Assistant has 238 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 6% of HP Support Assistant's written reviews are positive against 100% of iPhix Store's.
HP Support Assistant ships an update every 4 months, iPhix Store every 10 days. Both last shipped on October 24, 2026.
| Parameter | HP Support Assistant | iPhix Store |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (238 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 6.1% of reviews | 100.0% of reviews — better |
| Number of ratings | 238 — better | 2 |
| Update frequency | Every 4 months | Every 10 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 | 15.0 — better |
| Further details — not scored | ||
| Size | 18 MB | 4 MB |
| Age rating | 4+ | 4+ |
| Developer | HP Inc. | emre ates |
Customer experience
HP Support Assistant
iPhix Store
Bugs and requests
HP Support Assistant
Reported bugs
5 issues- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features
Requested features
5 requests- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps
iPhix Store
Not enough reviews yet to summarise bugs or requests.
In-app purchases
HP Support Assistant
No in-app purchases
iPhix Store
No in-app purchases
Questions
Is HP Support Assistant free?
Is iPhix Store free?
Which has better reviews, HP Support Assistant or iPhix Store?
Do HP Support Assistant or iPhix Store have ads?
Which is updated more often, HP Support Assistant or iPhix Store?
Other comparisons
