Reliance Connect vs OdessaConnect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Reliance Connect
Connect with incarcerated loved ones through video calls. This app allows you to receive video calls from inmates, offering a more personal connection than traditional phone calls. Requires WiFi or mobile data.
- Receive video calls from inmates
- Connect anywhere with WiFi or mobile data
- Link phone numbers to your account
- More personal than phone calls
- Serves multiple correctional facilities
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More than a phone call, now you see them and they see you. You can receive a video call with this app anywhere you have WiFi or mobile data. Just link any of your phone numbers to your account and the inmate can call you with video. Reliance serves correctional facilities in Iowa, Minnesota, North Dakota, South Dakota and Wisconsin.
OdessaConnect
Facilitates communication between family members and loved ones in a facility via their TV. Share messages, photos, videos, and make video calls. Access community updates like dining menus and events.
- TV-based messaging
- Video calls
- Photo and video sharing
- Facility staff communication
- Community information access
- Event updates
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Enables family members easy and persistent access to communicate with their loved one through their loved one’s TV. Types of content include messages, videos, photos and video calls. Family members can also communicate with facility staff by receiving and reacting to messages, photos, videos and YouTube links. Viewing community information and updates like dining menu, newsletter and events are also available.
Screenshots
Verdict
The clearest difference is review sentiment: OdessaConnect at 100% against Reliance Connect's 1%. OdessaConnect also leads on rating (4.2 vs 1.6) and ads (none vs shown). Reliance Connect's advantage is ratings volume (35 vs 5). On price, in-app purchases, device support and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OdessaConnect holds the better App Store score, 4.2 against 1.6. That said, the two scores are not equally well evidenced: Reliance Connect has 35 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 1% of Reliance Connect's written reviews are positive against 100% of OdessaConnect's.
Reliance Connect ships an update every 3 months, OdessaConnect every 2 months. The most recent releases landed on September 21, 2026 and July 17, 2026 respectively.
| Parameter | Reliance Connect | OdessaConnect |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (35 ratings) | 4.2 (5 ratings) — better |
| Positive reviews | 1.3% of reviews | 100.0% of reviews — better |
| Number of ratings | 35 — better | 5 |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 12.4 — better | 13.4 |
| Further details — not scored | ||
| Size | 22 MB | 131 MB |
| Age rating | 4+ | 4+ |
| Developer | Reliance Systems Incorporated | SeniorGroup LLC |
Customer experience
Reliance Connect
OdessaConnect
Bugs and requests
Reliance Connect
Reported bugs
38 issues- Calls don't load
- Cannot hear inmates
- Phone glitches after download
- App access to speaker cannot be removed
- Test call has no volume
Show 33 moreShow fewer
- Call failed for inmate
- Cannot hear inmate
- Camera is inverted/sideways
- No sound
- App crashes mid-call
- Call disconnects immediately
- White screen on answering calls
- App doesn't work on iPhone
- Cannot verify phone number
- Error code on phone number verification
- App not working after update
- Charges money for non-working calls
- App freezes
- Blocked from making calls
- Takes money but doesn't allow calls
- App doesn't connect correctly
- Only works sometimes
- Disconnects frequently
- Cannot see loved one at times
- App crashes
- Call drops
- White screen and no sound
- Screen goes white and disconnects
- Cannot see person who called
- Test call doesn't work
- Customer service unhelpful
- No refunds for unused money
- App doesn't work on iOS 14.1
- Cannot receive test call
- Screen glitches then goes white
- Cannot connect to inmate
- App doesn't work on multiple devices
- Connects for half a second and disconnects
Requested features
12 requests- Fix audio issues
- Fix video issues
- Improve connection stability
- Provide better setup instructions
- Offer refunds for non-working calls
Show 7 moreShow fewer
- Update the app regularly
- Fix camera inversion
- Improve video quality
- Fix app crashing
- Allow account deletion
- Fix phone number verification errors
- Make the app work on iPhones
OdessaConnect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Reliance Connect
No in-app purchases
OdessaConnect
No in-app purchases
Questions
Is Reliance Connect free?
Is OdessaConnect free?
Which has better reviews, Reliance Connect or OdessaConnect?
Do Reliance Connect or OdessaConnect have ads?
Which is updated more often, Reliance Connect or OdessaConnect?
Other comparisons
