Reliance Connect

Reliance Connect

Video calls from inmates

35 ratings
78 reviews
Free
With Ads

Details

  • Released
  • Updated
  • October 25, 2018
  • September 8, 2023

Features

Reliance Connect screenshot #1 for iPhone
Reliance Connect screenshot #2 for iPhone
Reliance Connect screenshot #3 for iPhone
Reliance Connect screenshot #4 for iPhone
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About

Connect with incarcerated loved ones through video calls. This app allows you to receive video calls from inmates, offering a more personal connection than traditional phone calls. Requires WiFi or mobile data.

Receive video calls from inmates
Connect anywhere with WiFi or mobile data
Link phone numbers to your account
More personal than phone calls
Serves multiple correctional facilities
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What users say

See all reviews

What's New in Reliance Connect

1.6.2

September 8, 2023

Allows for speaker control at any time

User reviews

not a good app

doesn’t load calls, and when it does you can’t hear inmates. so many bugs that need to be fixed and updated, definitely would just recommend going to visit loved ones at the jail instead of wasting your time on this app trying to get it to work.

Troublesome invasive.

My phone began glitching after I downloaded this forced upon me app to be allowed to speak to an inmate at the Boone county jail facility. It didn’t ever work correctly for any of the three of us. Now I can’t get rid of its access to my speaker at anytime. Seems fishy to me?

Video calling

Have done all the troubleshooting ideas and nothing works can’t even get the test call to have volume. My inmate tries and all he gets is call failed. So upsetting because this system is better than the one this jail had before

Don’t work

My husband can see and hear me, I can see him but I can’t hear him. I’ve tried everything - sign out, restart or power off the phone, uninstall and reinstall the app. It’s ridiculous

HORRIBLE

This app is the most horrible video visit app out there. Don’t waste your money on even attempting to use the video option of this app.

User experience

🐞

Reported Bugs

38 issues

Calls don't load

Bug

Cannot hear inmates

Bug

Phone glitches after download

Bug

App access to speaker cannot be removed

Bug

Test call has no volume

Bug

Call failed for inmate

Bug

Cannot hear inmate

Bug

Camera is inverted/sideways

Bug

No sound

Bug

App crashes mid-call

Bug

Call disconnects immediately

Bug

White screen on answering calls

Bug

App doesn't work on iPhone

Bug

Cannot verify phone number

Bug

Error code on phone number verification

Bug

App not working after update

Bug

Charges money for non-working calls

Bug

App freezes

Bug

Blocked from making calls

Bug

Takes money but doesn't allow calls

Bug

App doesn't connect correctly

Bug

Only works sometimes

Bug

Disconnects frequently

Bug

Cannot see loved one at times

Bug

App crashes

Bug

Call drops

Bug

White screen and no sound

Bug

Screen goes white and disconnects

Bug

Cannot see person who called

Bug

Test call doesn't work

Bug

Customer service unhelpful

Bug

No refunds for unused money

Bug

App doesn't work on iOS 14.1

Bug

Cannot receive test call

Bug

Screen glitches then goes white

Bug

Cannot connect to inmate

Bug

App doesn't work on multiple devices

Bug

Connects for half a second and disconnects

Bug

Requested Features

12 requests

Fix audio issues

Feature

Fix video issues

Feature

Improve connection stability

Feature

Provide better setup instructions

Feature

Offer refunds for non-working calls

Feature

Update the app regularly

Feature

Fix camera inversion

Feature

Improve video quality

Feature

Fix app crashing

Feature

Allow account deletion

Feature

Fix phone number verification errors

Feature

Make the app work on iPhones

Feature

FAQ

What does Reliance Connect do?

Reliance Connect allows you to receive video calls from inmates in correctional facilities. It provides a visual connection, making communication more personal than standard phone calls. You can receive these calls anywhere you have a stable WiFi or mobile data connection.

How do I receive video calls?

To receive video calls, you need to download and set up the app on your phone. You can then link your phone numbers to your account. Once linked, inmates in participating correctional facilities can initiate video calls to you through the app.

Is Reliance Connect free to use?

The app itself is free to download and use for receiving video calls. However, the service is ad-supported, meaning you may see advertisements within the application. There are no in-app purchases mentioned for users receiving calls.

What are the compatibility requirements?

The app requires a WiFi or mobile data connection to receive video calls. Specific operating system requirements for the app are not detailed in the provided description, but it is designed for mobile phones.

Which correctional facilities does Reliance Connect serve?

Reliance Connect currently serves correctional facilities located in Iowa, Minnesota, North Dakota, South Dakota, and Wisconsin. If your loved one is incarcerated in one of these states, you may be able to use this service.