Reliance Connect vs ProdigyLink
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Reliance Connect
Connect with incarcerated loved ones through video calls. This app allows you to receive video calls from inmates, offering a more personal connection than traditional phone calls. Requires WiFi or mobile data.
- Receive video calls from inmates
- Connect anywhere with WiFi or mobile data
- Link phone numbers to your account
- More personal than phone calls
- Serves multiple correctional facilities
Read full descriptionHide full description
More than a phone call, now you see them and they see you. You can receive a video call with this app anywhere you have WiFi or mobile data. Just link any of your phone numbers to your account and the inmate can call you with video. Reliance serves correctional facilities in Iowa, Minnesota, North Dakota, South Dakota and Wisconsin.
ProdigyLink
Facilitates communication between incarcerated individuals and their loved ones through photo sharing and secure e-messaging. Aims to reduce recidivism and promote wellbeing by fostering meaningful connections.
- Photo sharing
- Secure e-messaging
- 24/7 access to communication
- Upcoming voice and video calling
Read full descriptionHide full description
Sustained contact between incarcerated individuals and their loved ones has proven to reduce recidivism, promote wellbeing, and support successful reentry. ProdigyLink is rich with communication tools designed to foster meaningful connections that benefit everyone in the correctional ecosystem. ProdigyLink’s photo sharing feature lets you share special moments and memories without the hassle and cost of traditional mail delivery. Instantly send approved photos, drawings, and other visual keepsakes for your incarcerated loved one to enjoy and cherish. ProdigyLink’s e-messaging feature offers a quick, convenient, and secure way for friends and family to communicate with incarcerated loved ones. With 24/7 access to e-messaging, it’s never been easier to share a laugh, send words of comfort, or provide daily updates. Upcoming features: High-quality voice and video calling
Screenshots
Verdict
The clearest difference is ads: ProdigyLink at none against Reliance Connect's shown. ProdigyLink also leads on monetization model (free vs ad-supported). Reliance Connect's advantage is update cadence (every 3 months vs every 11 months) and ratings volume (50 vs 13). On price, rating, review sentiment and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 1.5 for Reliance Connect against 1.5 for ProdigyLink. Both are backed by a comparable volume of ratings — 50 and 13 respectively. Written reviews are what separate them: 1% of Reliance Connect's written reviews are positive against 0% of ProdigyLink's.
Reliance Connect ships an update every 3 months, ProdigyLink every 11 months. Both last shipped on October 24, 2026.
| Parameter | Reliance Connect | ProdigyLink |
|---|---|---|
| Price | Free | Free |
| Rating | 1.5 (50 ratings) | 1.5 (13 ratings) — better |
| Positive reviews | 1.3% of reviews — better | 0.0% of reviews |
| Number of ratings | 50 — better | 13 |
| Update frequency | Every 3 months — better | Every 11 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.4 | 12.0 — better |
| Further details — not scored | ||
| Size | 22 MB | 111 MB |
| Age rating | 4+ | 4+ |
| Developer | Reliance Systems Incorporated | Prodigy Solutions, Inc. |
Customer experience
Reliance Connect
ProdigyLink
Bugs and requests
Reliance Connect
Reported bugs
38 issues- Calls don't load
- Cannot hear inmates
- Phone glitches after download
- App access to speaker cannot be removed
- Test call has no volume
Show 33 moreShow fewer
- Call failed for inmate
- Cannot hear inmate
- Camera is inverted/sideways
- No sound
- App crashes mid-call
- Call disconnects immediately
- White screen on answering calls
- App doesn't work on iPhone
- Cannot verify phone number
- Error code on phone number verification
- App not working after update
- Charges money for non-working calls
- App freezes
- Blocked from making calls
- Takes money but doesn't allow calls
- App doesn't connect correctly
- Only works sometimes
- Disconnects frequently
- Cannot see loved one at times
- App crashes
- Call drops
- White screen and no sound
- Screen goes white and disconnects
- Cannot see person who called
- Test call doesn't work
- Customer service unhelpful
- No refunds for unused money
- App doesn't work on iOS 14.1
- Cannot receive test call
- Screen glitches then goes white
- Cannot connect to inmate
- App doesn't work on multiple devices
- Connects for half a second and disconnects
Requested features
12 requests- Fix audio issues
- Fix video issues
- Improve connection stability
- Provide better setup instructions
- Offer refunds for non-working calls
Show 7 moreShow fewer
- Update the app regularly
- Fix camera inversion
- Improve video quality
- Fix app crashing
- Allow account deletion
- Fix phone number verification errors
- Make the app work on iPhones
ProdigyLink
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Reliance Connect
No in-app purchases
ProdigyLink
No in-app purchases
Questions
Is Reliance Connect free?
Is ProdigyLink free?
Which has better reviews, Reliance Connect or ProdigyLink?
Do Reliance Connect or ProdigyLink have ads?
Which is updated more often, Reliance Connect or ProdigyLink?
Other comparisons
