ProdigyLink vs InmateSales
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ProdigyLink
Facilitates communication between incarcerated individuals and their loved ones through photo sharing and secure e-messaging. Aims to reduce recidivism and promote wellbeing by fostering meaningful connections.
- Photo sharing
- Secure e-messaging
- 24/7 access to communication
- Upcoming voice and video calling
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Sustained contact between incarcerated individuals and their loved ones has proven to reduce recidivism, promote wellbeing, and support successful reentry. ProdigyLink is rich with communication tools designed to foster meaningful connections that benefit everyone in the correctional ecosystem. ProdigyLink’s photo sharing feature lets you share special moments and memories without the hassle and cost of traditional mail delivery. Instantly send approved photos, drawings, and other visual keepsakes for your incarcerated loved one to enjoy and cherish. ProdigyLink’s e-messaging feature offers a quick, convenient, and secure way for friends and family to communicate with incarcerated loved ones. With 24/7 access to e-messaging, it’s never been easier to share a laugh, send words of comfort, or provide daily updates. Upcoming features: High-quality voice and video calling
InmateSales
Manage your account for inmate services, including making deposits for products and scheduling video sessions. Send emails to individuals at supported facilities. Not all services are available at every location.
- Manage InmateSales account
- Make deposits for products
- Schedule video sessions
- Send emails to inmates
- Check facility service availability
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The InmateSales mobile app allows you to manage your InmateSales account and make deposits for products at certain facilities. You can also schedule video sessions and send emails to these individuals where they are allowed at a facility. Not all facilities support all products and services that we offer.
Screenshots
Verdict
The clearest difference is rating: InmateSales at 2.4 against ProdigyLink's 1.5. InmateSales also leads on review sentiment (16% vs 0%) and ratings volume (185 vs 11). ProdigyLink's advantage is iOS requirement (12.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
InmateSales holds the better App Store score, 2.4 against 1.5. That said, the two scores are not equally well evidenced: InmateSales has 185 ratings behind it against 11, so its average is the more settled of the two. Written reviews point the same way: 0% of ProdigyLink's written reviews are positive against 16% of InmateSales's.
ProdigyLink ships an update every 11 months, InmateSales every 4 months. The most recent releases landed on September 15, 2026 and September 22, 2026 respectively.
| Parameter | ProdigyLink | InmateSales |
|---|---|---|
| Price | Free | Free |
| Rating | 1.5 (11 ratings) | 2.4 (185 ratings) — better |
| Positive reviews | 0.0% of reviews | 15.9% of reviews — better |
| Number of ratings | 11 | 185 — better |
| Update frequency | Every 11 months | Every 4 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #136 — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 111 MB | 108 MB |
| Age rating | 4+ | 4+ |
| Developer | Prodigy Solutions, Inc. | Combined Public Communications |
Customer experience
ProdigyLink
InmateSales
Bugs and requests
ProdigyLink
Not enough reviews yet to summarise bugs or requests.
InmateSales
Reported bugs
24 issues- App crashes frequently
- Login issues
- Account creation fails
- Calls drop mid-conversation
- App logs out unexpectedly
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- Emails and pictures not being sent/received
- Video calls fail to connect
- Verification links expire
- App freezes on logo screen
- Calls not ringing through
- Mutes inmate during calls
- Cannot hear inmate
- App kicks users out
- Password reset links not sent
- Error message: failed to reach contact
- Visits not logged correctly
- Chirp screen goes black
- Calls come through as normal phone calls
- Text messages not delivered
- App deletes unsaved emails
- Cannot zoom in on text
- Reloading app does not fix issues
- Verification emails not working
- App crashing after loading money
Requested features
18 requests- Add option to save email drafts
- Fix glitch with normal phone calls
- Make video visits longer
- Show phone airtime and Chirp text balance on app
- Allow larger increments for video visits and tablet time
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- Make app 100% reliable
- Add more ways to create an account
- Add account reset button
- Provide FAQ page with clear pricing
- Allow users to see phone balance on app
- Fix issue with inmate not being able to use specific funds
- Allow users to check account balances
- Add ability to connect with inmate for texts
- Allow uploading pictures for emails
- Fix issue with emails/pictures not being received
- Add dark mode option
- Improve text message delivery
- Allow users to email customer service
In-app purchases
ProdigyLink
No in-app purchases
InmateSales
No in-app purchases
Questions
Is ProdigyLink free?
Is InmateSales free?
Which has better reviews, ProdigyLink or InmateSales?
Do ProdigyLink or InmateSales have ads?
Which is updated more often, ProdigyLink or InmateSales?
Other comparisons
