TextBehind vs Reliance Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
TextBehind
Easily connect with incarcerated individuals through text messages, photos, and custom greeting cards. Receive unlimited electronic replies directly to your phone and email, eliminating the need for traditional mail services.
- Text messages with photos
- Custom greeting cards
- Electronic money orders
- Unlimited inmate reply letters
- Secure communication service
- Convenient and affordable
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TextBehind® connects you with every inmate across America using text messages with photos, custom greeting cards and electronic money orders. Unlimited inmate reply letters will be electronically delivered right to your smart phone and email address wherever you are in the world. This reply service is absolutely FREE and UNLIMITED. TextBehind® is a secure nationwide communication service for families, friends and TextPals (pen pals) to consistently stay in touch with their incarcerated loved ones conveniently and affordably. - No more buying envelopes, stamps, paper, print photos or visit the post office and photo print shops. - No visits to money order shops or to hand-write letters by hand.
Reliance Connect
Connect with incarcerated loved ones through video calls. This app allows you to receive video calls from inmates, offering a more personal connection than traditional phone calls. Requires WiFi or mobile data.
- Receive video calls from inmates
- Connect anywhere with WiFi or mobile data
- Link phone numbers to your account
- More personal than phone calls
- Serves multiple correctional facilities
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More than a phone call, now you see them and they see you. You can receive a video call with this app anywhere you have WiFi or mobile data. Just link any of your phone numbers to your account and the inmate can call you with video. Reliance serves correctional facilities in Iowa, Minnesota, North Dakota, South Dakota and Wisconsin.
Screenshots
Verdict
The clearest difference is review sentiment: TextBehind at 89% against Reliance Connect's 1%. TextBehind also leads on rating (4.2 vs 1.6) and ads (none vs shown). On price, in-app purchases, device support and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TextBehind holds the better App Store score, 4.2 against 1.6. That said, the two scores are not equally well evidenced: TextBehind has 467 ratings behind it against 35, so its average is the more settled of the two. Written reviews point the same way: 89% of TextBehind's written reviews are positive against 1% of Reliance Connect's.
TextBehind ships an update monthly, Reliance Connect every 3 months. The most recent releases landed on September 4, 2026 and September 21, 2026 respectively.
| Parameter | TextBehind | Reliance Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (467 ratings) — better | 1.6 (35 ratings) |
| Positive reviews | 89.2% of reviews — better | 1.3% of reviews |
| Number of ratings | 467 — better | 35 |
| Update frequency | Monthly — better | Every 3 months |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.1 — better | 12.4 |
| Further details — not scored | ||
| Size | 55 MB | 22 MB |
| Age rating | 4+ | 4+ |
| Developer | TextBehind, Inc | Reliance Systems Incorporated |
Customer experience
TextBehind
Reliance Connect
User reviews
TextBehind
From 467 App Store ratingsWhat we love
- 🚀 Fast and reliable delivery
- 👍 Convenient and easy to use
- 💡 Wide range of communication options (letters, photos, cards)
- 🔒 Responsive and helpful customer service
- 🚀 Timely processing of messages
Room to improve
- 🐛 Occasional issues with message/photo delivery
- 💰 Concerns about pricing and value
- 🔍 Lack of transparency around processes
Reliance Connect
From 35 App Store ratingsRoom to improve
- ❌ Unreliable connection
- ❌ Audio issues
- ❌ Video issues
- ❌ Frequent glitches
- ❌ App crashes
Bugs and requests
TextBehind
Reported bugs
2 issues- Login/account issues
- Problems with facility information and updates
Requested features
3 requests- More up-to-date greeting card options
- Ability to create custom greeting cards
- Faster processing and delivery times
Reliance Connect
Reported bugs
38 issues- Calls don't load
- Cannot hear inmates
- Phone glitches after download
- App access to speaker cannot be removed
- Test call has no volume
Show 33 moreShow fewer
- Call failed for inmate
- Cannot hear inmate
- Camera is inverted/sideways
- No sound
- App crashes mid-call
- Call disconnects immediately
- White screen on answering calls
- App doesn't work on iPhone
- Cannot verify phone number
- Error code on phone number verification
- App not working after update
- Charges money for non-working calls
- App freezes
- Blocked from making calls
- Takes money but doesn't allow calls
- App doesn't connect correctly
- Only works sometimes
- Disconnects frequently
- Cannot see loved one at times
- App crashes
- Call drops
- White screen and no sound
- Screen goes white and disconnects
- Cannot see person who called
- Test call doesn't work
- Customer service unhelpful
- No refunds for unused money
- App doesn't work on iOS 14.1
- Cannot receive test call
- Screen glitches then goes white
- Cannot connect to inmate
- App doesn't work on multiple devices
- Connects for half a second and disconnects
Requested features
12 requests- Fix audio issues
- Fix video issues
- Improve connection stability
- Provide better setup instructions
- Offer refunds for non-working calls
Show 7 moreShow fewer
- Update the app regularly
- Fix camera inversion
- Improve video quality
- Fix app crashing
- Allow account deletion
- Fix phone number verification errors
- Make the app work on iPhones
In-app purchases
TextBehind
No in-app purchases
Reliance Connect
No in-app purchases
Questions
Is TextBehind free?
Is Reliance Connect free?
Which has better reviews, TextBehind or Reliance Connect?
Do TextBehind or Reliance Connect have ads?
Which is updated more often, TextBehind or Reliance Connect?
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