Reliance Connect vs JointAccounts
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Reliance Connect
Connect with incarcerated loved ones through video calls. This app allows you to receive video calls from inmates, offering a more personal connection than traditional phone calls. Requires WiFi or mobile data.
- Receive video calls from inmates
- Connect anywhere with WiFi or mobile data
- Link phone numbers to your account
- More personal than phone calls
- Serves multiple correctional facilities
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More than a phone call, now you see them and they see you. You can receive a video call with this app anywhere you have WiFi or mobile data. Just link any of your phone numbers to your account and the inmate can call you with video. Reliance serves correctional facilities in Iowa, Minnesota, North Dakota, South Dakota and Wisconsin.
JointAccounts
This app facilitates communication between individuals and their incarcerated loved ones. It allows for voice and video calls, as well as secure text and picture messaging, helping to maintain strong connections despite distance.
- Voice and video calls
- Text and picture messaging
- Secure communication
- Connect with multiple contacts
- Real-time message delivery
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JointAccounts is a simple and secure communication app that helps family and friends stay connected with their incarcerated loved ones. With JointAccounts, you can receive voice and video calls, as well as send text and picture messages to each other, making it easier to share updates, express love, and maintain strong bonds, no matter the distance. Key Features: Stay in touch with voice and video calls from loved ones (in supported facilities) Send and receive text and picture messages securely Easy-to-use interface designed for seamless communication Stay in touch with multiple contacts across correctional facilities Fast delivery of messages to help you stay connected in real-time JointAccounts is designed to help you support your incarcerated loved ones by keeping communication lines open, making a difficult time just a little bit easier. Download today and stay connected.
Screenshots
Verdict
The clearest difference is rating: JointAccounts at 3.0 against Reliance Connect's 1.5. JointAccounts also leads on ads (none vs shown) and monetization model (free vs ad-supported). Reliance Connect's advantage is ratings volume (51 vs 10) and iOS requirement (12.4 vs 15.1). On price, review sentiment, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
JointAccounts holds the better App Store score, 3.0 against 1.5. That said, the two scores are not equally well evidenced: Reliance Connect has 51 ratings behind it against 10, so its average is the more settled of the two. Written reviews complicate that: 1% of Reliance Connect's written reviews are positive against 0% of JointAccounts's, so the app with the better star average is not the one people write more warmly about.
Reliance Connect ships an update every 3 months, JointAccounts every 5 months. The most recent releases landed on November 6, 2026 and November 4, 2026 respectively.
| Parameter | Reliance Connect | JointAccounts |
|---|---|---|
| Price | Free | Free |
| Rating | 1.5 (51 ratings) | 3.0 (10 ratings) — better |
| Positive reviews | 1.3% of reviews — better | 0.0% of reviews |
| Number of ratings | 51 — better | 10 |
| Update frequency | Every 3 months — better | Every 5 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.4 — better | 15.1 |
| Further details — not scored | ||
| Size | 22 MB | 70 MB |
| Age rating | 4+ | 4+ |
| Developer | Reliance Systems Incorporated | JointAccounts, LLC |
Customer experience
Reliance Connect
JointAccounts
Bugs and requests
Reliance Connect
Reported bugs
38 issues- Calls don't load
- Cannot hear inmates
- Phone glitches after download
- App access to speaker cannot be removed
- Test call has no volume
Show 33 moreShow fewer
- Call failed for inmate
- Cannot hear inmate
- Camera is inverted/sideways
- No sound
- App crashes mid-call
- Call disconnects immediately
- White screen on answering calls
- App doesn't work on iPhone
- Cannot verify phone number
- Error code on phone number verification
- App not working after update
- Charges money for non-working calls
- App freezes
- Blocked from making calls
- Takes money but doesn't allow calls
- App doesn't connect correctly
- Only works sometimes
- Disconnects frequently
- Cannot see loved one at times
- App crashes
- Call drops
- White screen and no sound
- Screen goes white and disconnects
- Cannot see person who called
- Test call doesn't work
- Customer service unhelpful
- No refunds for unused money
- App doesn't work on iOS 14.1
- Cannot receive test call
- Screen glitches then goes white
- Cannot connect to inmate
- App doesn't work on multiple devices
- Connects for half a second and disconnects
Requested features
12 requests- Fix audio issues
- Fix video issues
- Improve connection stability
- Provide better setup instructions
- Offer refunds for non-working calls
Show 7 moreShow fewer
- Update the app regularly
- Fix camera inversion
- Improve video quality
- Fix app crashing
- Allow account deletion
- Fix phone number verification errors
- Make the app work on iPhones
JointAccounts
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Reliance Connect
No in-app purchases
JointAccounts
No in-app purchases
Questions
Is Reliance Connect free?
Is JointAccounts free?
Which has better reviews, Reliance Connect or JointAccounts?
Do Reliance Connect or JointAccounts have ads?
Which is updated more often, Reliance Connect or JointAccounts?
Other comparisons
