Talkdesk Conversations vs My O'Connor

TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch. Superior call handling on the go Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions. Customer service beyond the contact center Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers. Connect to critical information Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations. Stay in the know Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience. FEATURES: - Inbound and outbound calls - Sending, receiving and managing SMS - Status synced with Talkdesk ACD - Dispositions and notes - Warm and blind transfers - Conference and agent-to-agent calls - Managing call recordings - Voicemails - Integration with Talkdesk Analytics & Insights - Integration with Salesforce and Zendesk - Dark mode and Light mode - Version for tablets and smart watch - Siri and iOS Shortcuts support

My O'Connor gives O'Connor clients a convenient way to access and manage important property tax information from their iPhone. View your properties, monitor protest progress, review invoices, check tax savings information, and manage documents from one easy-to-use mobile experience. Key Features • Manage Your Properties View your residential, commercial, and business personal property accounts in one place. • Track Property Tax Protest Status Follow important stages such as noticed value, protest status, hearings, and hearing results. • View Property Details Access property information including account number, county, property type, tax year, status, and authorization information. • Review Tax Savings View available tax savings information associated with your account. • Manage Invoices Review invoices, payment status, invoice amounts, balances due, and related tax-year information. • Manage Required Documents See documents and information required for your property accounts. • Upload Property Documents Upload supporting property-related documents directly through the app. • Review Submitted Documents Keep track of documents that have already been submitted for your properties. • Complete Authorization Information Provide required authorization and signature information where applicable. My O'Connor is designed to make it easier for O'Connor clients to stay informed and access important property tax information while on the go. O'Connor – Tax Reduction Experts