My311 vs UniFi Access
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My311
Report and track non-emergency issues or make requests to your local municipality. Access your town's social media feeds for real-time updates. This app is available only for communities using the Tyler 311 system.
- Report non-emergency issues
- Track request status
- Make municipal requests
- Access town social media feeds
- Community participation required
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The My311™ app for iPhone is a gateway to your town’s non-emergency requests management system. My311 allows you to report and track issues that you notice, or make requests of the municipality. The app may also provide convenient access to your town’s Twitter, Facebook, or Instagram feed for up to the minute reports. My311 is only available to communities that use Tyler 311, and have chosen to allow this app. If your community is not listed, ask your town if they use Tyler 311, and if so, to have their community listed as a participant within the app. My311 was previously Click2Report.
UniFi Access
Manage your entire access control system remotely. Oversee doors, users, readers, and security policies. View real-time activity logs and receive doorbell notifications.
- Manage connected doors and security policies
- Oversee user rosters and access methods
- Configure reader devices and greeting messages
- View real-time access event logs
- Receive doorbell notifications
- Grant remote access to visitors
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The UniFi Access mobile app is a convenient, comprehensive management tool that allows you and other administrators to oversee every aspect of your Access system, including connected doors, user rosters, reader devices, access cards, and security policies. With the app, you can also view real-time access event logs to maintain full vantage of visitor and employee traffic throughout your workspace. [Doorbell] Receive a push notification when someone rings a connected doorbell. [Remote View] Greet visitors remotely with the UA Pro, then grant them access remotely. [Devices] Add new Access devices and configure a variety of settings, including greeting messages, broadcast names, digital keypad layout, volume, and display brightness. [Doors] Manage individual doors or group them to instantly make sweeping security alterations on the fly. You can also apply door and floor-specific access policies for enhanced building security. [Users] Add, edit, and remove users with ease. You can also assign individual and group-level access methods, such as PIN codes or UA Cards. [Activities] Review detailed access logs and card reader video captures to track on-premises activity anywhere, anytime. [Cards] Utilize existing NFC cards or assign new UA Cards to system users.
Screenshots
Verdict
The clearest difference is review sentiment: UniFi Access at 60% against My311's 0%. UniFi Access also leads on rating (4.9 vs 1.0) and ratings volume (5.3K vs 22). My311's advantage is iOS requirement (9.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
UniFi Access holds the better App Store score, 4.9 against 1.0. That said, the two scores are not equally well evidenced: UniFi Access has 5.3K ratings behind it against 22, so its average is the more settled of the two. Written reviews point the same way: 0% of My311's written reviews are positive against 60% of UniFi Access's.
My311 ships an update every 5 weeks, UniFi Access every 2 weeks. The most recent releases landed on November 4, 2026 and November 10, 2026 respectively.
| Parameter | My311 | UniFi Access |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (22 ratings) | 4.9 (5.3K ratings) — better |
| Positive reviews | 0.0% of reviews | 59.8% of reviews — better |
| Number of ratings | 22 | 5.3K — better |
| Update frequency | Every 5 weeks | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 9.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 48 MB | 280 MB |
| Age rating | 4+ | 4+ |
| Developer | Tyler Technologies, Inc | Ubiquiti Inc. |
Customer experience
My311
UniFi Access
Bugs and requests
My311
Not enough reviews yet to summarise bugs or requests.
UniFi Access
Reported bugs
4 issues- App crashes on launch
- Notifications not working
- Remote login issues
- Outdated information in app
Requested features
4 requests- Integrate with Unifi Protect
- Add schedule management in app
- Allow door hold open/timer controls
- Improve camera/intercom integration
In-app purchases
My311
No in-app purchases
UniFi Access
No in-app purchases








