Comparison

My311 vs UniFi Access

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My311

Report and track non-emergency issues or make requests to your local municipality. Access your town's social media feeds for real-time updates. This app is available only for communities using the Tyler 311 system.

Highlights
  • Report non-emergency issues
  • Track request status
  • Make municipal requests
  • Access town social media feeds
  • Community participation required
Features
Read full description

The My311™ app for iPhone is a gateway to your town’s non-emergency requests management system. My311 allows you to report and track issues that you notice, or make requests of the municipality. The app may also provide convenient access to your town’s Twitter, Facebook, or Instagram feed for up to the minute reports. My311 is only available to communities that use Tyler 311, and have chosen to allow this app. If your community is not listed, ask your town if they use Tyler 311, and if so, to have their community listed as a participant within the app. My311 was previously Click2Report.

About

UniFi Access

Manage your entire access control system remotely. Oversee doors, users, readers, and security policies. View real-time activity logs and receive doorbell notifications.

Highlights
  • Manage connected doors and security policies
  • Oversee user rosters and access methods
  • Configure reader devices and greeting messages
  • View real-time access event logs
  • Receive doorbell notifications
  • Grant remote access to visitors
Features
Read full description

The UniFi Access mobile app is a convenient, comprehensive management tool that allows you and other administrators to oversee every aspect of your Access system, including connected doors, user rosters, reader devices, access cards, and security policies. With the app, you can also view real-time access event logs to maintain full vantage of visitor and employee traffic throughout your workspace. [Doorbell] Receive a push notification when someone rings a connected doorbell. [Remote View] Greet visitors remotely with the UA Pro, then grant them access remotely. [Devices] Add new Access devices and configure a variety of settings, including greeting messages, broadcast names, digital keypad layout, volume, and display brightness. [Doors] Manage individual doors or group them to instantly make sweeping security alterations on the fly. You can also apply door and floor-specific access policies for enhanced building security. [Users] Add, edit, and remove users with ease. You can also assign individual and group-level access methods, such as PIN codes or UA Cards. [Activities] Review detailed access logs and card reader video captures to track on-premises activity anywhere, anytime. [Cards] Utilize existing NFC cards or assign new UA Cards to system users.

Screenshots

My3113 screens
UniFi Access4 screens

Verdict

The call

The clearest difference is review sentiment: UniFi Access at 60% against My311's 0%. UniFi Access also leads on rating (4.9 vs 1.0) and ratings volume (5.3K vs 22). My311's advantage is iOS requirement (9.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

UniFi Access holds the better App Store score, 4.9 against 1.0. That said, the two scores are not equally well evidenced: UniFi Access has 5.3K ratings behind it against 22, so its average is the more settled of the two. Written reviews point the same way: 0% of My311's written reviews are positive against 60% of UniFi Access's.

UpkeepUpdate frequency

My311 ships an update every 5 weeks, UniFi Access every 2 weeks. The most recent releases landed on November 4, 2026 and November 10, 2026 respectively.

Scorecard5 real differences · 5 level
My311 versus UniFi Access: the parameters behind the verdict, then further details
ParameterMy311UniFi Access
PriceFreeFree
Rating1.0 (22 ratings)4.9 (5.3K ratings) — better
Positive reviews0.0% of reviews59.8% of reviews — better
Number of ratings225.3K — better
Update frequencyEvery 5 weeksEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad
Requires iOS9.0 — better17.0
Further details — not scored
Size48 MB280 MB
Age rating4+4+
DeveloperTyler Technologies, IncUbiquiti Inc.

Customer experience

My311

All ratings21 ratings
Positive0.0%
Neutral0.0%
Negative100.0%
Written reviews14 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

UniFi Access

All ratings4,586 ratings
Positive98.8%
Neutral0.5%
Negative0.8%
Written reviews82 reviews
Positive59.8%
Neutral6.1%
Negative34.1%

Bugs and requests

My311

Not enough reviews yet to summarise bugs or requests.

UniFi Access

Reported bugs

4 issues
  • App crashes on launch
  • Notifications not working
  • Remote login issues
  • Outdated information in app

Requested features

4 requests
  • Integrate with Unifi Protect
  • Add schedule management in app
  • Allow door hold open/timer controls
  • Improve camera/intercom integration

In-app purchases

None

My311

No in-app purchases

None

UniFi Access

No in-app purchases

Questions

Is My311 free?
My311 is free to download, with no in-app purchases.
Is UniFi Access free?
UniFi Access is free to download, with no in-app purchases.
Which has better reviews, My311 or UniFi Access?
UniFi Access is rated higher. My311 averages 1.0 out of 5 from 22 ratings, while UniFi Access averages 4.9 from 5.3K ratings.
Do My311 or UniFi Access have ads?
Neither My311 nor UniFi Access shows ads.
Which is updated more often, My311 or UniFi Access?
My311 ships an update every 5 weeks, and UniFi Access every 2 weeks. Most recently, My311 was updated on November 4, 2026 and UniFi Access on November 10, 2026.

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