KMS Mobile vs My311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
KMS Mobile
Access your agency's policies and training materials from anywhere. Search policies by keyword or voice, bookmark important documents, and acknowledge updates. This app helps agencies manage their knowledge base effectively.
- Access policies anywhere
- Keyword and voice search
- Bookmark policies
- Scenario-based training
- Acknowledge policy updates
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Take your agency's policy manual from the station to the field with the Lexipol KMS app! The Lexipol Knowledge Management System (KMS) app provides: • Access your agency’s policies anytime, anywhere • Ability to search policies by keywords or phrases, including voice search • Bookmarking of policies for easy retrieval • Scenario-based policy training bulletins • Acknowledgement of new and updated policies Not a Lexipol customer? Visit www.lexipol.com to find out how you can reduce your agency's risk and improve operational safety with state-specific policies and policy training.
My311
Report and track non-emergency issues or make requests to your local municipality. Access your town's social media feeds for real-time updates. This app is available only for communities using the Tyler 311 system.
- Report non-emergency issues
- Track request status
- Make municipal requests
- Access town social media feeds
- Community participation required
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The My311™ app for iPhone is a gateway to your town’s non-emergency requests management system. My311 allows you to report and track issues that you notice, or make requests of the municipality. The app may also provide convenient access to your town’s Twitter, Facebook, or Instagram feed for up to the minute reports. My311 is only available to communities that use Tyler 311, and have chosen to allow this app. If your community is not listed, ask your town if they use Tyler 311, and if so, to have their community listed as a participant within the app. My311 was previously Click2Report.
Screenshots
Verdict
The clearest difference is rating: KMS Mobile at 1.5 against My311's 1.0. KMS Mobile also leads on ratings volume (139 vs 22) and review sentiment (9% vs 0%). My311's advantage is iOS requirement (9.0 vs 15.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
KMS Mobile holds the better App Store score, 1.5 against 1.0. That said, the two scores are not equally well evidenced: KMS Mobile has 139 ratings behind it against 22, so its average is the more settled of the two. Written reviews point the same way: 9% of KMS Mobile's written reviews are positive against 0% of My311's.
KMS Mobile ships an update every 2 months, My311 every 5 weeks. The most recent releases landed on November 1, 2026 and November 4, 2026 respectively.
| Parameter | KMS Mobile | My311 |
|---|---|---|
| Price | Free | Free |
| Rating | 1.5 (139 ratings) — better | 1.0 (22 ratings) |
| Positive reviews | 8.6% of reviews — better | 0.0% of reviews |
| Number of ratings | 139 — better | 22 |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 9.0 — better |
| Further details — not scored | ||
| Size | 32 MB | 48 MB |
| Age rating | 17+ | 4+ |
| Developer | Lexipol, LLC | Tyler Technologies, Inc |
Customer experience
KMS Mobile
My311
Bugs and requests
KMS Mobile
Reported bugs
63 issues- App crashes
- App won't log in
- Login sessions expire quickly
- Login page is bugged
- App does not support links, cross-references or images
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- App will not stay logged in
- App goes blank after entering email
- App requires reinstallation daily
- Policy manuals not uploading
- Bookmarks do not work
- Error message regarding bookmarks
- Bookmarks tab won't load
- Login area is off the page
- Cannot view manuals
- Constant password changes
- Application data loading forever
- App forgets policy acknowledgments
- Takes too long to open app
- App prompts login screen but refuses access
- App won't launch
- New update broke functionality
- Gray screen instead of content
- Getting error messages
- Policies won't open
- iPad app does not rotate
- App is not optimized for older iPhones
- App freezes every time it's opened
- Cannot log in
- App gets stuck at 0% load
- App freezes constantly
- App freezes upon opening
- App is broken on iOS 11
- App freezes after opening
- App shuts down after iOS update
- App freezes and cannot acknowledge anything
- App stops working with iOS 11
- App freezes immediately when opened
- App freezes if anything is touched
- App won't let you tap anything
- App is unusable with iOS 11
- App is buggy since iOS 11 update
- App not optimized for iPhone 6s Plus
- App intermittently opens
- App freezes on load up screen
- App won't let you tap anything
- Voice read back is in slow motion
- App not updated for iOS 11
- App freezes shortly after starting up
- App is not compatible with third-party keyboards on iPad
- App does not support landscape mode on iPad
- Notifications not updating
- App is not stable
- Takes multiple attempts to get to login screen
- Several minutes for everything to load
- Work needs to be redone daily
- App forgets to save acknowledgments
- App forgets policy updates
- Cannot access policy manual
- Cannot see contents after update
- Sizing/views are messed up
- Forces login every time
- Requires downloading entire policy each time
- Refresh content takes forever and times out
Requested features
6 requests- One-time login
- Acknowledge all button for policies
- Word search function
- Update for newest iOS
- Add more features
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- Improve compatibility with Remarkable 2
My311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
KMS Mobile
No in-app purchases
My311
No in-app purchases
