SightCall vs Ascend UC

Designed with field technicians and mobile experts in mind, the SightCall App enables the deskless workforce to engage in interactive, mobile-to-mobile visual support sessions. With the click of a button, technicians in the field can share their environment through a live video stream and receive immediate AR-powered assistance from a remote expert. The expert can see and guide the technician with local and remote controls including: - Pause Video and Draw on Screen - Capture and Save HD Photos - Document Share and Co-Browse - Remote Flashlight Activation for Better Visibility - Remote Zoom for Clarity and Understanding - Collect Product Numbers and Codes with Optical Character Recognition and More The SightCall App is compatible with Salesforce, ServiceNow, ZenDesk and other leading workflows and CRMs. Users can automatically save images, videos and associated data back to their case files for continuity and training. Deployed globally, the SightCall App is used by field service organizations to: - request visual assistance from the home office or expert of your choosing - provide visual assistance to other colleagues in the field - improve service performance and improve customer experience

Ascend UC 4+ Ascend Cloud Communications On-the-Go Download the Ascend Mobile App for use with Ascend UC so you can call, chat, meet, and more, anywhere work takes you. The Ascend Mobile App transforms your mobile phone into an essential collaboration tool, making teamwork on-the-go easier than ever. Place and receive calls, see who is available, chat with colleagues, host or join meetings, and manage voicemails all from one application – anytime, anywhere. Never Miss Important Calls Extend your business phone number and extension to your mobile phone, so you can place and receive calls on the go or even transfer calls from your desktop phone to your mobile device – seamlessly, without interruption. Easily Collaborate From Anywhere Your desktop chat is synchronized in real-time with your mobile device so you can stay connected and continue conversations no matter where you are. Now, with Ascend AI Assistant, you can effortlessly access information and simplify your daily tasks using the power of generative AI technology. All Your Important Collaboration Tools Right on Your Mobile Device, Including: • An integrated, searchable corporate contact list • One-tap calling of your contacts • One-tap calling into conference bridges • The ability to manage multiple calls at once • Voicemail transcription • Advanced calling features: • Call transfers – blind and warm • Call Flip – quickly flip between mobile and desk phone during active calls • Call Forwarding – allows greater flexibility to customize call flows based on specific, predetermined schedules, number of rings, and routing instructions to other users or phone numbers • Team chat and messaging • Ascend AI Assistant – an integrated generative AI tool, that provides quick, helpful responses to a variety of tasks via Ascend chat • The ability to host and attend meetings • The ability to securely access and share files (requires Ascend Files Mobile App) IMPORTANT: The Ascend Mobile App requires an Ascend UC account. * LEGAL DISCLAIMERS 1. It is important that you understand the 911 policies before using this product. For more information on these policies, please see https://www.serverdata.net/legal/911Notifications-VTS.pdf 2. Call quality may be affected when using Wi-Fi or Cellular Data. 3. International and roaming data charges from your mobile carrier may apply. 4. You are responsible for ensuring that all call recordings comply with any applicable federal or state law (including consent requirements.) 5. By downloading Ascend UC, you agree to the terms of the End User License Agreement and acknowledge that you accept the Privacy Policy, and the AI Policy and Notifications within the following links (see https://serverdata.net/legal/eula.aspx, https://www.serverdata.net/legal/privacy-policy.aspx, and https://www.serverdata.net/legal/ai-policy-notifications.aspx).